# No updates found using Yast or rug **URL:** \ **Category:** SLES Updates\ **Created:** [December 6, 2011, 6:06am UTC](https://forums.suse.com/t/no-updates-found-using-yast-or-rug/22023 "2011-12-06T06:06:02Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![System1](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@System1](https://forums.suse.com/u/System1)\ **Post date:** [December 6, 2011, 6:06am UTC](https://forums.suse.com/t/no-updates-found-using-yast-or-rug/22023/1 "2011-12-06T06:06:02Z")
Hi I have a SLES 10 SP3 server with OES 2 SP2 installed which I cannot update at all. The Novell registration all appeared to be ok but regardless of how i try to find the updates there are none available. I’ve followed TIDs 3465877 and subsequently 3030847 to try and register but the catalogs are never available. Using the command rug sub OES2-Updates returns not a valid catalog, or any other catalog name that I have entered they are all not valid. Since the above TIDs I have totally broken things further so now when I run rug sl I can only see active NU [https://nu.novell.com](https://nu.novell.com) but no ZYPP entries for SLES 10 SP3 or OES2 SP2, previously these were visable. /usr/lib/zmd/query-pool products produces the correct info both SUSE-SLES 10 SP3 and OES 2 have the small i beside them, I’ve been through the remove [nu.novell.com](http://nu.novell.com) rczstop delete /etc/zmd/secret /etc/zmd/deviceid restart rczmd etc and the suse\_register process numerous times but rug sl only shows the [nu.novell.com](http://nu.novell.com) entry. When things were better and I had the correct entries under rug sl the rug ca command would not produce anything showing updates and trying to subscribe to the catalogs just failed with not valid catalog messages. As you can probably tell I am a novice at this, can someone please tell me how I can fix this mess and get my server to update either through yast or rug? Thanks in advance ## – Tawacollege Tawacollege’s Profile: [http://forums.novell.com/member.php?userid=17798](http://forums.novell.com/member.php?userid=17798) View this thread: [http://forums.novell.com/showthread.php?t=449175](http://forums.novell.com/showthread.php?t=449175) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 6, 2011, 12:45pm UTC](https://forums.suse.com/t/no-updates-found-using-yast-or-rug/22023/2 "2011-12-06T12:45:27Z")
On 06/12/2011 04:06, Tawacollege wrote: [color=blue] > I have a SLES 10 SP3 server with OES 2 SP2 installed which I cannot > update at all. The Novell registration all appeared to be ok but > regardless of how i try to find the updates there are none available. > > I’ve followed TIDs 3465877 and subsequently 3030847 to try and register > but the catalogs are never available. Using the command rug sub > OES2-Updates returns not a valid catalog, or any other catalog name that > I have entered they are all not valid.[/color] For OES2 SP2 the correct update catalog is OES2-SP2-Updates. OES2-Updates is for the original OES2 (no SP). [color=blue] > Since the above TIDs I have totally broken things further so now when I > run rug sl I can only see > active NU [https://nu.novell.com](https://nu.novell.com) but no ZYPP entries for SLES 10 SP3 or > OES2 SP2, previously these were visable.[/color] “rug sl” should show an active NU service for [https://nu.novell.com](https://nu.novell.com) and may also list two active ZYPP services for your install sources. Don’t worry if you don’t see the latter as they’re optional (depends on how you installed and then update your server). [color=blue] > /usr/lib/zmd/query-pool products produces the correct info both > SUSE-SLES 10 SP3 and OES 2 have the small i beside them, I’ve been > through the remove [nu.novell.com](http://nu.novell.com) rczstop delete /etc/zmd/secret > /etc/zmd/deviceid restart rczmd etc and the suse\_register process > numerous times but rug sl only shows the [nu.novell.com](http://nu.novell.com) entry.[/color] As I said above, “rug sl” is correct. Does “/user/lib/zmd/query-pool products” just output two lines, one for each product with an “i” in first column, or does it output four lines? [color=blue] > When things were better and I had the correct entries under rug sl the > rug ca command would not produce anything showing updates and trying to > subscribe to the catalogs just failed with not valid catalog messages.[/color] “rug ca” is the important output as this should show the catalogs that are available, some of which should be subscribed. [color=blue] > As you can probably tell I am a novice at this, can someone please tell > me how I can fix this mess and get my server to update either through > yast or rug?[/color] Was the server installed as SLES10 SP3 plus OES2 SP2 or upgraded from a previous version? Try following the steps in the second part of the resolution for TID 3150078 (ignoring all the zypper stuff in the first part). ## HTH. Simon Novell Knowledge Partner (NKP) * * * ## Do you work with Novell technologies at a university, college or school? If so, your campus could benefit from joining the Novell Technology Transfer Partner (TTP) program. See [novell.com/ttp](http://novell.com/ttp) for more details. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 7, 2011, 12:53pm UTC](https://forums.suse.com/t/no-updates-found-using-yast-or-rug/22023/3 "2011-12-07T12:53:24Z")
Hi Simon Thanks for your reply. In answer to your questions here is the result of the 2nd part of TID 3150078 SLES10:~ # /usr/lib/zmd/query-pool products |product|OPEN\_ENTERPRISE\_SERVER\_SP2|2.0.2-0|i686 |product|OPEN\_ENTERPRISE\_SERVER\_SP2|2.0.2-0|i686 i|product|OPEN\_ENTERPRISE\_SERVER\_SP2|2.0.2-0|i686 i|product|SUSE\_SLES\_SP3|10.3-0|i686 SLES10:~ # SLES10:~ # rug sl # | Status | Type | Name | URI –±-------±-----±----------------------±--------------------- 1 | Active | NU | [https://nu.novell.com](https://nu.novell.com) | [https://nu.novell.com](https://nu.novell.com) SLES10:~ # rug ca — No catalogs available — SLES10:~ # rug sd 1 Successfully removed service ‘[https://nu.novell.com](https://nu.novell.com)’ SLES10:~ # SLES10:~ # SLES10:~ # rczmd stop Shutting down ZENworks Management Daemon done SLES10:~ # rm /etc/zmd/secret /etc/zmd/deviceid SLES10:~ # rczmd start Starting ZENworks Management Daemon done SLES10:~ # SLES10:~ # SLES10:~ # rm /var/cache/SuseRegister/\* SLES10:~ # SLES10:~ # suse\_register -a regcode-sles=XXXXXXXXXXXXXX -a regcode-oes=XXXXXXXXXXXXXX -a email=XXXXXX@tawacollege.school.nz SLES10:~ # rug sl — No services found — SLES10:~ # SLES10:~ # SLES10:~ # rug --quiet sa --ignore-failure -t nu [https://nu.novell.com](https://nu.novell.com) SLES10:~ # rug sl # | Status | Type | Name | URI –±-------±-----±----------------------±--------------------- 1 | Active | NU | [https://nu.novell.com](https://nu.novell.com) | [https://nu.novell.com](https://nu.novell.com) SLES10:~ # rug ca — No catalogs available — SLES10:~ # SLES10:~ # rug sub OES2-SP2-Updates ERROR: ‘OES2-SP2-Updates’ is not a valid catalog. SLES10:~ # SLES10:~ # rug refresh Refreshing Services… 100% Successfully refreshed. SLES10:~ # rug list-updates No updates are available. WARNING: Updates are only visible when you are subscribed to a catalog. SLES10:~ # rug sub OES2-SP2-Pool ERROR: ‘OES2-SP2-Pool’ is not a valid catalog. SLES10:~ # SLES10:~ # rug sub SLES10-SP3-Updates ERROR: ‘SLES10-SP3-Updates’ is not a valid catalog. SLES10:~ # SLES10:~ # rug refresh Refreshing Services… 100% Successfully refreshed. SLES10:~ # rug list-updates No updates are available. WARNING: Updates are only visible when you are subscribed to a catalog. SLES10:~ # SLES10:~ # The server was installed as SLES10 SP3 and OES2 SP2 from the outset, there is a third party print management product also installed called PaperCut but nothing much else. I desperately need to update the iPrint server as the PaperCut software is not working as it should. Is the any other way of updating these servers by downloading complete service packs or similar. ## – Tawacollege Tawacollege’s Profile: [http://forums.novell.com/member.php?userid=17798](http://forums.novell.com/member.php?userid=17798) View this thread: [http://forums.novell.com/showthread.php?t=449175](http://forums.novell.com/showthread.php?t=449175) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 7, 2011, 1:04pm UTC](https://forums.suse.com/t/no-updates-found-using-yast-or-rug/22023/4 "2011-12-07T13:04:34Z")
On 07/12/2011 10:53, Tawacollege wrote: First please note I deleted your reply and reposted it with the registration codes blanked out as they’re unique to you and your organisation. [color=blue] > Thanks for your reply. In answer to your questions here is the result > of the 2nd part of TID 3150078 > > SLES10:~ # /usr/lib/zmd/query-pool products > |product|OPEN\_ENTERPRISE\_SERVER\_SP2|2.0.2-0|i686 > |product|OPEN\_ENTERPRISE\_SERVER\_SP2|2.0.2-0|i686 > i|product|OPEN\_ENTERPRISE\_SERVER\_SP2|2.0.2-0|i686 > i|product|SUSE\_SLES\_SP3|10.3-0|i686 > SLES10:~ #[/color] I think the above is wrong and it should show 2x OES2 SP2 & 2x SLES10 SP3 not 3x OES2 SP2 & 1x SLES10 SP3 but whether that’s the problem … ? [color=blue] > SLES10:~ # rug sl > > # | Status | Type | Name | URI > > –±-------±-----±----------------------±--------------------- > 1 | Active | NU | [https://nu.novell.com](https://nu.novell.com) | [https://nu.novell.com](https://nu.novell.com)[/color] As I said in my earlier reply, this is correct. [color=blue] > SLES10:~ # rug ca > — No catalogs available — > SLES10:~ # rug sd 1 > Successfully removed service ‘[https://nu.novell.com](https://nu.novell.com)’ > SLES10:~ # > SLES10:~ # > SLES10:~ # rczmd stop > Shutting down ZENworks Management Daemon > done > SLES10:~ # rm /etc/zmd/secret /etc/zmd/deviceid > SLES10:~ # rczmd start > Starting ZENworks Management Daemon > done > SLES10:~ # > SLES10:~ # > SLES10:~ # rm /var/cache/SuseRegister/\* > SLES10:~ # > SLES10:~ # suse\_register -a regcode-sles=XXXXXXXXXXXXXX -a > regcode-oes=XXXXXXXXXXXXXX -a email=XXXXXX@tawacollege.school.nz > SLES10:~ # rug sl > — No services found — > SLES10:~ # > SLES10:~ # > SLES10:~ # rug --quiet sa --ignore-failure -t nu [https://nu.novell.com](https://nu.novell.com) > SLES10:~ # rug sl > > # | Status | Type | Name | URI > > –±-------±-----±----------------------±--------------------- > 1 | Active | NU | [https://nu.novell.com](https://nu.novell.com) | [https://nu.novell.com](https://nu.novell.com) > > SLES10:~ # rug ca > — No catalogs available — > SLES10:~ # > SLES10:~ # rug sub OES2-SP2-Updates > ERROR: ‘OES2-SP2-Updates’ is not a valid catalog. > SLES10:~ # > SLES10:~ # rug refresh > > Refreshing Services… > > 100% > > Successfully refreshed. > SLES10:~ # rug list-updates > No updates are available. > > WARNING: Updates are only visible when you are subscribed to a catalog. > SLES10:~ # rug sub OES2-SP2-Pool > ERROR: ‘OES2-SP2-Pool’ is not a valid catalog. > SLES10:~ # > SLES10:~ # rug sub SLES10-SP3-Updates > ERROR: ‘SLES10-SP3-Updates’ is not a valid catalog. > SLES10:~ # > SLES10:~ # rug refresh > > Refreshing Services… > > 100% > > Successfully refreshed. > SLES10:~ # rug list-updates > No updates are available. > > WARNING: Updates are only visible when you are subscribed to a catalog. > SLES10:~ # > SLES10:~ #[/color] Are the SLES10 and OES2 registration codes you’re using still valid (i.e. they haven’t expired)? [color=blue] > The server was installed as SLES10 SP3 and OES2 SP2 from the outset, > there is a third party print management product also installed called > PaperCut but nothing much else. I desperately need to update the iPrint > server as the PaperCut software is not working as it should. Is the any > other way of updating these servers by downloading complete service > packs or similar.[/color] I know of PaperCut (and they know of me!). The presence of that is not causing this problem. ## HTH. Simon Novell Knowledge Partner (NKP) * * * ## Do you work with Novell technologies at a university, college or school? If so, your campus could benefit from joining the Novell Technology Transfer Partner (TTP) program. See [novell.com/ttp](http://novell.com/ttp) for more details. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 8, 2011, 11:56pm UTC](https://forums.suse.com/t/no-updates-found-using-yast-or-rug/22023/5 "2011-12-08T23:56:02Z")
Thanks Simon I have reinstalled and used other registration codes as those were not valid it appears even though they came from the first registration on the Novell site so I don’t know why but at least I have the SLES updating now only got the OES2 to do battle with and all will be good! ## – Tawacollege Tawacollege’s Profile: [http://forums.novell.com/member.php?userid=17798](http://forums.novell.com/member.php?userid=17798) View this thread: [http://forums.novell.com/showthread.php?t=449175](http://forums.novell.com/showthread.php?t=449175) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 9, 2011, 2:29pm UTC](https://forums.suse.com/t/no-updates-found-using-yast-or-rug/22023/6 "2011-12-09T14:29:49Z")
On 08/12/2011 21:56, Tawacollege wrote: [color=blue] > Thanks Simon I have reinstalled and used other registration codes as > those were not valid it appears even though they came from the first > registration on the Novell site so I don’t know why but at least I have > the SLES updating now only got the OES2 to do battle with and all will > be good![/color] Glad to hear it’s now working. ## Be careful when grabbing your registration codes from the Novell Customer Center (NCC) as it’s not always clear which ones are valid and which have expired. I had a lengthy conversation during BrainShare with someone from Novell about NCC and how it might be improved. Simon Novell Knowledge Partner (NKP) * * * ## Do you work with Novell technologies at a university, college or school? If so, your campus could benefit from joining the Novell Technology Transfer Partner (TTP) program. See [novell.com/ttp](http://novell.com/ttp) for more details.