# Re: SLED 11 crashes after updates **URL:** \ **Category:** SLED Updates\ **Created:** [September 5, 2011, 3:06pm UTC](https://forums.suse.com/t/re-sled-11-crashes-after-updates/21760 "2011-09-05T15:06:01Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![System1](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@System1](https://forums.suse.com/u/System1)\ **Post date:** [September 5, 2011, 3:06pm UTC](https://forums.suse.com/t/re-sled-11-crashes-after-updates/21760/1 "2011-09-05T15:06:01Z")
Official Novell support is at [https://secure-www.novell.com/center/eservic](https://secure-www.novell.com/center/eservic) click on ‘Submit new SR’ (or equivalent in your language) but I do not know if this works for SLED bought with HP computer. (Arnaudk93 - can you perhaps clarify exactly how people who have got SLED on a HP computer get support for SLED? Is it from Novell or from HP?) marryz;2134530 Wrote:[color=blue] > I recovered factory OS again((((( At this time I didn’t install any > software - I catched to perform updates only - and after rebooting I had > this problem again. > [/color] > It is good that you do this because it eliminates third party software > as the cause of the problem. It sounds like there is maybe a bug in > SLED. Please can you you post the output of these commands ## Code: ## $ zypper lr -u ## Code: ## $ /sbin/lspci -nnk When posting the output put CODE tags around it (look for # button when writing post) marryz;2134530 Wrote:[color=blue] > I saw green intro, but after that black display was instead of login > form. > [/color] > In this situation you can usually press Ctrl-Alt-F1 and log in to a > command line to fix things. If your operating system is broken and will not let you log in do not have to lose all your files. You can boot from a LiveCD (e.g. openSUSE or Ubuntu) to access your files and copy them to an external USB drive. marryz;2134530 Wrote:[color=blue] > And I want to ask - may I do something, maybe with partitions (I don’t > know whether this is correct word) - so that after recovering system my > documents in home folder would not be deleted?? I don’t want to do > backups of all my documents every hour in order to protect them. I want > that notebook as stable stationary work station. > [/color] > Usually when you want to be able to keep the contents of your home > directory whilst completely re-installing the OS you put /home on to a > separate partition. I don’t know how HP recovery works though. Also you > should still back up you home directory before re-installing the OS in > case something goes wrong or you do something wrong and end up wiping > /home/ marryz;2134530 Wrote:[color=blue] > 1. What repo is “compatible” for SLED 11 SP1? I need additional, > because default repos have no all software that I need. I tried Packman > and from [opensuse.org](http://opensuse.org), but I am afraid of conflicts. What exactly can I > use? > [/color] > You can often find software at ‘[software.opensuse.org](http://software.opensuse.org): Search Results’ > ([http://software.opensuse.org/search](http://software.opensuse.org/search)) > What software are you looking for? marryz;2134530 Wrote:[color=blue] > 1. What software and codecs should I install to have working > video-player?[/color] > You have a working video player. The problem is that it doesn’t support > all the codecs you want. You can use Packman repos, though this can > sometimes require you to replace packages provided in SLED which > personally I do not like doing. I use this method ‘Additional multimedia > codec support for SLED 11 SP1 | Novell User Communities’ > ([http://www.novell.com/communities/node/13146/additional-multimedia-codec-support-sled-11-sp1](http://www.novell.com/communities/node/13146/additional-multimedia-codec-support-sled-11-sp1)) > it is not the easiest method, but it is in my opinion the one which > comes with the least amount of risk because it does not require > replacing any packages that are provided in SLED. ## – mikewillis mikewillis’s Profile: [http://forums.novell.com/member.php?userid=7510](http://forums.novell.com/member.php?userid=7510) View this thread: [http://forums.novell.com/showthread.php?t=444206](http://forums.novell.com/showthread.php?t=444206) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [September 5, 2011, 3:46pm UTC](https://forums.suse.com/t/re-sled-11-crashes-after-updates/21760/2 "2011-09-05T15:46:02Z")
mikewillis;2134553 Wrote:[color=blue] > Official Novell support is at > [https://secure-www.novell.com/center/eservic](https://secure-www.novell.com/center/eservic) click on ‘Submit new SR’ > (or equivalent in your language) but I do not know if this works for > SLED bought with HP computer. (Arnaudk93 - can you perhaps clarify > exactly how people who have got SLED on a HP computer get support for > SLED? Is it from Novell or from HP?)[/color] > The link doesn’t work. If SR - Service Request, than I understand what > you meant. But when I try to do that, site asks for “Support contact ID > (CID)”. I don’t know where should I take it. “If you do not know your > CID, please contact your local Novell Customer Service Center at one of > the numbers provided below”. But phones are surely not from my country, > and it would be difficult to call. Net ways are much easier for me(( mikewillis;2134553 Wrote:[color=blue] > Please can you you post the output of these commands[color=green] > > > [/color][/color] > > Code: > > --------------------[color=blue][color=green] > > $ zypper lr -u[/color][/color] > > --------------------[color=blue][color=green] > > > > [/color][/color] > > Code: > > --------------------[color=blue][color=green] > > $ /sbin/lspci -nnk[/color][/color] > > --------------------[color=blue][color=green] > > [/color] > > When posting the output put CODE tags around it (look for # button > > when writing post) > > [/color] > > Surely but it takes some time (maybe till evening) to get to notebook. > > I leave it at home, because untill I “tune” it, it will rather disturb > > me than help)) mikewillis;2134553 Wrote:[color=blue] > In this situation you can usually press Ctrl-Alt-F1 and log in to a > command line to fix things. > If your operating system is broken and will not let you log in do not > have to lose all your files. You can boot from a LiveCD (e.g. openSUSE > or Ubuntu) to access your files and copy them to an external USB drive. > [/color] > Thanks for information. Command line is not my “close friend”, but it’s > more optimistic than black screen)) > You said, I can use any liveCD? Even not with my OS - this is not > important? mikewillis;2134553 Wrote:[color=blue] > Usually when you want to be able to keep the contents of your home > directory whilst completely re-installing the OS you put /home on to a > separate partition. I don’t know how HP recovery works though. Also you > should still back up you home directory before re-installing the OS in > case something goes wrong or you do something wrong and end up wiping > /home/ > [/color] > I know how to do it on OpenSuse (I work such at my stationary PC), but > during recovering SLED doesn’t ask me, do I want this. It asks for time, > language, login, etc., but not about partitions. It looks like SLED is > “home edition”)) Can I change partitions after OS is installed? mikewillis;2134553 Wrote:[color=blue] > You can often find software at ‘[software.opensuse.org](http://software.opensuse.org): Search Results’ > ([http://software.opensuse.org/search](http://software.opensuse.org/search)) > What software are you looking for? > [/color] > First of all Gimp and Mono. And Wine, of course. And I need aditional > fonts, because there are lot of default fonts in the SLED, but not all > work with my language. > I can’t remember what else (there are many little software, what is > always need, but you can’t remember untill it is need)) mikewillis;2134553 Wrote:[color=blue] > You have a working video player. The problem is that it doesn’t support > all the codecs you want. You can use Packman repos, though this can > sometimes require you to replace packages provided in SLED which > personally I do not like doing. I use this method ‘Additional multimedia > codec support for SLED 11 SP1 | Novell User Communities’ > ([http://www.novell.com/communities/node/13146/additional-multimedia-codec-support-sled-11-sp1](http://www.novell.com/communities/node/13146/additional-multimedia-codec-support-sled-11-sp1)) > it is not the easiest method, but it is in my opinion the one which > comes with the least amount of risk because it does not require > replacing any packages that are provided in SLED.[/color] > Thanks, I’ll try. ## – marryz marryz’s Profile: [http://forums.novell.com/member.php?userid=116247](http://forums.novell.com/member.php?userid=116247) View this thread: [http://forums.novell.com/showthread.php?t=444206](http://forums.novell.com/showthread.php?t=444206) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [September 5, 2011, 5:16pm UTC](https://forums.suse.com/t/re-sled-11-crashes-after-updates/21760/3 "2011-09-05T17:16:01Z")
marryz;2134558 Wrote:[color=blue] > The link doesn’t work. If SR - Service Request, than I understand what > you meant. But when I try to do that, site asks for “Support contact ID > (CID)”. I don’t know where should I take it. “If you do not know your > CID, please contact your local Novell Customer Service Center at one of > the numbers provided below”. But phones are surely not from my country, > and it would be difficult to call. Net ways are much easier for me(( > [/color] > SR is Service Request. > I don’t know what you do about CID, sorry. marryz;2134558 Wrote:[color=blue] > You said, I can use any liveCD? Even not with my OS - this is not > important? > [/color] > Yes, you can use any Linux LiveCD. A LiveCD doesn’t interact with the > OS on the harddisk at all, it just allows you to access the contents of > the disk. marryz;2134558 Wrote:[color=blue] > I know how to do it on OpenSuse (I work such at my stationary PC), but > during recovering SLED doesn’t ask me, do I want this. It asks for time, > language, login, etc., but not about partitions. > [/color] > It is certainly possible to specify partitions when installing SLED > normally and it’s the same as you do it in openSUSE (they use the same > installer). Maybe what you have is some sort of HP disk which simply > reloads the OS and wipes the disk rather than being a proper SLED > install DVD. I don’t know what HP provide with their SLED computers. > You can get a proper SLED install DVD from ‘NOVELL: Downloads - SUSE > Linux Enterprise Desktop 11 SP1’ > ([http://download.novell.com/Download?buildid=efgnQnRkzh4~](http://download.novell.com/Download?buildid=efgnQnRkzh4~)) You only need > DVD1. marryz;2134558 Wrote:[color=blue] > It looks like SLED is “home edition”)) > [/color] > I haven’t heard of that. As far as I’m aware there is only one > ‘edition’ of SLED. marryz;2134558 Wrote:[color=blue] > Can I change partitions after OS is installed? > [/color] > In theory, yes. But it depends on exactly what partitions you have and > exactly how you want to change them and I don’t know how you’d do it off > hand. In practice it’s best to get your partitions right before you > install the OS 🙂 marryz;2134558 Wrote:[color=blue] > First of all Gimp and Mono. > [/color] > Gimp is included in SLED. You’re the second person with a HP laptop to > mention wanting Gimp in the last couple of weeks, I guess HP do not > install it by default. Mono is also included in SLED. Assuming you have > repositories set up properly you should be able to install both of them > via YaST. Or on command line with ## Code: ## $ zypper in gimp mono marryz;2134558 Wrote:[color=blue] > And Wine, of course. > [/color] > Wine is not included in SLED. There are rpms for SLED linked at ‘Wine - > openSUSE’ ([http://en.opensuse.org/Wine#Repositories](http://en.opensuse.org/Wine#Repositories)) but I have never > tried them. marryz;2134558 Wrote:[color=blue] > And I need aditional fonts, because there are lot of default fonts in > the SLED, but not all work with my language. > [/color] > Which language? Given that you ask about Gimp and Mono I wonder if > there are fonts you need in SLED but you just can’t see them like you > apparently can’t see Gimp or Mono. ## – mikewillis mikewillis’s Profile: [http://forums.novell.com/member.php?userid=7510](http://forums.novell.com/member.php?userid=7510) View this thread: [http://forums.novell.com/showthread.php?t=444206](http://forums.novell.com/showthread.php?t=444206) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [September 5, 2011, 5:48pm UTC](https://forums.suse.com/t/re-sled-11-crashes-after-updates/21760/4 "2011-09-05T17:48:45Z")
On 05/09/2011 13:06, mikewillis wrote: [color=blue] > Official Novell support is at > [https://secure-www.novell.com/center/eservic](https://secure-www.novell.com/center/eservic) click on ‘Submit new SR’ > (or equivalent in your language) but I do not know if this works for > SLED bought with HP computer. (Arnaudk93 - can you perhaps clarify > exactly how people who have got SLED on a HP computer get support for > SLED? Is it from Novell or from HP?)[/color] Correct link is [https://secure-www.novell.com/center/eservice](https://secure-www.novell.com/center/eservice) As for where to get support, if you purchased an HP machine preinstalled with SLED then I believe, from earlier conversations behind the scenes, that you need to contact HP directly. ## HTH. Simon Novell Knowledge Partner (NKP) * * * ## Do you work with Novell technologies at a university, college or school? If so, your campus could benefit from joining the Novell Technology Transfer Partner (TTP) program. See [novell.com/ttp](http://novell.com/ttp) for more details. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [September 5, 2011, 6:36pm UTC](https://forums.suse.com/t/re-sled-11-crashes-after-updates/21760/5 "2011-09-05T18:36:02Z")
Please contact me in Private Message if you want to get support from HP. I have already contacted the dedicated team. Regards, Arnaud ## – Arnaudk93 Arnaudk93’s Profile: [http://forums.novell.com/member.php?userid=91595](http://forums.novell.com/member.php?userid=91595) View this thread: [http://forums.novell.com/showthread.php?t=444206](http://forums.novell.com/showthread.php?t=444206) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [September 5, 2011, 7:06pm UTC](https://forums.suse.com/t/re-sled-11-crashes-after-updates/21760/6 "2011-09-05T19:06:01Z")
mikewillis;2134568 Wrote:[color=blue] > It is certainly possible to specify partitions when installing SLED > normally and it’s the same as you do it in openSUSE (they use the same > installer). Maybe what you have is some sort of HP disk which simply > reloads the OS and wipes the disk rather than being a proper SLED > install DVD. I don’t know what HP provide with their SLED computers. > You can get a proper SLED install DVD from ‘NOVELL: Downloads - SUSE > Linux Enterprise Desktop 11 SP1’ > ([http://download.novell.com/Download?buildid=efgnQnRkzh4~](http://download.novell.com/Download?buildid=efgnQnRkzh4~)) You only need > DVD1.[/color] > But it will be paid version, won’t it? I thought the pre-installed > notebook version and full-version are different things, and having > first, I cannot get second free. And I do not like the idea of paying > twice)))) mikewillis;2134568 Wrote:[color=blue] > In theory, yes. But it depends on exactly what partitions you have and > exactly how you want to change them and I don’t know how you’d do it off > hand. In practice it’s best to get your partitions right before you > install the OS 🙂 > [/color] > I saw something about partitions in Yast. Will see at home. Thanks a > lot for answers! 🙂 mikewillis;2134568 Wrote:[color=blue] > Which language? Given that you ask about Gimp and Mono I wonder if > there are fonts you need in SLED but you just can’t see them like you > apparently can’t see Gimp or Mono.[/color] > Hm, I saw a lot of fonts in OpenOffice in fact. Much more than I had in > Windows)) > But most of them work with latin alphabet, and I need cyrillic. Because > my native language is Russian (Ukrainian in fact, but it’s almost the > same alphabet). ## – marryz marryz’s Profile: [http://forums.novell.com/member.php?userid=116247](http://forums.novell.com/member.php?userid=116247) View this thread: [http://forums.novell.com/showthread.php?t=444206](http://forums.novell.com/showthread.php?t=444206) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [September 5, 2011, 10:26pm UTC](https://forums.suse.com/t/re-sled-11-crashes-after-updates/21760/7 "2011-09-05T22:26:01Z")
I have contacted the HP support team. I will let you know. HP SLED comes with a long term basic support. If you get a black screen again, you can indeed use the command line thanks to these keys combination. Please wait until our investigation. Regards, Arnaud marryz;2134596 Wrote:[color=blue] > But it will be paid version, won’t it? I thought the pre-installed > notebook version and full-version are different things, and having > first, I cannot get second free. And I do not like the idea of paying > twice)))) > > I saw something about partitions in Yast. Will see at home. Thanks a > lot for answers! 🙂 > > Hm, I saw a lot of fonts in OpenOffice in fact. Much more than I had in > Windows)) > But most of them work with latin alphabet, and I need cyrillic. Because > my native language is Russian (Ukrainian in fact, but it’s almost the > same alphabet).[/color] ## – Arnaudk93 Arnaudk93’s Profile: [http://forums.novell.com/member.php?userid=91595](http://forums.novell.com/member.php?userid=91595) View this thread: [http://forums.novell.com/showthread.php?t=444206](http://forums.novell.com/showthread.php?t=444206) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [September 6, 2011, 2:26am UTC](https://forums.suse.com/t/re-sled-11-crashes-after-updates/21760/8 "2011-09-06T02:26:02Z")
mikewillis;2134553 Wrote:[color=blue] > You can often find software at ‘[software.opensuse.org](http://software.opensuse.org): Search Results’ > ([http://software.opensuse.org/search](http://software.opensuse.org/search)) > [/color] One little additional question, if I can. As I understand, I need search in SUSE SLE-11 SP1 (repo directory, or how it’s named correctly). But what if there is no needed software in that directory? For instance, I found today that I need rdesktop. And there is no rdesktop in SUSE SLE-11 SP1, but there is in SUSE SLE-11 and OpenSuse directories. What directory is compatible, so I can use it without fear?)) ## – marryz marryz’s Profile: [http://forums.novell.com/member.php?userid=116247](http://forums.novell.com/member.php?userid=116247) View this thread: [http://forums.novell.com/showthread.php?t=444206](http://forums.novell.com/showthread.php?t=444206) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [September 6, 2011, 12:46pm UTC](https://forums.suse.com/t/re-sled-11-crashes-after-updates/21760/9 "2011-09-06T12:46:02Z")
marryz;2134650 Wrote:[color=blue][color=green] > > [/color][/color] > > Code: > > --------------------[color=blue][color=green] > > [/color] > > 9 | nu\_novell\_com:) | SLED11-SP1-Pool | Yes | Yes | [https://nu.novell.com/repo/$RCE/SLED11-SP1-Pool/sle-11-i586?credentials=NCCcredentials](https://nu.novell.com/repo/$RCE/SLED11-SP1-Pool/sle-11-i586?credentials=NCCcredentials) > > 10 | nu\_novell\_com:SLED11-SP1-Updates | SLED11-SP1-Updates | Yes | Yes | [https://nu.novell.com/repo/$RCE/SLED11-SP1-Updates/sle-11-i586?credentials=NCCcredentials](https://nu.novell.com/repo/$RCE/SLED11-SP1-Updates/sle-11-i586?credentials=NCCcredentials) > > [/color] > > --------------------[color=blue][color=green] > > [/color] > > [/color] OK, this is good. You have both the repo that contains all the packages included in SLED 11 SP 1 (SLED11-SP1-Pool) and the repo that contains the updates. marryz;2134658 Wrote:[color=blue] > One little additional question, if I can. > As I understand, I need search in SUSE SLE-11 SP1 (repo directory, or > how it’s named correctly). But what if there is no needed software in > that directory? > [/color] > Sometimes packages from SLE-11 will work. Sometimes packages for > openSUSE 11.2 will work. (SLED 11 SP1 is based on openSUSE 11.2). > Sometimes such packages won’t ‘work’ in that they will require lots of > versions of packages that are not in SLED 11 SP1. It depends on the > package. You just sort of have to try them and see. The first thing you should do when you want some software is check if it’s actually included in SLED or if it’s included in 'NOVELL: Downloads - SUSE Linux Enterprise Software Development Kit 11 SP1’ ([http://download.novell.com/Download?buildid=zzeQqpY9nK4~](http://download.novell.com/Download?buildid=zzeQqpY9nK4~)) (This is free. You just need DVD1) marryz;2134658 Wrote:[color=blue] > For instance, I found today that I need rdesktop. > [/color] > rdesktop is included in SLED. The package is called rdesktop. You have > the SLED repos set up so you should be able to install it via YaST the > same as Gimp and Mono. Or on command line you shoud be able to do ## Code: $ zypper in rdesktop gimp mono * * * You mentioned fonts earlier. Most of the fonts I have installed seem to have Cyrillic characters in them - but maybe I’m not looking at the right thing. The closest I get to using Cyricllic is to write Toys Я Us or NIИ 🙂 There is a package called free-ttf-fonts which contains lots and lots of fonts. If you have fonts that you use on your openSUSE computer then you can almost certainly use them in SLED too. ## – mikewillis mikewillis’s Profile: [http://forums.novell.com/member.php?userid=7510](http://forums.novell.com/member.php?userid=7510) View this thread: [http://forums.novell.com/showthread.php?t=444206](http://forums.novell.com/showthread.php?t=444206) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [September 6, 2011, 12:56pm UTC](https://forums.suse.com/t/re-sled-11-crashes-after-updates/21760/10 "2011-09-06T12:56:01Z")
mikewillis;2134699 Wrote:[color=blue] > Sometimes packages from SLE-11 will work. Sometimes packages for > openSUSE 11.2 will work. (SLED 11 SP1 is based on openSUSE 11.2). > Sometimes such packages won’t ‘work’ in that they will require lots of > versions of packages that are not in SLED 11 SP1. It depends on the > package. You just sort of have to try them and see. > The first thing you should do when you want some software is check if > it’s actually included in SLED or if it’s included in 'NOVELL: Downloads > > - SUSE Linux Enterprise Software Development Kit 11 SP1’ > ([http://download.novell.com/Download?buildid=zzeQqpY9nK4~](http://download.novell.com/Download?buildid=zzeQqpY9nK4~)) (This is > free. You just need DVD1) > [/color] Thanks a lot! ## – marryz marryz’s Profile: [http://forums.novell.com/member.php?userid=116247](http://forums.novell.com/member.php?userid=116247) View this thread: [http://forums.novell.com/showthread.php?t=444206](http://forums.novell.com/showthread.php?t=444206)