# New case creation broken **URL:** \ **Category:** Support\ **Created:** [November 13, 2025, 4:23pm UTC](https://forums.suse.com/t/new-case-creation-broken/46017 "2025-11-13T16:23:07Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![gu\_adamski](https://avatars.discourse-cdn.com/v4/letter/g/f4b2a3/32.png) [@gu\_adamski](https://forums.suse.com/u/gu_adamski)\ **Post date:** [November 13, 2025, 4:23pm UTC](https://forums.suse.com/t/new-case-creation-broken/46017/1 "2025-11-13T16:23:08Z")
get Failed to create Case: Case creation returned no Id. of course no other way to create case, tried emailing [techsupport@suse.com](mailto:techsupport@suse.com) but get email back saying only used for existing cases. a patch broke samba/kerberos on test/dev server and need resolve today as tomorrow morning have scheduled down time for production server how can I contact support? ---
**Author:** ![gu\_adamski](https://avatars.discourse-cdn.com/v4/letter/g/f4b2a3/32.png) [@gu\_adamski](https://forums.suse.com/u/gu_adamski)\ **Post date:** [November 13, 2025, 7:14pm UTC](https://forums.suse.com/t/new-case-creation-broken/46017/2 "2025-11-13T19:14:16Z")
well went to lunch came back and the kerberos/samba problem magically fixed itself. hopefully Suse fixes their open support form soon, luckily don’t need it now. ---
**Author:** ![Karen](https://avatars.discourse-cdn.com/v4/letter/k/7feea3/32.png) [@Karen](https://forums.suse.com/u/Karen)\ **Post date:** [November 19, 2025, 1:58am UTC](https://forums.suse.com/t/new-case-creation-broken/46017/3 "2025-11-19T01:58:08Z")
In the future it would be good to specify what your product is and what support plan you are on (if any). Otherwise you might try visiting [http://www.suse.com/support](http://www.suse.com/support) and search the knowledgebase and/or check all the other support options available.