# Case Priority Levels

**URL:** <https://forums.suse.com/t/case-priority-levels/35142>\
**Category:** SUSE Customer Center\
**Created:** [July 14, 2020, 2:04pm UTC](https://forums.suse.com/t/case-priority-levels/35142 "2020-07-14T14:04:45Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![julianrogan](https://avatars.discourse-cdn.com/v4/letter/j/3be4f8/32.png) [@julianrogan](https://forums.suse.com/u/julianrogan)\
**Post date:** [July 14, 2020, 2:04pm UTC](https://forums.suse.com/t/case-priority-levels/35142/1 "2020-07-14T14:04:45Z")

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These are listed as Low Medium and High. Yet support documentation refers to Priority 1-4 and to open a Priority 1 call you need to open a Priority 2 call and then contact the local support support centre. Am I seeing the wrong document?  
thanks