# firewall failed **URL:** \ **Category:** SLED Configure-Administer\ **Created:** [February 15, 2018, 9:29am UTC](https://forums.suse.com/t/firewall-failed/32024 "2018-02-15T09:29:38Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![albumns](https://avatars.discourse-cdn.com/v4/letter/a/3bc359/32.png) [@albumns](https://forums.suse.com/u/albumns)\ **Post date:** [February 15, 2018, 9:29am UTC](https://forums.suse.com/t/firewall-failed/32024/1 "2018-02-15T09:29:38Z")
Hello, I am trying to open firewall from YAST. But it always failed with meassges: ```auto Subprocess failed. Error: RPM failed: error: rpmdb: Thread/process 172944/47416938325184 failed: Thread died in Berkeley DB library error: db4 error(-30974) from dbenv->failchk: DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages index using db4 - (-30974) error: cannot open Packages database in /var/lib/rpm warning: /var/cache/zypp/packages/SUSE_Linux_Enterprise_Desktop_12_SP3_x86_64:SLED12-SP3-Updates/noarch/SuSEfirewall2-3.6.312.333-3.13.1.noarch.rpm: Header V3 RSA/SHA256 Signature, key ID 39db7c82: NOKEY error: rpmdb: Thread/process 172944/47416938325184 failed: Thread died in Berkeley DB library error: db4 error(-30974) from dbenv->failchk: DB_RUNRECOVERY: Fatal error, run database recovery error: cannot open Packages index using db4 - (-30974) error: cannot open Packages database in /var/lib/rpm ``` Thank you very much. ---
**Author:** ![Eugen](https://avatars.discourse-cdn.com/v4/letter/e/ebca7d/32.png) [@Eugen](https://forums.suse.com/u/Eugen)\ **Post date:** [February 15, 2018, 1:33pm UTC](https://forums.suse.com/t/firewall-failed/32024/2 "2018-02-15T13:33:07Z")
Hi, try the recovery steps mentioned [here](http://rpm.org/user_doc/db_recovery.html). Helped me a couple of times. Regards ---
**Author:** ![albumns](https://avatars.discourse-cdn.com/v4/letter/a/3bc359/32.png) [@albumns](https://forums.suse.com/u/albumns)\ **Post date:** [February 15, 2018, 2:57pm UTC](https://forums.suse.com/t/firewall-failed/32024/3 "2018-02-15T14:57:41Z")
thanks a lot for the comments. I tried all these steps. But when I click firewall2 in YAST, it asked me to install it. Then it failed with messages: > [@](#): > > Subprocess failed. Error: RPM failed: warning: /var/cache/zypp/packages/SUSE\_Linux\_Enterprise\_Desktop\_12\_SP3\_x86\_64:SLED12-SP3-Updates/noarch/SuSEfirewall2-3.6.312.333-3.13.1.noarch.rpm: Header V3 RSA/SHA256 Signature, key ID 39db7c82: NOKEY > error: db4 error(-30986) from dbcursor-\>c\_get: DB\_PAGE\_NOTFOUND: Requested page not found > error: error(-30986) getting “/sbin/” records from Dirnames index: DB\_PAGE\_NOTFOUND: Requested page not found > error: db4 error(-30986) from dbcursor-\>c\_get: DB\_PAGE\_NOTFOUND: Requested page not found > error: error(-30986) getting “/sbin/” records from Dirnames index: DB\_PAGE\_NOTFOUND: Requested page not found > error: SuSEfirewall2-3.6.312.333-3.13.1.noarch: install failed ---
**Author:** ![Eugen](https://avatars.discourse-cdn.com/v4/letter/e/ebca7d/32.png) [@Eugen](https://forums.suse.com/u/Eugen)\ **Post date:** [February 15, 2018, 3:23pm UTC](https://forums.suse.com/t/firewall-failed/32024/4 "2018-02-15T15:23:55Z")
Could you paste the output of `host:~ # rpm -qa | grep firewall SuSEfirewall2-3.6.312.333-4.1.noarch yast2-firewall-3.2.0-1.1.noarch ` and then for every entry a [CODE]host:~ # rpm -V SuSEfirewall2-3.6.312.333-4.1.noarch host:~ # rpm -V yast2-firewall-3.2.0-1.1.noarch [/CODE] Maybe you have to reinstall the firewall. Is it possible that other packages are damaged, too? Have there been any changes to the system leading to a rpm-database corruption? ---
**Author:** ![albumns](https://avatars.discourse-cdn.com/v4/letter/a/3bc359/32.png) [@albumns](https://forums.suse.com/u/albumns)\ **Post date:** [February 16, 2018, 9:19am UTC](https://forums.suse.com/t/firewall-failed/32024/5 "2018-02-16T09:19:46Z")
Hello, THe output for the following command is empty. Nothing returned. ```auto rpm -qa | grep firewall ``` Here is something for the last two commands ```auto >rpm -V SuSEfirewall2-3.6.312.333-4.1.noarch package SuSEfirewall2-3.6.312.333-4.1.noarch is not installed >rpm -V yast2-firewall-3.2.0-1.1.noarch package yast2-firewall-3.2.0-1.1.noarch is not installed ``` It is a little bit confused me that I use command line “zypper se firewall”, it seems that it had been installed. See the attached screenshot. ---
**Author:** ![Eugen](https://avatars.discourse-cdn.com/v4/letter/e/ebca7d/32.png) [@Eugen](https://forums.suse.com/u/Eugen)\ **Post date:** [February 16, 2018, 10:24am UTC](https://forums.suse.com/t/firewall-failed/32024/6 "2018-02-16T10:24:58Z")
Since your rpm-db seems to be corrupted, the output of `rpm -qa | grep firewall` is expected. In the rpm -V command you need to provide _your_ package version, I just added mine to make it clearer what it expects. To find your version run zypper info SuSEfirewall2 and use that version number or just take a look into your pasted output :D. But this won’t reveal anything due to the corrupted rpm-db. Are you sure that the `rpm -v --rebuilddb` command worked? Did you see any warning or error messages? Is the directory “/sbin/” okay? Are all your mountpoints mounted? All searches for your error message lead to a broken rpm-db, so maybe try to run those steps again (as root) and verify that the rebuild was ok. But don’t overwrite the first backup of Packages (Packages.orig) and try to recover from that.