# SORRY! There was problem preparing you lab environment. **URL:** \ **Category:** General Academy Questions\ **Created:** [May 15, 2019, 1:53pm UTC](https://forums.suse.com/t/sorry-there-was-problem-preparing-you-lab-environment/33957 "2019-05-15T13:53:38Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Paolo](https://avatars.discourse-cdn.com/v4/letter/p/6f9a4e/32.png) [@Paolo](https://forums.suse.com/u/Paolo)\ **Post date:** [May 15, 2019, 1:53pm UTC](https://forums.suse.com/t/sorry-there-was-problem-preparing-you-lab-environment/33957/1 "2019-05-15T13:53:38Z")
I have registered with May 2019 SLE321 Partner Academy course. I’m not able to access to host system for exercises. I have error: [INDENT]SORRY! There was problem preparing you lab environment.[/INDENT] I tried “Reset” too. Regards, Paolo Colleoni ---
**Author:** ![Academy\_Instructor](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Academy\_Instructor](https://forums.suse.com/u/Academy_Instructor)\ **Post date:** [May 15, 2019, 4:37pm UTC](https://forums.suse.com/t/sorry-there-was-problem-preparing-you-lab-environment/33957/2 "2019-05-15T16:37:47Z")
I have reported this issue to our vendor. They are currently investigating. ---
**Author:** ![Academy\_Instructor](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Academy\_Instructor](https://forums.suse.com/u/Academy_Instructor)\ **Post date:** [May 15, 2019, 7:17pm UTC](https://forums.suse.com/t/sorry-there-was-problem-preparing-you-lab-environment/33957/3 "2019-05-15T19:17:19Z")
According to our vendor, this issue has been resolved. Please try to access your environment again. Thank you, The SUSE Academy Team ---
**Author:** ![patricklimyh](https://avatars.discourse-cdn.com/v4/letter/p/ebca7d/32.png) [@patricklimyh](https://forums.suse.com/u/patricklimyh)\ **Post date:** [June 14, 2019, 7:16am UTC](https://forums.suse.com/t/sorry-there-was-problem-preparing-you-lab-environment/33957/4 "2019-06-14T07:16:35Z")
Hi, I am facing this issue today. Sorry! There was a problem preparing your lab environment: is anyone facing the same issue? ---
**Author:** ![Academy\_Instructor](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Academy\_Instructor](https://forums.suse.com/u/Academy_Instructor)\ **Post date:** [June 14, 2019, 10:59pm UTC](https://forums.suse.com/t/sorry-there-was-problem-preparing-you-lab-environment/33957/5 "2019-06-14T22:59:23Z")
I have opened a ticket with our hosting service for this issue. ---
**Author:** ![rpetrik1](https://avatars.discourse-cdn.com/v4/letter/r/82dd89/32.png) [@rpetrik1](https://forums.suse.com/u/rpetrik1)\ **Post date:** [June 18, 2019, 9:00am UTC](https://forums.suse.com/t/sorry-there-was-problem-preparing-you-lab-environment/33957/6 "2019-06-18T09:00:42Z")
Hello, yesterday and today i have the same problem “There was a problem preparing your lab environment”. I cannot start labs. Thank you for help. ---
**Author:** ![Academy\_Instructor](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Academy\_Instructor](https://forums.suse.com/u/Academy_Instructor)\ **Post date:** [June 18, 2019, 3:02pm UTC](https://forums.suse.com/t/sorry-there-was-problem-preparing-you-lab-environment/33957/7 "2019-06-18T15:02:02Z")
In order to open a ticket with our hosting service, I need to know the email address that you used to register for the class. But rather than post your email address to this open forum, please send an email to [suselinux-academy@suse.com](mailto:suselinux-academy@suse.com). ---
**Author:** ![rpetrik1](https://avatars.discourse-cdn.com/v4/letter/r/82dd89/32.png) [@rpetrik1](https://forums.suse.com/u/rpetrik1)\ **Post date:** [June 18, 2019, 8:42pm UTC](https://forums.suse.com/t/sorry-there-was-problem-preparing-you-lab-environment/33957/8 "2019-06-18T20:42:20Z")
Hello, now is lab OK. ---
**Author:** ![Academy\_Instructor](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@Academy\_Instructor](https://forums.suse.com/u/Academy_Instructor)\ **Post date:** [June 20, 2019, 12:30am UTC](https://forums.suse.com/t/sorry-there-was-problem-preparing-you-lab-environment/33957/9 "2019-06-20T00:30:35Z")
Thank you for letting us know.