# "snapper status" failure with dbus **URL:** \ **Category:** SLES Configure-Administer\ **Created:** [May 23, 2017, 7:07pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825 "2017-05-23T19:07:15Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![berndgsflinux](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@berndgsflinux](https://forums.suse.com/u/berndgsflinux)\ **Post date:** [May 23, 2017, 7:07pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/1 "2017-05-23T19:07:15Z")
Hi, i have a SLES 11 SP4 and try to undo some changes using btrfs: snapper status 4460…4464 Failure (org.freedesktop.DBus.Error.NoReply). I tried it with different id’s, always the same. I want to see which files have changed and undo the changes. I found several people in the net having the same problem. E.g.: [https://github.com/openSUSE/snapper/issues/176](https://github.com/openSUSE/snapper/issues/176) Same with “snapper undochange”. I tried the metioned hack, but didn’t succeed. I updated dbus to the most recent version available from the update channel (1.2.10-3.33.1). No success. There seems to be no update or patch for snapper. Does anyone know if this is or will be fixed ? If not, snapper and btrfs is senseless and broken for me ☹ Or is there another way to rollback to my snapshot ? Thanks. Bernd ---
**Author:** ![berndgsflinux](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@berndgsflinux](https://forums.suse.com/u/berndgsflinux)\ **Post date:** [May 23, 2017, 8:10pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/2 "2017-05-23T20:10:28Z")
btw: is there a way to report a bug to Suse ? I found [https://bugs.launchpad.net/bugs/+bugs?field.searchtext=suse+linux+enterprise+server&search=Search+Bug+Reports&field.scope=all&field.scope.target=](https://bugs.launchpad.net/bugs/+bugs?field.searchtext=suse+linux+enterprise+server&search=Search+Bug+Reports&field.scope=all&field.scope.target=) and [https://bugzilla.suse.com/enter\_bug.cgi?classification=SUSE%20Linux%20Enterprise%20Server](https://bugzilla.suse.com/enter_bug.cgi?classification=SUSE%20Linux%20Enterprise%20Server) . Is one of these the “official” bugzilla ? But the one from [bugzilla.suse.com](http://bugzilla.suse.com) seems only to be responsible for SLES 12 SP3 beta, or am i wrong ? I remember asking here a while ago for a bugzilla for suse and i think i got the answer there is no one. Thanks. Bernd ---
**Author:** ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)\ **Post date:** [May 24, 2017, 4:55am UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/3 "2017-05-24T04:55:39Z")
[QUOTE=berndgsflinux;37958]btw: is there a way to report a bug to Suse ? I found [https://bugs.launchpad.net/bugs/+bugs?field.searchtext=suse+linux+enterprise+server&search=Search+Bug+Reports&field.scope=all&field.scope.target=](https://bugs.launchpad.net/bugs/+bugs?field.searchtext=suse+linux+enterprise+server&search=Search+Bug+Reports&field.scope=all&field.scope.target=) and [https://bugzilla.suse.com/enter\_bug.cgi?classification=SUSE%20Linux%20Enterprise%20Server](https://bugzilla.suse.com/enter_bug.cgi?classification=SUSE%20Linux%20Enterprise%20Server) . Is one of these the “official” bugzilla ? But the one from [bugzilla.suse.com](http://bugzilla.suse.com) seems only to be responsible for SLES 12 SP3 beta, or am i wrong ? I remember asking here a while ago for a bugzilla for suse and i think i got the answer there is no one. Thanks. Bernd[/QUOTE] Hi Do you have a LTSS SLES 11 SP4 subscription? Or the system is fully up to date with an active subscription? Sure there is bugzilla for SLE 11 SP4 at [https://bugzilla.suse.com/enter\_bug.cgi?product=SUSE%20Linux%20Enterprise%20Server%2011%20SP4%20(SLES%2011%20SP4)](https://bugzilla.suse.com/enter_bug.cgi?product=SUSE%20Linux%20Enterprise%20Server%2011%20SP4%20(SLES%2011%20SP4)) but you could also open a Service Request? ---
**Author:** ![berndgsflinux](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@berndgsflinux](https://forums.suse.com/u/berndgsflinux)\ **Post date:** [May 24, 2017, 12:41pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/4 "2017-05-24T12:41:50Z")
Hi Malcom, thanks for your answer. I tried the link, but that didn’t help me. I logged in with my scc account, but got the message “Sorry, either the product SUSE Linux Enterprise Server 11 SP4 (SLES 11 SP4) does not exist or you aren’t authorized to enter a bug into it.”. We have a valid subscription. Bernd ---
**Author:** ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)\ **Post date:** [May 24, 2017, 4:02pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/5 "2017-05-24T16:02:29Z")
[QUOTE=berndgsflinux;37967]Hi Malcom, thanks for your answer. I tried the link, but that didn’t help me. I logged in with my scc account, but got the message “Sorry, either the product SUSE Linux Enterprise Server 11 SP4 (SLES 11 SP4) does not exist or you aren’t authorized to enter a bug into it.”. We have a valid subscription. Bernd[/QUOTE] Hi If your logged into the forum, following the link above should automatically logged you into bugzilla? Else if your entitled to raise an SR, then log into SCC and click on the ‘Support’ tab. If neither of those work, advise and will see if I can do anything with my SUSE Contacts. ---
**Author:** ![berndgsflinux](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@berndgsflinux](https://forums.suse.com/u/berndgsflinux)\ **Post date:** [May 24, 2017, 5:00pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/6 "2017-05-24T17:00:23Z")
Hi Malcom, using the link from the forum being logged in leads me to bugzilla without an additional login, but still get the message: Sorry, either the product SUSE Linux Enterprise Server 11 SP4 (SLES 11 SP4) does not exist or you aren’t authorized to enter a bug into it. We have a valid subscription, but i think not a support contract. Is that enough to raise a SR ? Bernd ---
**Author:** ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)\ **Post date:** [May 24, 2017, 5:11pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/7 "2017-05-24T17:11:32Z")
> [@](#): > > On Wed 24 May 2017 02:04:02 PM CDT, berndgsflinux wrote: > > Hi Malcom, > > using the link from the forum being logged in leads me to bugzilla > without an additional login, but still get the message: > Sorry, either the product SUSE Linux Enterprise Server 11 SP4 (SLES 11 > SP4) does not exist or you aren’t authorized to enter a bug into it. > > We have a valid subscription, but i think not a support contract. Is > that enough to raise a SR ? > > Bernd Hi I’ve asked my SUSE Contacts, may be day or two to get a reply. – Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890) openSUSE Leap 42.2|GNOME 3.20.2|4.4.62-18.6-default If you find this post helpful and are logged into the web interface, please show your appreciation and click on the star below… Thanks! ---
**Author:** ![berndgsflinux](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@berndgsflinux](https://forums.suse.com/u/berndgsflinux)\ **Post date:** [May 24, 2017, 6:07pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/8 "2017-05-24T18:07:30Z")
Hi Malcom, thanks for your help. Let’s see. Bernd ---
**Author:** ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)\ **Post date:** [May 27, 2017, 3:45am UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/9 "2017-05-27T03:45:33Z")
> [@](#): > > On Wed 24 May 2017 03:14:01 PM CDT, berndgsflinux wrote: > > Hi Malcom, > > thanks for your help. Let’s see. > > Bernd Hi Can you please ensure that the system is all up to date with updates and patches etc; ```auto zypper ref zypper up zypper -t patch up ``` If you still see the issue can you please run supportconfig and upload (anonymous access) the file to ftp://support-ftp.suse.com/in and PM me the file name. – Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890) openSUSE Leap 42.2|GNOME 3.20.2|4.4.62-18.6-default If you find this post helpful and are logged into the web interface, please show your appreciation and click on the star below… Thanks! ---
**Author:** ![berndgsflinux](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@berndgsflinux](https://forums.suse.com/u/berndgsflinux)\ **Post date:** [May 29, 2017, 6:10pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/10 "2017-05-29T18:10:35Z")
Hi Malcom, zypper up solved the problem. Snapper status is now running fine. Thanks. Bernd ---
**Author:** ![berndgsflinux](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@berndgsflinux](https://forums.suse.com/u/berndgsflinux)\ **Post date:** [May 29, 2017, 6:12pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/11 "2017-05-29T18:12:51Z")
btw: do i have the possibility to change the subject of the thread after creating it ? Into s.th. like “SOLVED “snapper status” …” ---
**Author:** ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)\ **Post date:** [May 29, 2017, 6:35pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/12 "2017-05-29T18:35:01Z")
> [@](#): > > On Mon 29 May 2017 03:14:01 PM CDT, berndgsflinux wrote: > > btw: do i have the possibility to change the subject of the thread after > creating it ? Into s.th. like “SOLVED “snapper status” …” Hi We don’t worry about a solved in the Subject, saying you fixed/solved the issue is enough. – Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890) openSUSE Leap 42.2|GNOME 3.20.2|4.4.62-18.6-default If you find this post helpful and are logged into the web interface, please show your appreciation and click on the star below… Thanks! ---
**Author:** ![berndgsflinux](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@berndgsflinux](https://forums.suse.com/u/berndgsflinux)\ **Post date:** [May 29, 2017, 7:01pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/13 "2017-05-29T19:01:35Z")
Hi, i like to do it because (when the forum is indexed by google, which i don’t know and don’t believe due to login) then the google hits showing a “Solved” are the ones you should prefer, which is a convenience for the community (and for me too), in my eyes. I often do this in mailing lists. Bernd ---
**Author:** ![berndgsflinux](https://avatars.discourse-cdn.com/v4/letter/b/6a8cbe/32.png) [@berndgsflinux](https://forums.suse.com/u/berndgsflinux)\ **Post date:** [May 29, 2017, 7:03pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/14 "2017-05-29T19:03:35Z")
Another thing: what is about the bugzilla for SLES 11 SP4, which i didn’t find ? How can i reach it ? I would appreciate knowing that. Bernd ---
**Author:** ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)\ **Post date:** [May 29, 2017, 7:09pm UTC](https://forums.suse.com/t/snapper-status-failure-with-dbus/29825/15 "2017-05-29T19:09:26Z")
> [@](#): > > On Mon 29 May 2017 04:04:02 PM CDT, berndgsflinux wrote: > > Another thing: > > what is about the bugzilla for SLES 11 SP4, which i didn’t find ? How > can i reach it ? I would appreciate knowing that. > > Bernd Hi Not sure, can you start a new thread about this (helps those search engines 😉 ) – Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890) openSUSE Leap 42.2|GNOME 3.20.2|4.4.62-18.6-default If you find this post helpful and are logged into the web interface, please show your appreciation and click on the star below… Thanks!