# SR 101147890751? **URL:** \ **Category:** Talk to a SUSE Technical Services Manager\ **Created:** [April 17, 2018, 6:56pm UTC](https://forums.suse.com/t/sr-101147890751/32292 "2018-04-17T18:56:02Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![dgersic](https://avatars.discourse-cdn.com/v4/letter/d/8491ac/32.png) [@dgersic](https://forums.suse.com/u/dgersic)\ **Post date:** [April 17, 2018, 6:56pm UTC](https://forums.suse.com/t/sr-101147890751/32292/1 "2018-04-17T18:56:02Z")
Opened 15 Feb 2018. I have repeatedly asked for escalation, status, anything to get this moving, but it remains stuck “waiting for engineering to get back to us”. I think I’ve been patient enough, I need this one punted forward with some sense of urgency to getting an answer. ## – dgersic dgersic’s Profile: [https://forums.novell.com/member.php?userid=5209](https://forums.novell.com/member.php?userid=5209) View this thread: [https://forums.novell.com/showthread.php?t=507824](https://forums.novell.com/showthread.php?t=507824) ---
**Author:** ![ScorpionSting](https://avatars.discourse-cdn.com/v4/letter/s/ba9def/32.png) [@ScorpionSting](https://forums.suse.com/u/ScorpionSting)\ **Post date:** [April 18, 2018, 4:24am UTC](https://forums.suse.com/t/sr-101147890751/32292/2 "2018-04-18T04:24:03Z")
Sounds all too familiar…even with a Tiger Team now set up for all my SR’s, almost nothing appears to be happening… I wonder if engineering still exists… ## – Visit my ‘Website’ ([https://www.isam.kiwi/](https://www.isam.kiwi/)) for links to Cool Solution articles. ScorpionSting’s Profile: [https://forums.novell.com/member.php?userid=1663](https://forums.novell.com/member.php?userid=1663) View this thread: [https://forums.novell.com/showthread.php?t=507824](https://forums.novell.com/showthread.php?t=507824) ---
**Author:** ![dgersic](https://avatars.discourse-cdn.com/v4/letter/d/8491ac/32.png) [@dgersic](https://forums.suse.com/u/dgersic)\ **Post date:** [April 18, 2018, 4:44pm UTC](https://forums.suse.com/t/sr-101147890751/32292/3 "2018-04-18T16:44:02Z")
ScorpionSting;2479473 Wrote:[color=blue] > Sounds all too familiar…even with a Tiger Team now set up for all my > SR’s, almost nothing appears to be happening… > > I wonder if engineering still exists…[/color] I don’t know. I hope so. I guess I can ask about getting a plane ticket to Bangalore to go find out. ## – dgersic dgersic’s Profile: [https://forums.novell.com/member.php?userid=5209](https://forums.novell.com/member.php?userid=5209) View this thread: [https://forums.novell.com/showthread.php?t=507824](https://forums.novell.com/showthread.php?t=507824) ---
**Author:** ![dgersic](https://avatars.discourse-cdn.com/v4/letter/d/8491ac/32.png) [@dgersic](https://forums.suse.com/u/dgersic)\ **Post date:** [April 18, 2018, 11:46pm UTC](https://forums.suse.com/t/sr-101147890751/32292/4 "2018-04-18T23:46:02Z")
ScorpionSting;2479473 Wrote:[color=blue] > Sounds all too familiar…even with a Tiger Team now set up for all my > SR’s, almost nothing appears to be happening… > > I wonder if engineering still exists…[/color] Hm… No response… Does the support manager still exist? ## – dgersic dgersic’s Profile: [https://forums.novell.com/member.php?userid=5209](https://forums.novell.com/member.php?userid=5209) View this thread: [https://forums.novell.com/showthread.php?t=507824](https://forums.novell.com/showthread.php?t=507824) ---
**Author:** ![ScorpionSting](https://avatars.discourse-cdn.com/v4/letter/s/ba9def/32.png) [@ScorpionSting](https://forums.suse.com/u/ScorpionSting)\ **Post date:** [April 19, 2018, 6:14am UTC](https://forums.suse.com/t/sr-101147890751/32292/5 "2018-04-19T06:14:02Z")
Based on the MF posts in LinkedIn, there seems to be a lot of junkets going on at the moment in Europe and Asia…so maybe they still have hangovers… ## – Visit my ‘Website’ ([https://www.isam.kiwi/](https://www.isam.kiwi/)) for links to Cool Solution articles. ScorpionSting’s Profile: [https://forums.novell.com/member.php?userid=1663](https://forums.novell.com/member.php?userid=1663) View this thread: [https://forums.novell.com/showthread.php?t=507824](https://forums.novell.com/showthread.php?t=507824) ---
**Author:** ![HvdHeuvel](https://avatars.discourse-cdn.com/v4/letter/h/3da27b/32.png) [@HvdHeuvel](https://forums.suse.com/u/HvdHeuvel)\ **Post date:** [April 19, 2018, 9:07am UTC](https://forums.suse.com/t/sr-101147890751/32292/6 "2018-04-19T09:07:39Z")
On Tue, 17 Apr 2018 15:56:02 +0000, dgersic wrote: [color=blue] > Opened 15 Feb 2018. I have repeatedly asked for escalation, status, > anything to get this moving, but it remains stuck “waiting for > engineering to get back to us”. I think I’ve been patient enough, I need > this one punted forward with some sense of urgency to getting an answer.[/color] Hi David, Let me fwd this to the manager of the support team. Thanks Hans ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [April 19, 2018, 11:24am UTC](https://forums.suse.com/t/sr-101147890751/32292/7 "2018-04-19T11:24:01Z")
Hi, This was passed on to the appropriate Manager on the day it was flagged. I could see from the SR that the engineer came back to you but not with the feedback you expect as the action is on Engineering. I will ask the Manager to contact you back directly. Thanks Tarik ## – tbaki tbaki’s Profile: [https://forums.novell.com/member.php?userid=13755](https://forums.novell.com/member.php?userid=13755) View this thread: [https://forums.novell.com/showthread.php?t=507824](https://forums.novell.com/showthread.php?t=507824) ---
**Author:** ![dgersic](https://avatars.discourse-cdn.com/v4/letter/d/8491ac/32.png) [@dgersic](https://forums.suse.com/u/dgersic)\ **Post date:** [April 23, 2018, 5:14pm UTC](https://forums.suse.com/t/sr-101147890751/32292/8 "2018-04-23T17:14:02Z")
tbaki;2479582 Wrote:[color=blue] > Hi, > > This was passed on to the appropriate Manager on the day it was > flagged. > I could see from the SR that the engineer came back to you but not with > the feedback you expect as the action is on Engineering. > > I will ask the Manager to contact you back directly. > > Thanks > Tarik[/color] Thanks Tarik. ## – dgersic dgersic’s Profile: [https://forums.novell.com/member.php?userid=5209](https://forums.novell.com/member.php?userid=5209) View this thread: [https://forums.novell.com/showthread.php?t=507824](https://forums.novell.com/showthread.php?t=507824)