# SR # 101213831901 need attention

**URL:** <https://forums.suse.com/t/sr-101213831901-need-attention/33480>\
**Category:** Talk to a SUSE Technical Services Manager\
**Created:** [February 4, 2019, 2:44pm UTC](https://forums.suse.com/t/sr-101213831901-need-attention/33480 "2019-02-04T14:44:02Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sharfuddin](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@sharfuddin](https://forums.suse.com/u/sharfuddin)\
**Post date:** [February 4, 2019, 2:44pm UTC](https://forums.suse.com/t/sr-101213831901-need-attention/33480/1 "2019-02-04T14:44:02Z")

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**Author:** ![sharfuddin](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@sharfuddin](https://forums.suse.com/u/sharfuddin)\
**Post date:** [February 4, 2019, 2:44pm UTC](https://forums.suse.com/t/sr-101213831901-need-attention/33480/2 "2019-02-04T14:44:02Z")

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SR # 101213831901 opened on January 22, 2019. Support didn’t help yet.

## – sharfuddin

sharfuddin’s Profile: [https://forums.novell.com/member.php?userid=63087](https://forums.novell.com/member.php?userid=63087)  
View this thread: [https://forums.novell.com/showthread.php?t=511132](https://forums.novell.com/showthread.php?t=511132)

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**Author:** ![HvdHeuvel](https://avatars.discourse-cdn.com/v4/letter/h/3da27b/32.png) [@HvdHeuvel](https://forums.suse.com/u/HvdHeuvel)\
**Post date:** [February 13, 2019, 10:14am UTC](https://forums.suse.com/t/sr-101213831901-need-attention/33480/3 "2019-02-13T10:14:38Z")

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On Mon, 04 Feb 2019 12:44:02 +0000, sharfuddin wrote:  
[color=blue]

> SR # 101213831901 opened on January 22, 2019. Support didn’t help yet.[/color]

Hi sharfuddin,

I think you may have been misinformed about the status of the SR.

First of all, this was an internal SR, where the engineer who worked with  
the customer properly handled and solved the problem.

In the end, the case case was resolved, and SR was closed out on Feb 8th  
already.

Best regards  
Hans

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [February 14, 2019, 9:34am UTC](https://forums.suse.com/t/sr-101213831901-need-attention/33480/4 "2019-02-14T09:34:02Z")

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Hello Sharfuddin,

Could you please share where you are getting your feedback from  
regarding this SR?

Thanks  
Tarik

## – tbaki

tbaki’s Profile: [https://forums.novell.com/member.php?userid=13755](https://forums.novell.com/member.php?userid=13755)  
View this thread: [https://forums.novell.com/showthread.php?t=511132](https://forums.novell.com/showthread.php?t=511132)