# Registration problem

**URL:** <https://forums.suse.com/t/registration-problem/29077>\
**Category:** SLES for ARM AArch64\
**Created:** [December 4, 2016, 4:37pm UTC](https://forums.suse.com/t/registration-problem/29077 "2016-12-04T16:37:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![druck](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@druck](https://forums.suse.com/u/druck)\
**Post date:** [December 4, 2016, 4:37pm UTC](https://forums.suse.com/t/registration-problem/29077/1 "2016-12-04T16:37:06Z")

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Hi, when trying to register during installation and subsequently I get an error of:-

[FONT=Courier New]Connection to registration server failed.

Details: Unknown registration code.[/FONT]

The network is up, and I can get to the suse website in Firefox, and the registration code has been entered correctly.

Attempting to manually activate the code in the SUSE Customer Center, says that it is already registered.

Any ideas?

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<div class="post-metadata">

**Author:** ![druck](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@druck](https://forums.suse.com/u/druck)\
**Post date:** [December 4, 2016, 4:50pm UTC](https://forums.suse.com/t/registration-problem/29077/2 "2016-12-04T16:50:44Z")

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While I got this error going via Product Registration, I tried Online Update instead, and when this asked for the registration details it proceeded without error.

So I can get updates and install packages now.