# Firefox dialog box not accepting input **URL:** \ **Category:** SLED Applications\ **Created:** [March 21, 2012, 4:11pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391 "2012-03-21T16:11:31Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![System1](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@System1](https://forums.suse.com/u/System1)\ **Post date:** [March 21, 2012, 4:11pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/1 "2012-03-21T16:11:31Z")
I have updated to SLED 11 SP2 and now I am having an issue with Firefox. Whenever I get a dialog box in Firefox (the window grays out and the dialog box is visible), I cannot click on OK or Cancel and have to do anything. At that point, I am stuck and have to close the window or tab. Any ideas? ---
**Author:** ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)\ **Post date:** [March 21, 2012, 4:33pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/2 "2012-03-21T16:33:56Z")
[QUOTE=Randy Sharp]I have updated to SLED 11 SP2 and now I am having an issue with Firefox. Whenever I get a dialog box in Firefox (the window grays out and the dialog box is visible), I cannot click on OK or Cancel and have to do anything. At that point, I am stuck and have to close the window or tab. Any ideas? [/QUOTE] Hi What if you close firefox and move your ~/.mozilla directory so it creates a new one? ```auto mv ~/.mozilla ~/.old_mozilla ``` – Cheers Malcolm °¿° (Linux Counter #276890) SUSE Linux Enterprise Desktop 11 (x86\_64) Kernel 3.0.13-0.27-default up 5 days 19:11, 2 users, load average: 0.00, 0.01, 0.05 CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [March 22, 2012, 1:52pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/3 "2012-03-22T13:52:46Z")
OK, I tried that and it didn’t help. Same as before. Any other ideas? ---
**Author:** ![mikewillis](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@mikewillis](https://forums.suse.com/u/mikewillis)\ **Post date:** [March 22, 2012, 2:05pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/4 "2012-03-22T14:05:16Z")
> [@Randy Sharp;3392](#): > > OK, I tried that and it didn’t help. Same as before. Any other ideas? Assuming you are using a machine where you have root, create a second user, log in as them, see if the problem occurs there. That will narrow the problem down to being something about your user or some problem at the system level. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [May 10, 2012, 12:43pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/5 "2012-05-10T12:43:45Z")
Same problem here. It happens only with one type of dialog box: the one with buttons “Cancel” and “OK”. Instead of clicking “Cancel” I can press ESC, but I found no way of continuing with “OK” ☹ Several Web-GUIs are unusable … BladeCenter Management, ZENworks Control Center … I see this problem in a least one other location in SLED - so maybe it’s not a problem of Firefox: Trying to change PolicyKit authorisation, the Allow- Button does not work, only “Cancel”. I tried another Firefox profile, another Firefox release (11), another SLED user - no difference. Is that problem possibly connected with the graphics driver? Thanks, Mirko Randy Sharp wrote: [color=blue] > I have updated to SLED 11 SP2 and now I am having an issue with Firefox. > Whenever I get a dialog box in Firefox (the window grays out and the > dialog box is visible), I cannot click on OK or Cancel and have to do > anything. At that point, I am stuck and have to close the window or tab. > Any ideas?[/color] ---
**Author:** ![katanacb](https://avatars.discourse-cdn.com/v4/letter/k/ecb155/32.png) [@katanacb](https://forums.suse.com/u/katanacb)\ **Post date:** [May 10, 2012, 5:20pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/6 "2012-05-10T17:20:56Z")
I can confirm this problem as well. Can you open a bug report on this (as I thought it was just me)? FWIW, I have an nVidia card (with proprietary driver) on both of my laptops and I am experiencing this problem on both of them, if that helps in the diagnosis. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [May 11, 2012, 9:37am UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/7 "2012-05-11T09:37:35Z")
I also have an nVidia card, but I don’t know if the driver is proprietary - how can I tell? The driver was automatically selected by SLED setup. This is what is installed: #zypper se -i nvidia Refreshing service ‘nu\_novell\_com’. Loading repository data… Reading installed packages… S | Name | Summary –±----------------------±-------------------------------------------------------------------- i | nvidia-computeG02 | NVIDIA driver for computing with GPGPU i | nvidia-gfxG02-kmp-pae | NVIDIA graphics driver kernel module for GeForce 6xxx and newer GPUs i | x11-video-nvidiaG02 | NVIDIA graphics driver for GeForce 6xxx and newer GPUs Is there an alternative driver? katanacb wrote: [color=blue] > I can confirm this problem as well. > > Can you open a bug report on this (as I thought it was just me)? FWIW, > I have an nVidia card (with proprietary driver) on both of my laptops > and I am experiencing this problem on both of them, if that helps in the > diagnosis. > > [/color] ---
**Author:** ![mikewillis](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@mikewillis](https://forums.suse.com/u/mikewillis)\ **Post date:** [May 11, 2012, 10:39am UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/8 "2012-05-11T10:39:39Z")
[QUOTE=katanacb;4500] Can you open a bug report on this (as I thought it was just me)?[/QUOTE] A bug report would need to include steps that someone else can use to recreate the problem. I’m curious to see if I can see the problem, but from reading this thread I don’t know what I should do to trigger it. You could bring the issue to Novell’s attention by raising a Service Request but again, you would need to provide sufficient detail to allow someone else to recreate the problem. ---
**Author:** ![mikewillis](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@mikewillis](https://forums.suse.com/u/mikewillis)\ **Post date:** [May 11, 2012, 10:45am UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/9 "2012-05-11T10:45:00Z")
[QUOTE=Mirko Guldner;4509]I also have an nVidia card, but I don’t know if the driver is proprietary - how can I tell? [/QUOTE] You have the proprietary driver packages installed so I’m assume you’re using the proprietary driver. You can check in various ways. This will list all your hardware along which which module/driver is loaded for it ```auto $ /sbin/lspci -nnk ``` > [@Mirko Guldner;4509](#): > > Is there an alternative driver? Yes, though off the top of my head I can’t recall exactly what it’s called and don’t have a machine to hand to check. If you uninstall the proprietary driver packages you should end up using it after a reboot. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [May 11, 2012, 1:04pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/10 "2012-05-11T13:04:48Z")
mikewillis wrote: [color=blue] > You have the proprietary driver packages installed so I’m assume you’re > using the proprietary driver. You can check in various ways. This will > list all your hardware along which which module/driver is loaded for it > > ## Code: > > ``` > $ /sbin/lspci -nnk > > ``` > > --------------------[/color] But I still do not know which one is proprietary and which one the other. Now, after uninstall of the NVIDIA-packages (see below) it shows: 01:00.0 VGA compatible controller [0300]: nVidia Corporation G86 [Quadro NVS 290] [10de:042f] (rev a1) Subsystem: nVidia Corporation Device [10de:0492] Kernel modules: nvidiafb Unfortunately, I did not note what it said before - is it an other Kernel module name? What does non-proprietary mean in this case - is that driver part of the Linux Kernel as provided by Linus Thorvalds and the kernel hackers? [color=blue] > Yes, though off the top of my head I can’t recall exactly what it’s > called and don’t have a machine to hand to check. If you uninstall the > proprietary driver packages you should end up using it after a reboot.[/color] I did as suggested: uninstalled all NVIDIA packages. There are some other sideeffects but the problem with the Firefox buttons is gone! So obviously it’s a problem of the graphics driver! The PolicyKit-Button still does not work, seems to be another problem… Thanks, Mirko ---
**Author:** ![svalx](https://avatars.discourse-cdn.com/v4/letter/s/9fc348/32.png) [@svalx](https://forums.suse.com/u/svalx)\ **Post date:** [May 11, 2012, 1:26pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/11 "2012-05-11T13:26:23Z")
11.05.2012 14:04, Mirko Guldner wrote:[color=blue] > I did as suggested: uninstalled all NVIDIA packages. There are some other > sideeffects but the problem with the Firefox buttons is gone! So obviously > it’s a problem of the graphics driver! > [/color] > I have the same problem - buttons are not available in Firefox dialog > boxes, but I use a AMD video card with fglrx driver… ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [May 11, 2012, 3:17pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/12 "2012-05-11T15:17:58Z")
Mirko Guldner wrote: [color=blue] > I did as suggested: uninstalled all NVIDIA packages. There are some other > sideeffects but the problem with the Firefox buttons is gone! So obviously > it’s a problem of the graphics driver![/color] I was to fast… the problem with Firefox is NOT gone! The popup with OK/Cancel buttons was from Java not from Firefox. Firefox’s OK/Cancel buttons still do not work. Sorry for the false information. Mirko ---
**Author:** ![mikewillis](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@mikewillis](https://forums.suse.com/u/mikewillis)\ **Post date:** [May 11, 2012, 4:32pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/13 "2012-05-11T16:32:38Z")
> [@Mirko Guldner;4516](#): > > But I still do not know which one is proprietary and which one the other. > Now, after uninstall of the NVIDIA-packages (see below) it shows: > > 01:00.0 VGA compatible controller [0300]: nVidia Corporation G86 [Quadro NVS > 290] [10de:042f] (rev a1) > Subsystem: nVidia Corporation Device [10de:0492] > Kernel modules: nvidiafb Is that all of what you see? Is there not a link that says ‘Kernel driver in use:’ ? > [@Mirko Guldner;4516](#): > > Unfortunately, I did not note what it said before If you’ve uninstalled the nvidia-gfxG02-kmp-default package then you’re no longer using the propriety driver. I am using it and this is what I see ```auto 01:00.0 VGA compatible controller [0300]: nVidia Corporation GT218 [GeForce 210] [10de:0a65] (rev a2) Subsystem: Device [1b0a:9071] Kernel driver in use: nvidia Kernel modules: nvidia, nvidiafb ``` > [@Mirko Guldner;4516](#): > > What does non-proprietary mean in this case - is that driver part of the Linux Kernel as provided by Linus Thorvalds and the kernel hackers? Yes. > [@Mirko Guldner;4520](#): > > I was to fast… the problem with Firefox is NOT gone! The popup with > OK/Cancel buttons was from Java not from Firefox. Firefox’s OK/Cancel > buttons still do not work. Sorry for the false information. Can you provide details on exactly how to recreate this problem? Like an url for a page you see the problem on? I’ve not encountered it at all. If I create a simple webpage that shows an OK/Cancel dialogue via Javascript that works fine. [CODE] [/CODE] ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [May 14, 2012, 10:25am UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/14 "2012-05-14T10:25:46Z")
mikewillis wrote: [color=blue] > Mirko Guldner;4516 Wrote:[color=green] > > > 01:00.0 VGA compatible controller [0300]: nVidia Corporation G86 > > [Quadro NVS > > 290] [10de:042f] (rev a1) > > Subsystem: nVidia Corporation Device [10de:0492] > > Kernel modules: nvidiafb > > [/color] > > Is that all of what you see? Is there not a link that says ‘Kernel > > driver in use:’ ?[/color] Since I copy/pasted it, I don’t think it was there. By now I changed back to the proprietary driver and see the same as you: 01:00.0 VGA compatible controller [0300]: nVidia Corporation G86 [Quadro NVS 290] [10de:042f] (rev a1) Subsystem: nVidia Corporation Device [10de:0492] Kernel driver in use: nvidia Kernel modules: nvidia, nvidiafb […] [color=blue][color=green] > > [/color] > > Can you provide details on exactly how to recreate this problem? Like > > an url for a page you see the problem on?[/color] Difficult, at the moment I do not know a URL in the internet… only in local admin tools. Do you have access to a IBM BladeCenter Management Module or ZCM ZENworks Control Center? Anyhow - I think I found the culprit: the Beagle Indexer Add-on for Firefox. Disabling this solves the problem - and this time I doublechecked that I’ve tested the right dialog box 😉 [color=blue] > I’ve not encountered it at > all. If I create a simple webpage that shows an OK/Cancel dialogue via > Javascript that works fine. > > ## Code: > > ``` > > > ``` > > --------------------[/color] Yes, this is exactly the type of dialog, that does not work if the Beagle Indexer Add-on is active! Thanks, Mirko ---
**Author:** ![mikewillis](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@mikewillis](https://forums.suse.com/u/mikewillis)\ **Post date:** [May 14, 2012, 2:19pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/15 "2012-05-14T14:19:06Z")
> [@Mirko Guldner;4553](#): > > > ## Code: > > > > ``` > > > > > > ``` > > > > --------------------[/color] > > Yes, this is exactly the type of dialog, that does not work if the Beagle > Indexer Add-on is active! OK, I can recreate that behavior. If I enable the beagle-firefox plugin the buttons don’t work. Disable the plugin, the buttons do work. Enable the plugin, the buttons don’t work. Repeat over and over. How odd. I did the test on a clean install of SP2. I don’t have the beagle-firefox package installed on my production machines. I exclude beagle stuff from my installs because we use network mounted home directories. I can see a bug report against SP2 which isn’t yet diagnosed and might be this issue. I’ll suggest beagle-firefox as a cause, see if that goes anywhere. ---
**Author:** ![ebelcher](https://avatars.discourse-cdn.com/v4/letter/e/ecd19e/32.png) [@ebelcher](https://forums.suse.com/u/ebelcher)\ **Post date:** [October 1, 2012, 6:13am UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/16 "2012-10-01T06:13:58Z")
[QUOTE=Randy Sharp;3352]I have updated to SLED 11 SP2 and now I am having an issue with Firefox. Whenever I get a dialog box in Firefox (the window grays out and the dialog box is visible), I cannot click on OK or Cancel and have to do anything. At that point, I am stuck and have to close the window or tab. Any ideas?[/QUOTE] Yes, has anyone come up with a solution for this. My OpenSUSE SLED and SLES systems all have the problem. It is most annoying. I’ve switch to Chrome mostly to get around this issue. It’s been months as a problem. Thanks ---
**Author:** ![mikewillis](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@mikewillis](https://forums.suse.com/u/mikewillis)\ **Post date:** [October 1, 2012, 7:54pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/17 "2012-10-01T19:54:57Z")
[QUOTE=ebelcher;9218]Yes, has anyone come up with a solution for this. My OpenSUSE SLED and SLES systems all have the problem. It is most annoying. I’ve switch to Chrome mostly to get around this issue. It’s been months as a problem. [/QUOTE] The solution is elsewhere in this very thread. [https://forums.suse.com/showthread.php?824-Firefox-dialog-box-not-accepting-input&p=4566#post4566](https://forums.suse.com/showthread.php?824-Firefox-dialog-box-not-accepting-input&p=4566#post4566) Evidently the underlying problem of the beagle plugin breaking Firefox hasn’t been fixed though. Just remove the beagle-firefox package from your system. ---
**Author:** ![bobr511](https://avatars.discourse-cdn.com/v4/letter/b/e9bcb4/32.png) [@bobr511](https://forums.suse.com/u/bobr511)\ **Post date:** [November 1, 2012, 7:12pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/18 "2012-11-01T19:12:11Z")
[QUOTE=Randy Sharp;3352]I have updated to SLED 11 SP2 and now I am having an issue with Firefox. Whenever I get a dialog box in Firefox (the window grays out and the dialog box is visible), I cannot click on OK or Cancel and have to do anything. At that point, I am stuck and have to close the window or tab. Any ideas?[/QUOTE] I am having the same problem. Firefox dialog box is not accepting input. The only way out is to close firefox. I downloaded SLED 11 SP2 yesterday. ---
**Author:** ![mikewillis](https://avatars.discourse-cdn.com/v4/letter/m/b2d939/32.png) [@mikewillis](https://forums.suse.com/u/mikewillis)\ **Post date:** [November 1, 2012, 11:52pm UTC](https://forums.suse.com/t/firefox-dialog-box-not-accepting-input/22391/19 "2012-11-01T23:52:04Z")
> [@bobr511;9885](#): > > I am having the same problem. Firefox dialog box is not accepting input. The only way out is to close firefox. I downloaded SLED 11 SP2 yesterday. Did you try removing the beagle-firefox package as suggested elsewhere in this thread?