# SR #101231763911
**URL:** https://forums.suse.com/t/sr-101231763911/33992
**Category:** Talk to a SUSE Technical Services Manager
**Created:** [May 22, 2019, 6:04pm UTC](https://forums.suse.com/t/sr-101231763911/33992 "2019-05-22T18:04:02Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@System1](https://forums.suse.com/u/System1)
#### Post date: [May 22, 2019, 6:04pm UTC](https://forums.suse.com/t/sr-101231763911/33992/1 "2019-05-22T18:04:02Z")
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### Author:  [@system](https://forums.suse.com/u/system)
#### Post date: [May 22, 2019, 6:04pm UTC](https://forums.suse.com/t/sr-101231763911/33992/2 "2019-05-22T18:04:02Z")
Hi
We have an SR open (#101231763911) and the support technician is driving
us to insanity. His name is Sukanta. He has asked for files/logs that we
have now sent 6 times. Yet he keeps ignoring the ticket for several days
and then asking for the same files again! Please can somebody help us
with this. Our zenworks servers are currently not fully functional and I
am getting a lot of pressure to resolve the issues.
Thank you
## – djohnson62159
djohnson62159’s Profile: [https://forums.novell.com/member.php?userid=97462](https://forums.novell.com/member.php?userid=97462)
View this thread: [https://forums.novell.com/showthread.php?t=512376](https://forums.novell.com/showthread.php?t=512376)
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### Author:  [@system](https://forums.suse.com/u/system)
#### Post date: [May 22, 2019, 6:34pm UTC](https://forums.suse.com/t/sr-101231763911/33992/3 "2019-05-22T18:34:02Z")
Hi,
Thank you for bringing this to our attention.
Sukanta reports to me and I will be reviewing this with him.
I will also call you as soon as possible.
My details, should you need to contact me instead of the forums;
[Tarik.Baki@microfocus.com](mailto:Tarik.Baki@microfocus.com)
tel:+31 102864236
Thanks
Tarik
## – tbaki
tbaki’s Profile: [https://forums.novell.com/member.php?userid=13755](https://forums.novell.com/member.php?userid=13755)
View this thread: [https://forums.novell.com/showthread.php?t=512376](https://forums.novell.com/showthread.php?t=512376)
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### Author:  [@system](https://forums.suse.com/u/system)
#### Post date: [May 22, 2019, 6:54pm UTC](https://forums.suse.com/t/sr-101231763911/33992/4 "2019-05-22T18:54:02Z")
Dave,
Just tried calling you but was told you had left for the day.
I also had a discussion with Sukanta on the topic. He explained that he
did not get the right logs until today!
He should have called or dialled in to obtain what is needed.
However, he was hoping his written email request would be clear enough.
I will call you back again tomorrow.
Thanks
Tarik
## – tbaki
tbaki’s Profile: [https://forums.novell.com/member.php?userid=13755](https://forums.novell.com/member.php?userid=13755)
View this thread: [https://forums.novell.com/showthread.php?t=512376](https://forums.novell.com/showthread.php?t=512376)