# Rancher Agent issue **URL:** \ **Category:** General\ **Created:** [May 9, 2017, 7:22pm UTC](https://forums.suse.com/t/rancher-agent-issue/6344 "2017-05-09T19:22:49Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![klezer](https://avatars.discourse-cdn.com/v4/letter/k/f9ae1b/32.png) [@klezer](https://forums.suse.com/u/klezer)\ **Post date:** [May 9, 2017, 7:22pm UTC](https://forums.suse.com/t/rancher-agent-issue/6344/1 "2017-05-09T19:22:49Z")
Hi, I re-installed the Rancher latest version but the problem is still going on. Container stats does not work also view logs and execute shell commands also do not work. When i look at the rancher-agent logs, I get the error message below: ``` time="2017-05-09T19:14:14Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 time="2017-05-09T19:14:27Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 time="2017-05-09T19:14:41Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 time="2017-05-09T19:14:56Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 time="2017-05-09T19:15:12Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 time="2017-05-09T19:15:29Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 time="2017-05-09T19:15:47Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 time="2017-05-09T19:16:06Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 time="2017-05-09T19:16:26Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 time="2017-05-09T19:16:47Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 time="2017-05-09T19:31:15Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 time="2017-05-09T19:31:16Z" level=error msg="Couldn't find container for id." error="token is expired" id=132d83bc0179f77d81f64e99ddcc117d8f6f85415bed4745a2f3ac465737ed07 2017/05/09 19:31:17 "token is expired" goroutine 1368 [running]: github.com/rancher/agent/service/hostapi/app/common.CheckError(0xeeb9c0, 0xc42020a8a0, 0x2) /go/src/github.com/rancher/agent/service/hostapi/app/common/error.go:14 +0xba github.com/rancher/agent/service/hostapi/auth.GetAndCheckToken(0xc420204339, 0x2c3, 0xa412b0, 0x5) /go/src/github.com/rancher/agent/service/hostapi/auth/auth.go:49 +0x22d github.com/rancher/agent/service/hostapi/logs.(*Handler).Handle(0xf30760, 0xc420204300, 0x24, 0xc420204329, 0x2d3, 0xc420372d80, 0xc420373e00) /go/src/github.com/rancher/agent/service/hostapi/logs/logs.go:38 +0xf3 created by github.com/rancher/agent/vendor/github.com/rancher/websocket-proxy/backend.connectToProxyWS /go/src/github.com/rancher/agent/vendor/github.com/rancher/websocket-proxy/backend/backend.go:82 +0xa84 E0509 19:31:17.359373 7783 error.go:23] %q ``` I’m using the following versions on Rancher Server: Rancher: v1.6.0 Cattle: v0.179.7 User Interface: v1.6.1 Rancher CLI: v0.6.0 Rancher Compose: v0.12.5 Host machine: Ubuntu 14.04.2 LTS (3.16.0) Docker v1.12.3 rancher/agent:v1.2.2 rancher/dns:v0.15.0 rancher/healthcheck:v0.3.1 rancher/metadata:v0.9.1 rancher/net:holder rancher/net:v0.11.2 rancher/net:v0.11.2 rancher/network-manager:v0.7.0 rancher/scheduler:v0.7.5 ![](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/d/d7cfd92d98ac9ea958302cb85ed0bcbbad0510c4.jpg) ---
**Author:** ![vincent](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/vincent/32/7156_2.png) [@vincent](https://forums.suse.com/u/vincent)\ **Post date:** [May 10, 2017, 12:47am UTC](https://forums.suse.com/t/rancher-agent-issue/6344/2 "2017-05-10T00:47:43Z")
Check the clock on the server and hosts. The tokens issued for those websockets are good for 5 minutes, so if one is significantly off they will be expired immediately. ---
**Author:** ![klezer](https://avatars.discourse-cdn.com/v4/letter/k/f9ae1b/32.png) [@klezer](https://forums.suse.com/u/klezer)\ **Post date:** [May 10, 2017, 7:55am UTC](https://forums.suse.com/t/rancher-agent-issue/6344/3 "2017-05-10T07:55:23Z")
Hi vincent, thank you for your help. The clocks seem to be synchronized. This is not such a problem. Everything seems fine when I add a new host via google cloud or aws amazon. It seems to be a problem with existing servers. What else could be causing this? What do I need to check? ``` # ufw status Status: inactive # iptables -L Chain INPUT (policy ACCEPT) target prot opt source destination Chain FORWARD (policy ACCEPT) target prot opt source destination CATTLE_FORWARD all -- anywhere anywhere DOCKER-ISOLATION all -- anywhere anywhere DOCKER all -- anywhere anywhere ACCEPT all -- anywhere anywhere ctstate RELATED,ESTABLISHED ACCEPT all -- anywhere anywhere ACCEPT all -- anywhere anywhere Chain OUTPUT (policy ACCEPT) target prot opt source destination Chain CATTLE_FORWARD (1 references) target prot opt source destination ACCEPT all -- anywhere anywhere mark match 0x1068 ACCEPT all -- anywhere anywhere mark match 0x4000 Chain DOCKER (1 references) target prot opt source destination Chain DOCKER-ISOLATION (1 references) target prot opt source destination RETURN all -- anywhere anywhere # docker info Containers: 16 Running: 16 Paused: 0 Stopped: 0 Images: 17 Server Version: 1.10.3 Storage Driver: aufs Root Dir: /var/lib/docker/aufs Backing Filesystem: extfs Dirs: 126 Dirperm1 Supported: true Execution Driver: native-0.2 Logging Driver: json-file Plugins: Volume: local Network: null host bridge Kernel Version: 4.4.0-75-generic Operating System: Ubuntu 14.04.5 LTS OSType: linux Architecture: x86_64 CPUs: 1 Total Memory: 3.859 GiB Name: host-2 ID: YFDQ:PELR:S4FK:AYJQ:ARYF:LHES:AGPT:TKQR:BZYT:7CZD:7WJF:5GU3 WARNING: No swap limit support ``` ps: I also tried different versions of the docker on host machine. - v1.10.3 - v1.12.0 - v1.12.2 - v1.12.3 - v1.13.x When testing new versions, the docker was completely removed and also all images, containers, and volumes removed. - **/var/lib/rancher** removed - **/var/lib/docker** removed ---
**Author:** ![appacea](https://avatars.discourse-cdn.com/v4/letter/a/b5ac83/32.png) [@appacea](https://forums.suse.com/u/appacea)\ **Post date:** [August 10, 2017, 8:38am UTC](https://forums.suse.com/t/rancher-agent-issue/6344/4 "2017-08-10T08:38:37Z")
I´m experiencing the same error: time=“2017-08-09T22:08:27Z” level=error msg=“Couldn’t find container for id.” error=“token is expired” id=08327a40c2b341394645f532e348b453fae23082f9255f324dc488e75e0f697c time=“2017-08-09T22:16:45Z” level=error msg=“Couldn’t find container for id.” error=“token is expired” id=08327a40c2b341394645f532e348b453fae23082f9255f324dc488e75e0f697c And the rancher ui is unable to connect to the host containers to view logs, monitoring or to run a shell. Clocks are pretty well synched. |Versions|Rancher `v1.6.5` Cattle: `v0.182.1` UI: `v1.6.9` | Any solution to this?