# SMT connection failure **URL:** \ **Category:** SLES Updates\ **Created:** [March 23, 2015, 9:15pm UTC](https://forums.suse.com/t/smt-connection-failure/26854 "2015-03-23T21:15:32Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![jdtrudel](https://avatars.discourse-cdn.com/v4/letter/j/ecc23a/32.png) [@jdtrudel](https://forums.suse.com/u/jdtrudel)\ **Post date:** [March 23, 2015, 9:15pm UTC](https://forums.suse.com/t/smt-connection-failure/26854/1 "2015-03-23T21:15:32Z")
On a server that’s been running SMT properly for years, SMT has not been able to update since the beginning of the month. The credentials are valid through November 2015, and I verified that the credentials are current. Does anyone have any ideas as to what I should investigate? The log output is [INDENT]Downloading Product information Failed to POST ‘[https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0](https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0)’: 500 CURL ERROR(35) SSL connect error Error while fetching Products data. Downloading Target information Failed to POST ‘[https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0](https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0)’: 500 CURL ERROR(35) SSL connect error Error while fetching Targets data. Downloading repository information Failed to POST ‘[https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0](https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0)’: 500 CURL ERROR(35) SSL connect error Error while fetching repository data. Downloading Product/Repository relations Failed to POST ‘[https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0](https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0)’: 500 CURL ERROR(35) SSL connect error Error while fetching ProductCatalogs data. Downloading Subscription information Invalid response:500 CURL ERROR(35) SSL connect error List subscriptions request failed. Error while fetching Subscription data. Downloading Registration information Invalid response:500 CURL ERROR(35) SSL connect error List registrations request failed. Error while fetching Registration data. Flagged repositories which can be mirrored [/INDENT] The host is (and has been) behind a firewall, and we run the updates once a week. The logs show it was working up until end of February, and the first failure happened on 3/1/2015. Any ideas as to what I should be investigating? ---
**Author:** ![jdtrudel](https://avatars.discourse-cdn.com/v4/letter/j/ecc23a/32.png) [@jdtrudel](https://forums.suse.com/u/jdtrudel)\ **Post date:** [March 23, 2015, 9:41pm UTC](https://forums.suse.com/t/smt-connection-failure/26854/2 "2015-03-23T21:41:00Z")
when I try to ‘wget [https://secure-www.novell.com/center/regsvc/?command=bulkop&lang=en-US&version=1.0](https://secure-www.novell.com/center/regsvc/?command=bulkop&lang=en-US&version=1.0)’, I do see a response, but the output file is 0 bytes. ---
**Author:** ![jdtrudel](https://avatars.discourse-cdn.com/v4/letter/j/ecc23a/32.png) [@jdtrudel](https://forums.suse.com/u/jdtrudel)\ **Post date:** [March 24, 2015, 12:19am UTC](https://forums.suse.com/t/smt-connection-failure/26854/3 "2015-03-24T00:19:42Z")
I think I may have found my issue. I googled the CURL error I received, and someone indicated that the issue may be that openssl is out of date. Openssl on the system was not updated due to the SDK update repo not being configured on the box, so I was running openssl-0.9.8h. I added the repo, updated to openssl-0.9.8j-0.44.1 , and it seems to have completed properly. ---
**Author:** ![Jens-U](https://avatars.discourse-cdn.com/v4/letter/j/d78d45/32.png) [@Jens-U](https://forums.suse.com/u/Jens-U)\ **Post date:** [March 25, 2015, 1:30pm UTC](https://forums.suse.com/t/smt-connection-failure/26854/4 "2015-03-25T13:30:10Z")
Hi jdtrudel, thank you for sharing the solution right next to the question! Regards, Jens ---
**Author:** ![bobino](https://avatars.discourse-cdn.com/v4/letter/b/4bbf92/32.png) [@bobino](https://forums.suse.com/u/bobino)\ **Post date:** [July 8, 2015, 10:41pm UTC](https://forums.suse.com/t/smt-connection-failure/26854/5 "2015-07-08T22:41:02Z")
I have the same issue but Updating openssl didn’t fix it ! ---
**Author:** ![smflood](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/smflood/32/10576_2.png) [@smflood](https://forums.suse.com/u/smflood)\ **Post date:** [July 9, 2015, 4:50pm UTC](https://forums.suse.com/t/smt-connection-failure/26854/6 "2015-07-09T16:50:18Z")
On 08/07/2015 20:44, bobino wrote: [color=blue] > I have the same issue but Updating openssl didn’t fix it ![/color] Which versions of SLES and SMT are you using? ## HTH. Simon SUSE Knowledge Partner * * * ## If you find this post helpful and are logged into the web interface, please show your appreciation and click on the star below. Thanks. ---
**Author:** ![bobino](https://avatars.discourse-cdn.com/v4/letter/b/4bbf92/32.png) [@bobino](https://forums.suse.com/u/bobino)\ **Post date:** [July 9, 2015, 5:19pm UTC](https://forums.suse.com/t/smt-connection-failure/26854/7 "2015-07-09T17:19:30Z")
SLES 11 SP3 and SMT-2.0.12-0.7.1 When I’m doing smt-ncc-sync = Failed to POST ‘[https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0](https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0)’: 500 CURL ERROR(35) SSL connect error Error while fetching Products data ---
**Author:** ![smflood](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/smflood/32/10576_2.png) [@smflood](https://forums.suse.com/u/smflood)\ **Post date:** [July 9, 2015, 7:24pm UTC](https://forums.suse.com/t/smt-connection-failure/26854/8 "2015-07-09T19:24:23Z")
On 09/07/2015 15:24, bobino wrote: [color=blue] > SLES 11 SP3 and SMT-2.0.12-0.7.1 > When I’m doing smt-ncc-sync = > Failed to POST > ‘[https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0](https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0)’: > 500 CURL ERROR(35) SSL connect error > Error while fetching Products data[/color] Bearing in mind jdtrudel’s reported solution, what version of openssl do you have installed? “rpm -q openssl” ## HTH. Simon SUSE Knowledge Partner * * * ## If you find this post helpful and are logged into the web interface, please show your appreciation and click on the star below. Thanks.