# Connect client - Problem retrieving repository index file

**URL:** <https://forums.suse.com/t/connect-client-problem-retrieving-repository-index-file/29565>\
**Category:** SUSE Multi Linux Manager\
**Created:** [March 24, 2017, 11:21pm UTC](https://forums.suse.com/t/connect-client-problem-retrieving-repository-index-file/29565 "2017-03-24T23:21:15Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![dangross](https://avatars.discourse-cdn.com/v4/letter/d/8c91f0/32.png) [@dangross](https://forums.suse.com/u/dangross)\
**Post date:** [March 24, 2017, 11:21pm UTC](https://forums.suse.com/t/connect-client-problem-retrieving-repository-index-file/29565/1 "2017-03-24T23:21:15Z")

</div>

I have installed SUMA 3.0 and gone through the set up and am trying to connect my first client. When I run the bootstrap script on that client, it fails when checking the reg stack as follows:

## [CODE]CHECKING THE REGISTRATION STACK

.  
.  
.  
Repository ‘susemanager-client-setup’ is up to date.  
Specified repositories have been refreshed.  
Refreshing service ‘SUSE\_Linux\_Enterprise\_Server\_12\_SP2\_x86\_64’.  
Problem retrieving the repository index file for service ‘SUSE\_Linux\_Enterprise\_Server\_12\_SP2\_x86\_64’:  
Login failed. ([https://scc.suse.com/access/services/1346/repo/repoindex.xml?cookies=0&credentials=SUSE\_Linux\_Enterprise\_Server\_12\_SP2\_x86\_64](https://scc.suse.com/access/services/1346/repo/repoindex.xml?cookies=0&credentials=SUSE_Linux_Enterprise_Server_12_SP2_x86_64)): The requested URL returned error: 401  
Check if the URI is valid and accessible.  
package spacewalk-check is not installed  
ERROR: Failed to install all missing packages.[/CODE]

Any suggestions would be much appreciated.  
Thanks

---

<div class="post-metadata">

**Author:** ![ab1](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@ab1](https://forums.suse.com/u/ab1)\
**Post date:** [March 24, 2017, 11:48pm UTC](https://forums.suse.com/t/connect-client-problem-retrieving-repository-index-file/29565/2 "2017-03-24T23:48:06Z")

</div>

An HTTP 401 means you are not authorized to access the resource, so I  
would probably check with SUSE to see if the credentials you are using are  
valid for what you are trying to do. It’s pretty easy/common for one user  
or anotehr onan account to have different rights than another, or to just  
be missing an entitlement for this or that.

–  
Good luck.

If you find this post helpful and are logged into the web interface,  
show your appreciation and click on the star below…