# Need SR escalated/re-assigned

**URL:** <https://forums.suse.com/t/need-sr-escalated-re-assigned/26983>\
**Category:** Talk to a SUSE Technical Services Manager\
**Created:** [April 29, 2015, 6:06pm UTC](https://forums.suse.com/t/need-sr-escalated-re-assigned/26983 "2015-04-29T18:06:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kjhurni](https://avatars.discourse-cdn.com/v4/letter/k/8491ac/32.png) [@kjhurni](https://forums.suse.com/u/kjhurni)\
**Post date:** [April 29, 2015, 6:06pm UTC](https://forums.suse.com/t/need-sr-escalated-re-assigned/26983/1 "2015-04-29T18:06:02Z")

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If possible, can I get this SR either escalated or re-assigned. I’d  
like to get resolution today and yesterday there was zero  
activity/answer to my customer updates.

Thank you!

SR # 10950168781

## – The opinions expressed are my own. Check out my OES2 Guides: Installing OES2 SP2: [http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide](http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide) Upgrading to OES2 with ID Transfer: [http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios](http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios) GroupWise Migration with OES2 ID Transfer: [http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id](http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id)

kjhurni’s Profile: [https://forums.novell.com/member.php?userid=734](https://forums.novell.com/member.php?userid=734)  
View this thread: [https://forums.novell.com/showthread.php?t=491757](https://forums.novell.com/showthread.php?t=491757)

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**Author:** ![kjhurni](https://avatars.discourse-cdn.com/v4/letter/k/8491ac/32.png) [@kjhurni](https://forums.suse.com/u/kjhurni)\
**Post date:** [May 6, 2015, 6:56pm UTC](https://forums.suse.com/t/need-sr-escalated-re-assigned/26983/2 "2015-05-06T18:56:02Z")

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Mike, if you’re around, can you please grab someone and make them work  
on this?

Supposedly the SR was escalated last Thursday or Friday (I can’t  
remember which date I chatted with Boyd). STILL no update, no  
acknowledgement, anything. This (IMO) is completely unacceptable for  
service levels.

–Kevin

## – The opinions expressed are my own. Check out my OES2 Guides: Installing OES2 SP2: [http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide](http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide) Upgrading to OES2 with ID Transfer: [http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios](http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios) GroupWise Migration with OES2 ID Transfer: [http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id](http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id)

kjhurni’s Profile: [https://forums.novell.com/member.php?userid=734](https://forums.novell.com/member.php?userid=734)  
View this thread: [https://forums.novell.com/showthread.php?t=491757](https://forums.novell.com/showthread.php?t=491757)

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**Author:** ![mradford](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mradford](https://forums.suse.com/u/mradford)\
**Post date:** [May 7, 2015, 3:56am UTC](https://forums.suse.com/t/need-sr-escalated-re-assigned/26983/3 "2015-05-07T03:56:02Z")

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Hi Kevin  
I will do this in the morning.  
Mike

## – mradford

mradford’s Profile: [https://forums.novell.com/member.php?userid=44589](https://forums.novell.com/member.php?userid=44589)  
View this thread: [https://forums.novell.com/showthread.php?t=491757](https://forums.novell.com/showthread.php?t=491757)