# Client errors when registrering with SUSEManager server
**URL:** https://forums.suse.com/t/client-errors-when-registrering-with-susemanager-server/28144
**Category:** SUSE Multi Linux Manager
**Created:** [May 6, 2016, 4:22pm UTC](https://forums.suse.com/t/client-errors-when-registrering-with-susemanager-server/28144 "2016-05-06T16:22:16Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@plaubscher](https://forums.suse.com/u/plaubscher)
#### Post date: [May 6, 2016, 4:22pm UTC](https://forums.suse.com/t/client-errors-when-registrering-with-susemanager-server/28144/1 "2016-05-06T16:22:16Z")
To whom it may concern
1. I am trying to register two clients.From the SUSEManager server the register process, takes place without any problem.
cd /srv/www/htdocs/pub/bootstrap/ cat bootstrap-edited.sh | ssh root@client\_server\_name /bin/bash
1.1 But on the one Client server, I am getting the following error.No firewall are enabled on both servers.
## CHECKING THE REGISTRATION STACK
- check for necessary packages being installed…
- client codebase is sle-11-sp2
spacewalk-check-1.7.14.19-0.5.3
spacewalk-client-setup-1.7.14.19-0.5.3
spacewalk-client-tools-1.7.14.19-0.5.3
zypp-plugin-spacewalk-0.9.8-0.6.2.3
no packages missing.
- running the update scripts
. up2date config file
## REGISTRATION
- registering
Error communicating with server. The message was:
Internal Server Error
\*\*\* Error: Registering the system failed.
1.3 The Second client error :
## CHECKING THE REGISTRATION STACK
- check for necessary packages being installed…
- client codebase is sle-11-sp3
spacewalk-check-2.1.16.10-15.2
spacewalk-client-setup-2.1.16.10-15.2
spacewalk-client-tools-2.1.16.10-15.2
zypp-plugin-spacewalk-0.9.12-18.3
no packages missing.
- running the update scripts
. up2date config file
## REGISTRATION
- registering
Traceback (most recent call last):
File “/usr/sbin/rhnreg\_ks”, line 25, in
from rhn.connections import idn\_pune\_to\_unicode
ImportError: No module named rhn.connections
\*\*\* Error: Registering the system failed.
Can somebody help with these errors ?
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### Author:  [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)
#### Post date: [May 6, 2016, 4:57pm UTC](https://forums.suse.com/t/client-errors-when-registrering-with-susemanager-server/28144/2 "2016-05-06T16:57:15Z")
Hi
Make sure your SuMA instance is up to date, then ensure the client that registered is also up to date vai SuMA. Then try re-registering the failing system.
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### Author:  [@plaubscher](https://forums.suse.com/u/plaubscher)
#### Post date: [May 9, 2016, 4:49pm UTC](https://forums.suse.com/t/client-errors-when-registrering-with-susemanager-server/28144/3 "2016-05-09T16:49:39Z")
Yes SuMA is up to date.I managed to registered 6 Clients.I recreated my activation keys for all my channels and used only the defaults when creating the activation keys.
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### Author:  [@kwk](https://forums.suse.com/u/kwk)
#### Post date: [May 10, 2016, 11:00am UTC](https://forums.suse.com/t/client-errors-when-registrering-with-susemanager-server/28144/4 "2016-05-10T11:00:27Z")
“ImportError: No module named rhn.connections” looks like you mixed up package versions for the client stack. Without further information it’s next to impossible to find out why.
I’d suggest to open a service request and add supportconfig data for server (for the log files) and client (for the package versions).
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### Author:  [@jan\_foerster](https://forums.suse.com/u/jan_foerster)
#### Post date: [July 6, 2016, 9:13am UTC](https://forums.suse.com/t/client-errors-when-registrering-with-susemanager-server/28144/5 "2016-07-06T09:13:23Z")
Same problem here while registering SLES12SP1 client on a proxy site. Was there a SR and/or solution to this issue?
SuMA and Proxy are up to date.
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### Author:  [@ScorpionSting](https://forums.suse.com/u/ScorpionSting)
#### Post date: [July 11, 2016, 5:15am UTC](https://forums.suse.com/t/client-errors-when-registrering-with-susemanager-server/28144/6 "2016-07-11T05:15:20Z")
Had the same issue…the bootstrap script doesn’t actually install all the needed RPMs…there were 2 rpm’s I had to copy over and install, then re-ran the bootstrap script and all was well in the world…
Off the top of my head, I think it was these two:
suseRegisterInfo-3.0.2-18.1.x86\_64
rhnlib-2.5.84.2-11.1.noarch
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### Author:  [@jan\_foerster](https://forums.suse.com/u/jan_foerster)
#### Post date: [July 13, 2016, 1:52pm UTC](https://forums.suse.com/t/client-errors-when-registrering-with-susemanager-server/28144/7 "2016-07-13T13:52:57Z")
[QUOTE=ScorpionSting;33422]Had the same issue…the bootstrap script doesn’t actually install all the needed RPMs…there were 2 rpm’s I had to copy over and install, then re-ran the bootstrap script and all was well in the world…
Off the top of my head, I think it was these two:
suseRegisterInfo-3.0.2-18.1.x86\_64
rhnlib-2.5.84.2-11.1.noarch[/QUOTE]
Hi ScorpionSting,
this worked for us! Thank you for helping us!