# Private message from Jens-U

**URL:** <https://forums.suse.com/t/private-message-from-jens-u/35753>\
**Category:** General\
**Created:** [December 16, 2013, 2:47pm UTC](https://forums.suse.com/t/private-message-from-jens-u/35753 "2013-12-16T14:47:52Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Jens-U](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@Jens-U](https://forums.suse.com/u/Jens-U)\
**Post date:** [December 16, 2013, 2:47pm UTC](https://forums.suse.com/t/private-message-from-jens-u/35753/1 "2013-12-16T14:47:52Z")

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Hi tojanov,

I’ve received feedback from SUSE concerning your problem description - it was in response turned into an internal Bugzilla report, but a service request from your part is needed to further process things.

When opening the SR, please mention that your report is with regards to Bugzilla bug #855092 and that the SR should be assigned to Hans van den Heuvel. It would be very helpful if you could also provide the details to the questions I mentioned in the forum, as these were asked by the product developers: “Could you collect /proc/meminfo and /proc/vmstat while kswapd is at 100% CPU (taken every 1s or so)? This would help further diagnosing the effect. Is this by chance a NUMA machine?”

I would very much appreciate if you could confirm this message got your attention and whether you were able to open the SR, as I have SUSE folks pending your response.

With regards,  
Jens