# How to activate a subscription **URL:** \ **Category:** Talk to a SUSE Technical Services Manager\ **Created:** [October 15, 2016, 4:12am UTC](https://forums.suse.com/t/how-to-activate-a-subscription/28790 "2016-10-15T04:12:24Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![imezav](https://avatars.discourse-cdn.com/v4/letter/i/eada6e/32.png) [@imezav](https://forums.suse.com/u/imezav)\ **Post date:** [October 15, 2016, 4:12am UTC](https://forums.suse.com/t/how-to-activate-a-subscription/28790/1 "2016-10-15T04:12:24Z")
Hello, we purchased a subscription for SUSE for SAP Applications for IBM Power servers. The subscription was purchased through IBM. IBM sent us SUSE Product Activation Card, which contains an Activation Code. How do we activate the subscription? ---
**Author:** ![mradford](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mradford](https://forums.suse.com/u/mradford)\ **Post date:** [October 17, 2016, 6:16pm UTC](https://forums.suse.com/t/how-to-activate-a-subscription/28790/2 "2016-10-17T18:16:02Z")
Hi, Do you have access to support? If so, you can open an incident and they can help you get it activated. Mike imezav;2441716 Wrote:[color=blue] > Hello, we purchased a subscription for SUSE for SAP Applications for > IBM > Power servers. The subscription was purchased through IBM. > IBM sent us SUSE Product Activation Card, which contains an Activation > Code. How do we activate the subscription? > > ## – imezav > > imezav’s Profile: [http://forums.suse.com/member.php?userid=26990](http://forums.suse.com/member.php?userid=26990) > View this thread: [http://forums.suse.com/showthread.php?t=8366](http://forums.suse.com/showthread.php?t=8366)[/color] ## – mradford mradford’s Profile: [https://forums.novell.com/member.php?userid=44589](https://forums.novell.com/member.php?userid=44589) View this thread: [https://forums.novell.com/showthread.php?t=500760](https://forums.novell.com/showthread.php?t=500760) ---
**Author:** ![imezav](https://avatars.discourse-cdn.com/v4/letter/i/eada6e/32.png) [@imezav](https://forums.suse.com/u/imezav)\ **Post date:** [October 17, 2016, 11:03pm UTC](https://forums.suse.com/t/how-to-activate-a-subscription/28790/3 "2016-10-17T23:03:00Z")
Hello Mike, I think that I am not allowed to open an incident. I arrived to a screen that says “Support requests”, and below that: “You are not currently entitled to use the support system.”. The URL of this screen is “[https://scc.suse.com/support/requests?locale=en](https://scc.suse.com/support/requests?locale=en)”. Maybe this is because my (paid) subscription is not active. I have active the trial subscription though: “Evaluation SUSE Linux Enterprise Server for SAP Applications, IBM Power”. There is a link available “Manually activate subscriptions”, and then “Activate a single subscription by entering the registration code”. But I don’t have a registration code (I have an activation code). I tried entering the code that I have, but It was not accepted. I thing that the activation code is typed inside the operating system, and then if the server has an Internet connection, the subscription is activated. But I can’t do that because I have not been able to install SUSE on my server. I am getting an error when creating the LVM partition (and I can’t open and incident to get help for this error). Thank you David [QUOTE=mradford;34758]Hi, Do you have access to support? If so, you can open an incident and they can help you get it activated. Mike imezav;2441716 Wrote:[color=blue] > Hello, we purchased a subscription for SUSE for SAP Applications for > IBM > Power servers. The subscription was purchased through IBM. > IBM sent us SUSE Product Activation Card, which contains an Activation > Code. How do we activate the subscription? > > ## – imezav > > imezav’s Profile: [http://forums.suse.com/member.php?userid=26990](http://forums.suse.com/member.php?userid=26990) > View this thread: [http://forums.suse.com/showthread.php?t=8366](http://forums.suse.com/showthread.php?t=8366)[/color] ## – mradford mradford’s Profile: [https://forums.novell.com/member.php?userid=44589](https://forums.novell.com/member.php?userid=44589) View this thread: [https://forums.novell.com/showthread.php?t=500760](https://forums.novell.com/showthread.php?t=500760)[/QUOTE] ---
**Author:** ![mradford](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mradford](https://forums.suse.com/u/mradford)\ **Post date:** [October 18, 2016, 3:36am UTC](https://forums.suse.com/t/how-to-activate-a-subscription/28790/4 "2016-10-18T03:36:02Z")
imezav;2441821 Wrote:[color=blue] > Hello Mike, I think that I am not allowed to open an incident. I > arrived > to a screen that says “Support requests”, and below that: “You are not > currently entitled to use the support system.”. The URL of this screen > is “[https://scc.suse.com/support/requests?locale=en](https://scc.suse.com/support/requests?locale=en)”. > > Maybe this is because my (paid) subscription is not active. I have > active the trial subscription though: “Evaluation SUSE Linux Enterprise > Server for SAP Applications, IBM Power”. > > There is a link available “Manually activate subscriptions”, and then > “Activate a single subscription by entering the registration code”. But > I don’t have a registration code (I have an activation code). I tried > entering the code that I have, but It was not accepted. > > I thing that the activation code is typed inside the operating system, > and then if the server has an Internet connection, the subscription is > activated. But I can’t do that because I have not been able to install > SUSE on my server. I am getting an error when creating the LVM > partition > (and I can’t open and incident to get help for this error). > > Thank you > David > > mradford;34758 Wrote:[color=green] > > > Hi, Do you have access to support? If so, you can open an incident[/color] > > and[color=green] > > they can help you get it activated. > > Mike > > > > imezav;2441716 Wrote:[color=darkred] > > > > > Hello, we purchased a subscription for SUSE for SAP Applications[/color][/color] > > > for[color=green][color=darkred] > > > IBM > > > Power servers. The subscription was purchased through IBM. > > > IBM sent us SUSE Product Activation Card, which contains an[/color] > > > Activation[color=darkred] > > > Code. How do we activate the subscription? > > > > > > – > > > imezav > > > [/color] > > > [/color] > > > ------------------------------------------------------------------------[color=green][color=darkred] > > > imezav’s Profile: [http://forums.suse.com/member.php?userid=26990](http://forums.suse.com/member.php?userid=26990) > > > View this thread: [http://forums.suse.com/showthread.php?t=8366](http://forums.suse.com/showthread.php?t=8366)[/color] > > > > – > > mradford > > [/color] > > ------------------------------------------------------------------------[color=green] > > mradford’s Profile: [https://forums.novell.com/member.php?userid=44589](https://forums.novell.com/member.php?userid=44589) > > View this thread: [https://forums.novell.com/showthread.php?t=500760](https://forums.novell.com/showthread.php?t=500760)[/color] > > ## – imezav > > imezav’s Profile: [http://forums.suse.com/member.php?userid=26990](http://forums.suse.com/member.php?userid=26990) > View this thread: [http://forums.suse.com/showthread.php?t=8366](http://forums.suse.com/showthread.php?t=8366)[/color] > Shoot me an email tomorrow with your phone number and or email address. > I will have someone contact you. > [Mike.radford@microfocus.com](mailto:Mike.radford@microfocus.com) ## – mradford mradford’s Profile: [https://forums.novell.com/member.php?userid=44589](https://forums.novell.com/member.php?userid=44589) View this thread: [https://forums.novell.com/showthread.php?t=500760](https://forums.novell.com/showthread.php?t=500760) ---
**Author:** ![mradford](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mradford](https://forums.suse.com/u/mradford)\ **Post date:** [October 19, 2016, 6:16pm UTC](https://forums.suse.com/t/how-to-activate-a-subscription/28790/5 "2016-10-19T18:16:02Z")
mradford;2441833 Wrote:[color=blue] > Shoot me an email tomorrow with your phone number and or email address. > I will have someone contact you. > [Mike.radford@microfocus.com](mailto:Mike.radford@microfocus.com)[/color] I have not gotten an email from you yet, did you get it resolved? ## – mradford mradford’s Profile: [https://forums.novell.com/member.php?userid=44589](https://forums.novell.com/member.php?userid=44589) View this thread: [https://forums.novell.com/showthread.php?t=500760](https://forums.novell.com/showthread.php?t=500760) ---
**Author:** ![agamexico](https://avatars.discourse-cdn.com/v4/letter/a/3ec8ea/32.png) [@agamexico](https://forums.suse.com/u/agamexico)\ **Post date:** [November 18, 2016, 10:13pm UTC](https://forums.suse.com/t/how-to-activate-a-subscription/28790/6 "2016-11-18T22:13:04Z")
Hello Mike, I am sorry for no replying before. I am sending you an email.