# Product key "LOST"

**URL:** https://forums.suse.com/t/product-key-lost/28943
**Category:** SLED Updates
**Created:** [November 10, 2016, 5:26pm UTC](https://forums.suse.com/t/product-key-lost/28943 "2016-11-10T17:26:47Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Passiste](https://avatars.discourse-cdn.com/v4/letter/p/b2d939/32.png) [@Passiste](https://forums.suse.com/u/Passiste)
#### Post date: [November 10, 2016, 5:26pm UTC](https://forums.suse.com/t/product-key-lost/28943/1 "2016-11-10T17:26:47Z")

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Hello everyone;  
I really need your help.

I just lost my SLED product key, and i want to know how i can get it.

PS: The key were in the back of my laptop.

Thank you !! 🙂

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### Author: ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)
#### Post date: [November 10, 2016, 11:00pm UTC](https://forums.suse.com/t/product-key-lost/28943/2 "2016-11-10T23:00:38Z")

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Hi and welcome to the forum 🙂  
Log into SCC ([https://scc.suse.com](https://scc.suse.com)), or is this a HP system with SLED 11 pre-installed, if so you would need to contact HP support.

You can also look in /etc/zypp/credentials.d/ for the username/password info (it is a hash).

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### Author: ![Passiste](https://avatars.discourse-cdn.com/v4/letter/p/b2d939/32.png) [@Passiste](https://forums.suse.com/u/Passiste)
#### Post date: [November 11, 2016, 8:43am UTC](https://forums.suse.com/t/product-key-lost/28943/3 "2016-11-11T08:43:31Z")

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Thank you very much malcomlewis