# Getting a crash dump **URL:** \ **Category:** SLES Install-Boot\ **Created:** [October 22, 2015, 3:54pm UTC](https://forums.suse.com/t/getting-a-crash-dump/27551 "2015-10-22T15:54:24Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![miliboy](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@miliboy](https://forums.suse.com/u/miliboy)\ **Post date:** [October 22, 2015, 3:54pm UTC](https://forums.suse.com/t/getting-a-crash-dump/27551/1 "2015-10-22T15:54:24Z")
Hi, I would like to test whether my server creating a crash dump upon a OS crash. I can see the /etc/sysconfig/kdump config file is configured. So I issued the command to kernel panic “echo c \> /proc/sysrq-trigger” so it crashed the server but it never create a dump file for some reason. This is HP BL460g7 blade with ASR disabled. When I trigger the kernel panic it crashed but stays about 10 minutes (looks like its trying to save a crash dump) but it never. I checked the message logs but cannot see reason why its not dumping. SUSE Linux Enterprise Server 11 (x86\_64) Sp 1 Hope you guys can help me. Thanks ---
**Author:** ![thsundel](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@thsundel](https://forums.suse.com/u/thsundel)\ **Post date:** [October 23, 2015, 12:10pm UTC](https://forums.suse.com/t/getting-a-crash-dump/27551/2 "2015-10-23T12:10:46Z")
[QUOTE=miliboy;30095]Hi, I would like to test whether my server creating a crash dump upon a OS crash. I can see the /etc/sysconfig/kdump config file is configured. So I issued the command to kernel panic “echo c \> /proc/sysrq-trigger” so it crashed the server but it never create a dump file for some reason. This is HP BL460g7 blade with ASR disabled. When I trigger the kernel panic it crashed but stays about 10 minutes (looks like its trying to save a crash dump) but it never. I checked the message logs but cannot see reason why its not dumping. SUSE Linux Enterprise Server 11 (x86\_64) Sp 1 Hope you guys can help me. Thanks[/QUOTE] Maybe related to this TID: [https://www.novell.com/support/kb/doc.php?id=7008516](https://www.novell.com/support/kb/doc.php?id=7008516) Thomas ---
**Author:** ![miliboy](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@miliboy](https://forums.suse.com/u/miliboy)\ **Post date:** [October 27, 2015, 5:22pm UTC](https://forums.suse.com/t/getting-a-crash-dump/27551/3 "2015-10-27T17:22:17Z")
[QUOTE=thsundel;30114]Maybe related to this TID: [https://www.novell.com/support/kb/doc.php?id=7008516](https://www.novell.com/support/kb/doc.php?id=7008516) Thomas[/QUOTE] Thanks but the server BIOS version is 2013. This is a BL460 G7 server. ---
**Author:** ![thsundel](https://avatars.discourse-cdn.com/v4/letter/t/13edae/32.png) [@thsundel](https://forums.suse.com/u/thsundel)\ **Post date:** [October 27, 2015, 5:43pm UTC](https://forums.suse.com/t/getting-a-crash-dump/27551/4 "2015-10-27T17:43:09Z")
> [@miliboy;30152](#): > > Thanks but the server BIOS version is 2013. This is a BL460 G7 server. Okay but I would still try updating all firmware, bios and drivers using HP SPP or maybe you have done that already? Thomas ---
**Author:** ![miliboy](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@miliboy](https://forums.suse.com/u/miliboy)\ **Post date:** [October 27, 2015, 5:57pm UTC](https://forums.suse.com/t/getting-a-crash-dump/27551/5 "2015-10-27T17:57:32Z")
yaa that’s the latest one and other firmwares are up to date. Its weird why I cannot see any errors in the message logs etc. I am clueless where to find the cause!! ---
**Author:** ![miliboy](https://avatars.discourse-cdn.com/v4/letter/m/e480ec/32.png) [@miliboy](https://forums.suse.com/u/miliboy)\ **Post date:** [December 15, 2015, 11:13am UTC](https://forums.suse.com/t/getting-a-crash-dump/27551/6 "2015-12-15T11:13:37Z")
> [@miliboy;30156](#): > > yaa that’s the latest one and other firmwares are up to date. Its weird why I cannot see any errors in the message logs etc. I am clueless where to find the cause!! Hello is there any help on this?? ---
**Author:** ![Jens-U](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@Jens-U](https://forums.suse.com/u/Jens-U)\ **Post date:** [December 15, 2015, 1:39pm UTC](https://forums.suse.com/t/getting-a-crash-dump/27551/7 "2015-12-15T13:39:43Z")
Hi miliboy, > [@miliboy;30838](#): > > Hello is there any help on this?? diagnosing the root causes of complex issues may be above what we can provide here… I’d suggest to open a service request with SUSE in order to get professional support engineers to look into this, using detailed system information you can provide to them via the support tools. Regards, Jens