# Need SR escalated/re-assigned

**URL:** <https://forums.suse.com/t/need-sr-escalated-re-assigned/27158>\
**Category:** Talk to a SUSE Technical Services Manager\
**Created:** [June 16, 2015, 9:16pm UTC](https://forums.suse.com/t/need-sr-escalated-re-assigned/27158 "2015-06-16T21:16:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kjhurni](https://avatars.discourse-cdn.com/v4/letter/k/8491ac/32.png) [@kjhurni](https://forums.suse.com/u/kjhurni)\
**Post date:** [June 16, 2015, 9:16pm UTC](https://forums.suse.com/t/need-sr-escalated-re-assigned/27158/1 "2015-06-16T21:16:06Z")

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Hello,

SR 10957245607

I’ve been waiting since last week for updates and not heard anything.  
Our cluster server died again and we really need to get this resolved  
ASAP. I tried calling, but they couldn’t reach the assigned engineer  
and wouldn’t escalate it for me either.

–Kevin

## – The opinions expressed are my own. Check out my OES2 Guides: Installing OES2 SP2: [http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide](http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide) Upgrading to OES2 with ID Transfer: [http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios](http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios) GroupWise Migration with OES2 ID Transfer: [http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id](http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id)

kjhurni’s Profile: [https://forums.novell.com/member.php?userid=734](https://forums.novell.com/member.php?userid=734)  
View this thread: [https://forums.novell.com/showthread.php?t=492637](https://forums.novell.com/showthread.php?t=492637)

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**Author:** ![mradford](https://avatars.discourse-cdn.com/v4/letter/m/6bbea6/32.png) [@mradford](https://forums.suse.com/u/mradford)\
**Post date:** [June 23, 2015, 4:26am UTC](https://forums.suse.com/t/need-sr-escalated-re-assigned/27158/2 "2015-06-23T04:26:02Z")

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Kevin, can you tell me product on this also?  
thanks, mike

## – mradford

mradford’s Profile: [https://forums.novell.com/member.php?userid=44589](https://forums.novell.com/member.php?userid=44589)  
View this thread: [https://forums.novell.com/showthread.php?t=492637](https://forums.novell.com/showthread.php?t=492637)

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<div class="post-metadata">

**Author:** ![kjhurni](https://avatars.discourse-cdn.com/v4/letter/k/8491ac/32.png) [@kjhurni](https://forums.suse.com/u/kjhurni)\
**Post date:** [June 23, 2015, 5:06pm UTC](https://forums.suse.com/t/need-sr-escalated-re-assigned/27158/3 "2015-06-23T17:06:01Z")

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mradford;2398254 Wrote:[color=blue]

> Kevin, can you tell me product on this also?  
> thanks, mike[/color]

Hi Mike,

This is OES11 SP2 Clustering issue (NCS).

Thanks!

## – The opinions expressed are my own. Check out my OES2 Guides: Installing OES2 SP2: [http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide](http://www.novell.com/communities/node/11600/oes2-sp2-installation-guide) Upgrading to OES2 with ID Transfer: [http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios](http://www.novell.com/communities/node/11601/oes2-sp2-migration-guide-transfer-id-scenarios) GroupWise Migration with OES2 ID Transfer: [http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id](http://www.novell.com/communities/node/11602/groupwise-migration-netware-oes2-sp2-transfer-id)

kjhurni’s Profile: [https://forums.novell.com/member.php?userid=734](https://forums.novell.com/member.php?userid=734)  
View this thread: [https://forums.novell.com/showthread.php?t=492637](https://forums.novell.com/showthread.php?t=492637)