# SR#  10755754451

**URL:** <https://forums.suse.com/t/sr-10755754451/22646>\
**Category:** Talk to a SUSE Technical Services Manager\
**Created:** [May 21, 2012, 11:16am UTC](https://forums.suse.com/t/sr-10755754451/22646 "2012-05-21T11:16:21Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sharfuddin](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@sharfuddin](https://forums.suse.com/u/sharfuddin)\
**Post date:** [May 21, 2012, 11:16am UTC](https://forums.suse.com/t/sr-10755754451/22646/1 "2012-05-21T11:16:21Z")

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I opened this SR on 03/27/2012.

When I opened this SR I informed the Support that we only starting facing this issue after installing SLE 11 SP2 x864, before we were running SLE 11 SP1 on the same HW for almost 6 to 7 months without any problem.

Almost after 10 days of opening this SR they asked me to update the Firmware to fix this issue(though I have informed them that on the same machine I was running SLE 11 SP1 without any problem). As per their request I update the Firmware without luck, i.e I am still facing the same issue.

on May 16th, to fix the issue, support asked me to use a workaround, that I am already aware and practicing since April 06th.

I then complain the Support about the level of support and their behavior on Thursday(17th May), but no reply received yet.

Regards,  
Muhammad Sharfuddin

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [May 23, 2012, 8:16pm UTC](https://forums.suse.com/t/sr-10755754451/22646/2 "2012-05-23T20:16:02Z")

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Hi Muhammad, I recommend you call into the general Support number and  
ask to review this SR with the Support Team Manager. Thanks for the  
feedback on it.  
Regards,  
Todd

Todd Abney  
Technical Support Director

## – tabney

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