# My vm is down **URL:** \ **Category:** SLES Configure-Administer\ **Created:** [January 22, 2015, 6:14pm UTC](https://forums.suse.com/t/my-vm-is-down/26592 "2015-01-22T18:14:16Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![falimrina](https://avatars.discourse-cdn.com/v4/letter/f/c68b51/32.png) [@falimrina](https://forums.suse.com/u/falimrina)\ **Post date:** [January 22, 2015, 6:14pm UTC](https://forums.suse.com/t/my-vm-is-down/26592/1 "2015-01-22T18:14:16Z")
Hi, i have a Sless VM, usualy it’s down. In the log, of the machine /var/log/message is full of these message: syslog-ng[1348]: Log statistics; dropped=‘pipe(/dev/xconsole)=0’, dropped=‘pipe(/dev/tty10)=0’, processed=‘center(queued)=7929’, processed=‘center(received)=7869’, processed=‘destination(messages)=7854’, processed=‘destination(mailinfo)=15’, processed=‘destination(mailwarn)=0’, processed=‘destination(localmessages)=0’, processed=‘destination(newserr)=0’, processed=‘destination(mailerr)=0’, processed=‘destination(netmgm)=0’, processed=‘destination(warn)=15’, processed=‘destination(console)=15’, processed=‘destination(null)=0’, processed=‘destination(mail)=15’, processed=‘destination(xconsole)=15’, processed=‘destination(firewall)=0’, processed=‘destination(acpid)=0’, processed=‘destination(newscrit)=0’, processed=‘destination(newsnotice)=0’, processed=‘source(src)=7869’. where can i verify to check why this crash is happend? ---
**Author:** ![Jens-U](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@Jens-U](https://forums.suse.com/u/Jens-U)\ **Post date:** [January 22, 2015, 6:49pm UTC](https://forums.suse.com/t/my-vm-is-down/26592/2 "2015-01-22T18:49:52Z")
Hi falimrina, [QUOTE=falimrina;25932]Hi, i have a Sless VM, usualy it’s down.[/QUOTE] hey, then cheer it up! Depressed VMs are a major cause of productivity loss 😉 [QUOTE=falimrina;25932]In the log, of the machine /var/log/message is full of these message: syslog-ng[1348]: Log statistics; dropped=‘pipe(/dev/xconsole)=0’, dropped=‘pipe(/dev/tty10)=0’, processed=‘center(queued)=7929’, processed=‘center(received)=7869’, processed=‘destination(messages)=7854’, processed=‘destination(mailinfo)=15’, processed=‘destination(mailwarn)=0’, processed=‘destination(localmessages)=0’, processed=‘destination(newserr)=0’, processed=‘destination(mailerr)=0’, processed=‘destination(netmgm)=0’, processed=‘destination(warn)=15’, processed=‘destination(console)=15’, processed=‘destination(null)=0’, processed=‘destination(mail)=15’, processed=‘destination(xconsole)=15’, processed=‘destination(firewall)=0’, processed=‘destination(acpid)=0’, processed=‘destination(newscrit)=0’, processed=‘destination(newsnotice)=0’, processed=‘source(src)=7869’. where can i verify to check why this crash is happend?[/QUOTE] these messages are statistic reports from syslog, so nothing special or to worry about. Please tell us what version of SLES you’re using, and especially what type of Hypervisor you’re using. I guess that your statement “usually it’s down” is meant as “it crashes often”? What does _the hypervisor_ report about the VM, especially about the termination of the running instances… is it seen as a crash there, too, or as a regular stop? If the VM simply crashes, most of the time I won’t find proper evidence inside the VM, but on the virtualization host. Regards, Jens ---
**Author:** ![falimrina](https://avatars.discourse-cdn.com/v4/letter/f/c68b51/32.png) [@falimrina](https://forums.suse.com/u/falimrina)\ **Post date:** [January 23, 2015, 10:40am UTC](https://forums.suse.com/t/my-vm-is-down/26592/3 "2015-01-23T10:40:48Z")
Hello; sless version is “SUSE Linux Enterprise Server 11 SP2”, in the log of the vm i can’t find some thing that can help me. usualy the crash occurs at the evening. my vm is installed into an ESXi. Thank’s ---
**Author:** ![falimrina](https://avatars.discourse-cdn.com/v4/letter/f/c68b51/32.png) [@falimrina](https://forums.suse.com/u/falimrina)\ **Post date:** [January 23, 2015, 5:02pm UTC](https://forums.suse.com/t/my-vm-is-down/26592/4 "2015-01-23T17:02:40Z")
sless version is “SUSE Linux Enterprise Server 11 SP2”, in the log of the vm i can’t find some thing that can help me. usualy the crash occurs at the evening. my vm is installed into an ESXi. in this VM i have installed novell Identity Server. ---
**Author:** ![Jens-U](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@Jens-U](https://forums.suse.com/u/Jens-U)\ **Post date:** [January 26, 2015, 5:56pm UTC](https://forums.suse.com/t/my-vm-is-down/26592/5 "2015-01-26T17:56:19Z")
Hi filimrina, are you in a position to open a service request with SUSE? They may be able to diagnose this quicker than us, especially lacking any details from log files or alike. Regards, Jens ---
**Author:** ![falimrina](https://avatars.discourse-cdn.com/v4/letter/f/c68b51/32.png) [@falimrina](https://forums.suse.com/u/falimrina)\ **Post date:** [January 27, 2015, 10:33am UTC](https://forums.suse.com/t/my-vm-is-down/26592/6 "2015-01-27T10:33:57Z")
Hi; how can i open a service request with SUSE?It is a forum or what? Thak’s [QUOTE=jmozdzen;25976]Hi filimrina, are you in a position to open a service request with SUSE? They may be able to diagnose this quicker than us, especially lacking any details from log files or alike. Regards, Jens[/QUOTE] ---
**Author:** ![falimrina](https://avatars.discourse-cdn.com/v4/letter/f/c68b51/32.png) [@falimrina](https://forums.suse.com/u/falimrina)\ **Post date:** [January 27, 2015, 12:19pm UTC](https://forums.suse.com/t/my-vm-is-down/26592/7 "2015-01-27T12:19:35Z")
when i look at /var/log/warn i see this messages: ssh: auth: conversation failed PAM: Authentification failure from root Error: Timeout was reachedatal:status{DRY} Thanks ---
**Author:** ![smflood](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/smflood/32/10576_2.png) [@smflood](https://forums.suse.com/u/smflood)\ **Post date:** [January 27, 2015, 1:22pm UTC](https://forums.suse.com/t/my-vm-is-down/26592/8 "2015-01-27T13:22:34Z")
On 27/01/2015 08:34, falimrina wrote: [color=blue] > how can i open a service request with SUSE?It is a forum or what?[/color] Forums are self-supported and not officially staffed by SUSE. To open a Service Request you need to visit [https://www.suse.com/mysupport/](https://www.suse.com/mysupport/) ## HTH. Simon SUSE Knowledge Partner * * * ## If you find this post helpful and are logged into the web interface, please show your appreciation and click on the star below. Thanks.