# Security when uploading files to support

**URL:** <https://forums.suse.com/t/security-when-uploading-files-to-support/29464>\
**Category:** Talk to a SUSE Technical Services Manager\
**Created:** [March 6, 2017, 12:51pm UTC](https://forums.suse.com/t/security-when-uploading-files-to-support/29464 "2017-03-06T12:51:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![System1](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@System1](https://forums.suse.com/u/System1)\
**Post date:** [March 6, 2017, 12:51pm UTC](https://forums.suse.com/t/security-when-uploading-files-to-support/29464/1 "2017-03-06T12:51:30Z")

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Hello,

I have a general question, about security when uploading files: is it secure  
to upload files like core dumps or supportconfig over unencrypted  
connections? Usually I avoid this question by using Customer Center - but  
some files are obviously to big. Unfortunately SFTP is not supported by  
[ftp.novell.de](http://ftp.novell.de) and supportconfig.

Does Micro Focus consider it secure to upload supportconfigs and core dumps  
over plain ftp?

Thanks,  
Mirko Guldner

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [March 16, 2017, 3:44pm UTC](https://forums.suse.com/t/security-when-uploading-files-to-support/29464/2 "2017-03-16T15:44:33Z")

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On Mon, 06 Mar 2017 10:51:30 +0000, Mirko Guldner wrote:  
[color=blue]

> Hello,
> 
> I have a general question, about security when uploading files: is it  
> secure to upload files like core dumps or supportconfig over unencrypted  
> connections? Usually I avoid this question by using Customer Center -  
> but some files are obviously to big. Unfortunately SFTP is not supported  
> by [ftp.novell.de](http://ftp.novell.de) and supportconfig.
> 
> Does Micro Focus consider it secure to upload supportconfigs and core  
> dumps over plain ftp?
> 
> Thanks,  
> Mirko Guldner[/color]

Hi Mirko,

I see you have not received a response on this so far

I will forward your question to the appropriate team and respond back here  
as soon as I hear something on this

Thanks  
Hans

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<div class="post-metadata">

**Author:** ![mguldner](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@mguldner](https://forums.suse.com/u/mguldner)\
**Post date:** [July 6, 2017, 1:09pm UTC](https://forums.suse.com/t/security-when-uploading-files-to-support/29464/3 "2017-07-06T13:09:37Z")

</div>

Hi Hans,

did you get an answer about this?

I have asked different people about this - never got an satisfying answer.

I would like to add to my question:

How secure is Customer Center Portal? As far as I can see files of old SR’s  
are available there “forever”? Wouldn’t it be better to delete them it not  
needed anymore?

For example here was a security problem mentioned  
[https://lists.opensuse.org/opensuse-announce/2017-05/msg00000.html](https://lists.opensuse.org/opensuse-announce/2017-05/msg00000.html)

Thanks and regards,  
Mirko

[color=blue][color=green][color=darkred]

> > > [/color][/color]  
> > > On Mon, 06 Mar 2017 10:51:30 +0000, Mirko Guldner wrote:  
> > > [color=green]  
> > > Hello,
> > 
> > I have a general question, about security when uploading files: is it  
> > secure to upload files like core dumps or supportconfig over unencrypted[/color][/color]  
> > [color=blue][color=green]  
> > connections? Usually I avoid this question by using Customer Center ‑  
> > but some files are obviously to big. Unfortunately SFTP is not supported[/color][/color]  
> > [color=blue][color=green]  
> > by [ftp.novell.de](http://ftp.novell.de) and supportconfig.
> > 
> > Does Micro Focus consider it secure to upload supportconfigs and core  
> > dumps over plain ftp?
> > 
> > Thanks,  
> > Mirko Guldner[/color]
> 
> Hi Mirko,
> 
> I see you have not received a response on this so far
> 
> I will forward your question to the appropriate team and respond back  
> here  
> as soon as I hear something on this
> 
> Thanks  
> Hans[/color]