# Error during registration, registration failed.

**URL:** <https://forums.suse.com/t/error-during-registration-registration-failed/22500>\
**Category:** SLES Configure-Administer\
**Created:** [April 12, 2012, 9:00pm UTC](https://forums.suse.com/t/error-during-registration-registration-failed/22500 "2012-04-12T21:00:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ashbyj](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@ashbyj](https://forums.suse.com/u/ashbyj)\
**Post date:** [April 12, 2012, 9:00pm UTC](https://forums.suse.com/t/error-during-registration-registration-failed/22500/1 "2012-04-12T21:00:50Z")

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I get an email from root occasionally from our various servers with:

Subject: Error during registration

Message:  
Registration failed.

How do I turn off whatever is attempting to register? No, I do not need to know how to register for updates or patches, etc… I just want to know how to stop this annoying alert email.

Thank you!

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**Author:** ![enovaklbank](https://avatars.discourse-cdn.com/v4/letter/e/aca169/32.png) [@enovaklbank](https://forums.suse.com/u/enovaklbank)\
**Post date:** [April 17, 2012, 5:25pm UTC](https://forums.suse.com/t/error-during-registration-registration-failed/22500/2 "2012-04-17T17:25:32Z")

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Check these files (smt-client is probably not present but the other one is, and that should be responsible for the emails).

# ls -l /etc/cron.d/

insgesamt 8  
-rw-r–r-- 1 root root 38 29. Nov 19:01 novell.com-smt-client  
-rw-r–r-- 1 root root 63 18. Okt 10:42 novell.com-suse\_register

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**Author:** ![ashbyj](https://avatars.discourse-cdn.com/v4/letter/a/258eb7/32.png) [@ashbyj](https://forums.suse.com/u/ashbyj)\
**Post date:** [April 19, 2012, 3:57pm UTC](https://forums.suse.com/t/error-during-registration-registration-failed/22500/3 "2012-04-19T15:57:03Z")

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[QUOTE=enovaklbank;4048]Check these files (smt-client is probably not present but the other one is, and that should be responsible for the emails).

# ls -l /etc/cron.d/

insgesamt 8  
-rw-r–r-- 1 root root 38 29. Nov 19:01 novell.com-smt-client  
-rw-r–r-- 1 root root 63 18. Okt 10:42 novell.com-suse\_register[/QUOTE]

That’s probably it. I only had novell.com-suse\_register in /etc/cron.d. I removed it so hopefully it stays quiet. Thanks for the help.

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**Author:** ![gurucubano](https://avatars.discourse-cdn.com/v4/letter/g/b9e5f3/32.png) [@gurucubano](https://forums.suse.com/u/gurucubano)\
**Post date:** [June 13, 2016, 9:30am UTC](https://forums.suse.com/t/error-during-registration-registration-failed/22500/4 "2016-06-13T09:30:00Z")

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> [@ashbyj;4107](#):
>
> That’s probably it. I only had novell.com-suse\_register in /etc/cron.d. I removed it so hopefully it stays quiet. Thanks for the help.

Hello,

I found the same cron-job some days ago as well on a customer system. If I understand  
this corretcly and the messages in the file /root/.suse\_register.log, this cron-job is “phoning home”  
to [Novell.com](http://Novell.com) and transmitting some technical information about the server hardware etc.;

Is this legal in Germany? The customer’s Admin waas not aware about this job.

Matthias