# ISPs.......................sigh **URL:** \ **Category:** Chatting over the Back Fence\ **Created:** [December 20, 2013, 6:39pm UTC](https://forums.suse.com/t/isps-sigh/24906 "2013-12-20T18:39:58Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![System1](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@System1](https://forums.suse.com/u/System1)\ **Post date:** [December 20, 2013, 6:39pm UTC](https://forums.suse.com/t/isps-sigh/24906/1 "2013-12-20T18:39:58Z")
So, in preparation for some upcoming changes, we needed to contact our ISP about _adding_ an additional record (ww3) for our web page access. In a month or so, our www record will get changed & point somewhere else, but for now we wanted both www and ww3 to work. Well, I think our ISP decided that since we added an A record for ww3, they should just delete our A record for www. Of course now the phones are ringing like crazy as people can’t get to our site…[THUD] – Stevo ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 20, 2013, 8:11pm UTC](https://forums.suse.com/t/isps-sigh/24906/2 "2013-12-20T20:11:57Z")
Stevo wrote: [color=blue] > So, in preparation for some upcoming changes, we needed to contact our > ISP about _adding_ an additional record (ww3) for our web page access. > > In a month or so, our www record will get changed & point somewhere > else, but for now we wanted both www and ww3 to work. > > Well, I think our ISP decided that since we added an A record for ww3, > they should just delete our A record for www. > > Of course now the phones are ringing like crazy as people can’t get to > our site…[THUD] > [/color] Don’t you love it when they don’t read correctly. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 20, 2013, 8:32pm UTC](https://forums.suse.com/t/isps-sigh/24906/3 "2013-12-20T20:32:42Z")
Rickb sounds like they ‘said’: [color=blue] > Don’t you love it when they don’t read correctly.[/color] So my response to Rickb’s comment is… Oh yeah. Talked with a different tech earlier today, his words were pretty much: It sure looks pretty clear what you guys wanted done, not sure why the www record would have been deleted. – Stevo ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 20, 2013, 9:06pm UTC](https://forums.suse.com/t/isps-sigh/24906/4 "2013-12-20T21:06:06Z")
On Fri, 20 Dec 2013 16:39:58 GMT, “Stevo” [steveSPAM@LESSccgov.net](mailto:steveSPAM@LESSccgov.net) wrote: [color=blue] > So, in preparation for some upcoming changes, we needed to contact our > ISP about _adding_ an additional record (ww3) for our web page access. > > In a month or so, our www record will get changed & point somewhere > else, but for now we wanted both www and ww3 to work. > > Well, I think our ISP decided that since we added an A record for ww3, > they should just delete our A record for www. > > Of course now the phones are ringing like crazy as people can’t get to > our site…[THUD][/color] Use a service that lets you change it yourself. I quit making DNS requests years ago. Doing it myself has made my job so much easier. Ken ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 21, 2013, 4:41pm UTC](https://forums.suse.com/t/isps-sigh/24906/5 "2013-12-21T16:41:31Z")
KeN Etter wrote: [color=blue] > Use a service that lets you change it yourself. I quit making DNS > requests years ago. Doing it myself has made my job so much easier.[/color] Exactly. Back in the day I had to e-mail MCI/Verizon Business whenever I wanted a DNS change and it was a royal pain. I finally switched us over to DNS Made Easy which truly did make DNS easy. I think it was only $30/year and their web interface was very easy to navigate. Well worth the investment. – Does this washcloth smell like chloroform? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 21, 2013, 10:48pm UTC](https://forums.suse.com/t/isps-sigh/24906/6 "2013-12-21T22:48:12Z")
Ok, so we get a call today, their policy is NOT to allow multiple A records pointing to the same IP address… They said they made an exception for us as we told them repeatedly that this situation is temporary… – Stevo ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 21, 2013, 10:48pm UTC](https://forums.suse.com/t/isps-sigh/24906/7 "2013-12-21T22:48:51Z")
Joseph Marton sounds like they ‘said’: [color=blue] > Exactly. Back in the day I had to e-mail MCI/Verizon Business > whenever I wanted a DNS change and it was a royal pain. I finally > switched us over to DNS Made Easy which truly did make DNS easy. I > think it was only $30/year and their web interface was very easy to > navigate. Well worth the investment.[/color] So my response to Joseph’s comment is… Did you have to change ISPs with that, or does that work with pretty much anyone? – Stevo ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 22, 2013, 3:47am UTC](https://forums.suse.com/t/isps-sigh/24906/8 "2013-12-22T03:47:44Z")
Stevo wrote: [color=blue] > Did you have to change ISPs with that, or does that work with pretty > much anyone?[/color] Works with anyone. I just had to go to the domain registrar to change the name servers authoritative for the domain to DNS Made Easy, and work with the ISP to have them delegate the reverse block to DNS Made Easy. After that I never had to do anything again with the ISP or the domain registrar. – Does this washcloth smell like chloroform? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 22, 2013, 7:14am UTC](https://forums.suse.com/t/isps-sigh/24906/9 "2013-12-22T07:14:29Z")
That sounds like some BS generated to make it sound like they didn’t make a mistake, when they did. 🙂 – Susan Novell Community Chat Moderator [http://forums.novell.com/faq.php?faq=novfor#faq\_rules](http://forums.novell.com/faq.php?faq=novfor#faq_rules) [http://www.ncci.org](http://www.ncci.org) NCCIrregulars Web Site [https://www.facebook.com/groups/NCCIrregulars](https://www.facebook.com/groups/NCCIrregulars) Please read the following before posting in here: [http://preview.tinyurl.com/27zopdy](http://preview.tinyurl.com/27zopdy) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 24, 2013, 5:32am UTC](https://forums.suse.com/t/isps-sigh/24906/10 "2013-12-24T05:32:35Z")
On 12/21/2013 3:48 PM, Stevo wrote:[color=blue] > Ok, so we get a call today, their policy is NOT to allow multiple A > records pointing to the same IP address… > > They said they made an exception for us as we told them repeatedly that > this situation is temporary… > > [/color] > To which I would reply the following: “And, it is MY policy NOT to work with “services” who can not provide the service I need.” Now, having said that, personally I’ve never used multiple A records pointing to the same IP address. My own personal preference is the use the CNAME record. [www.mydomain.com](https://www.mydomain.com) A 192.0.154.33 [ww2.mydomain.com](http://ww2.mydomain.com) CNAME [www.mydomain.com](https://www.mydomain.com) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 24, 2013, 5:07pm UTC](https://forums.suse.com/t/isps-sigh/24906/11 "2013-12-24T17:07:21Z")
Bob wrote: [color=blue] > On 12/21/2013 3:48 PM, Stevo wrote:[color=green] > > > Ok, so we get a call today, their policy is NOT to allow multiple A > > records pointing to the same IP address… > > > > They said they made an exception for us as we told them repeatedly that > > this situation is temporary… > > > > [/color] > > To which I would reply the following: > > “And, it is MY policy NOT to work with “services” who can not provide > the service I need.” > > Now, having said that, personally I’ve never used multiple A records > pointing to the same IP address. My own personal preference is the use > the CNAME record. > > [www.mydomain.com](https://www.mydomain.com) A 192.0.154.33 > [ww2.mydomain.com](http://ww2.mydomain.com) CNAME [www.mydomain.com](https://www.mydomain.com)[/color] Which I always thought was the way it was suppose to be done 😉 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 24, 2013, 8:59pm UTC](https://forums.suse.com/t/isps-sigh/24906/12 "2013-12-24T20:59:41Z")
On 12/24/2013 10:07 AM, Rickb wrote:[color=blue] > Bob wrote: > [color=green] > > > On 12/21/2013 3:48 PM, Stevo wrote:[color=darkred] > > > > > Ok, so we get a call today, their policy is NOT to allow multiple A > > > records pointing to the same IP address… > > > > > > They said they made an exception for us as we told them repeatedly that > > > this situation is temporary… > > > > > > [/color] > > > To which I would reply the following: > > > > “And, it is MY policy NOT to work with “services” who can not provide > > the service I need.” > > > > Now, having said that, personally I’ve never used multiple A records > > pointing to the same IP address. My own personal preference is the use > > the CNAME record. > > > > [www.mydomain.com](https://www.mydomain.com) A 192.0.154.33 > > [ww2.mydomain.com](http://ww2.mydomain.com) CNAME [www.mydomain.com](https://www.mydomain.com)[/color] > > Which I always thought was the way it was suppose to be done 😉 > [/color] 😉