# SR # 10757337101

**URL:** <https://forums.suse.com/t/sr-10757337101/22502>\
**Category:** Talk to a SUSE Technical Services Manager\
**Created:** [April 13, 2012, 9:36am UTC](https://forums.suse.com/t/sr-10757337101/22502 "2012-04-13T09:36:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![System1](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@System1](https://forums.suse.com/u/System1)\
**Post date:** [April 13, 2012, 9:36am UTC](https://forums.suse.com/t/sr-10757337101/22502/1 "2012-04-13T09:36:01Z")

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This one has been open since the 3rd of April, engineer said that logs  
were being looked at

requested an update a couple of days ago but havn’t heard anything -  
could someone give support a poke to get me a response, as it doesn’t  
make Novells support look that great when you have no response apart fro  
mthe initial one for a week…

## – gleach1

gleach1’s Profile: [http://forums.novell.com/member.php?userid=934](http://forums.novell.com/member.php?userid=934)  
View this thread: [http://forums.novell.com/showthread.php?t=454611](http://forums.novell.com/showthread.php?t=454611)

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [April 13, 2012, 7:46pm UTC](https://forums.suse.com/t/sr-10757337101/22502/2 "2012-04-13T19:46:02Z")

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Hi,  
I have sent you a reply via the service request. The engineer will  
contact you as soon as possible.  
Please accept our apologies for the delay..

## – tbaki

tbaki’s Profile: [http://forums.novell.com/member.php?userid=13755](http://forums.novell.com/member.php?userid=13755)  
View this thread: [http://forums.novell.com/showthread.php?t=454611](http://forums.novell.com/showthread.php?t=454611)

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [April 16, 2012, 2:46am UTC](https://forums.suse.com/t/sr-10757337101/22502/3 "2012-04-16T02:46:02Z")

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thanks tbaki, got your email over the weekend our time

it’s the first SR where it’s taken this long for me, so the support  
response is otherwise usually good 🙂

## – gleach1

gleach1’s Profile: [http://forums.novell.com/member.php?userid=934](http://forums.novell.com/member.php?userid=934)  
View this thread: [http://forums.novell.com/showthread.php?t=454611](http://forums.novell.com/showthread.php?t=454611)