# SR#10823227614 **URL:** \ **Category:** Talk to a SUSE Technical Services Manager\ **Created:** [April 12, 2013, 2:54pm UTC](https://forums.suse.com/t/sr-10823227614/23841 "2013-04-12T14:54:01Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![System1](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@System1](https://forums.suse.com/u/System1)\ **Post date:** [April 12, 2013, 2:54pm UTC](https://forums.suse.com/t/sr-10823227614/23841/1 "2013-04-12T14:54:01Z")
SR#10823227614 Opened: 03/29/2013 01:11:26 escalated on 10th but no one from BL has taken the ownership and contacted us. ## – imranliaquat imranliaquat’s Profile: [https://forums.netiq.com/member.php?userid=2539](https://forums.netiq.com/member.php?userid=2539) View this thread: [https://forums.netiq.com/showthread.php?t=47535](https://forums.netiq.com/showthread.php?t=47535) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [April 16, 2013, 8:24am UTC](https://forums.suse.com/t/sr-10823227614/23841/2 "2013-04-16T08:24:02Z")
imranliaquat;228508 Wrote:[color=blue] > SR#10823227614 > Opened: 03/29/2013 01:11:26 > > escalated on 10th but no one from BL has taken the ownership and > contacted us.[/color] if no one is taking notice then whats the purpose of this forum ? ## – imranliaquat imranliaquat’s Profile: [https://forums.netiq.com/member.php?userid=2539](https://forums.netiq.com/member.php?userid=2539) View this thread: [https://forums.netiq.com/showthread.php?t=47535](https://forums.netiq.com/showthread.php?t=47535) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [April 16, 2013, 5:06pm UTC](https://forums.suse.com/t/sr-10823227614/23841/3 "2013-04-16T17:06:02Z")
Hello, I have made the Manager of that team aware of your concerns. I am certain you will be hearing right away. Thanks for using our products!! Mike R Director Support imranliaquat;2257788 Wrote:[color=blue] > SR#10823227614 > Opened: 03/29/2013 01:11:26 > > escalated on 10th but no one from BL has taken the ownership and > contacted us. > > ## – imranliaquat > > imranliaquat’s Profile: > [https://forums.netiq.com/member.php?userid=2539](https://forums.netiq.com/member.php?userid=2539) > View this thread: [https://forums.netiq.com/showthread.php?t=47535](https://forums.netiq.com/showthread.php?t=47535)[/color] ## – mradford mradford’s Profile: [http://forums.novell.com/member.php?userid=44589](http://forums.novell.com/member.php?userid=44589) View this thread: [http://forums.novell.com/showthread.php?t=465736](http://forums.novell.com/showthread.php?t=465736) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [April 30, 2013, 11:34pm UTC](https://forums.suse.com/t/sr-10823227614/23841/4 "2013-04-30T23:34:02Z")
yup a Backline Engineer contacted me the same day i.e 16th April, and spend that whole week in analyzing/investigating the logs already provided. then he started working with us from 22nd April till 25th April and during this period he once took a remote session with a developer too. Now from 26th April(Friday) I haven’t heard him yet. ## – imranliaquat imranliaquat’s Profile: [https://forums.netiq.com/member.php?userid=2539](https://forums.netiq.com/member.php?userid=2539) View this thread: [https://forums.netiq.com/showthread.php?t=47535](https://forums.netiq.com/showthread.php?t=47535) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [May 4, 2013, 9:44am UTC](https://forums.suse.com/t/sr-10823227614/23841/5 "2013-05-04T09:44:02Z")
imranliaquat;229152 Wrote:[color=blue] > yup a Backline Engineer contacted me the same day i.e 16th April, and > spend that whole week in analyzing/investigating the logs already > provided. then he started working with us from > 22nd April till 25th April and during this period he once took a remote > session with a developer too. Now from 26th April(Friday) I haven’t > heard him yet.[/color] from 01 May support is active again. 😉 ## – imranliaquat imranliaquat’s Profile: [https://forums.netiq.com/member.php?userid=2539](https://forums.netiq.com/member.php?userid=2539) View this thread: [https://forums.netiq.com/showthread.php?t=47535](https://forums.netiq.com/showthread.php?t=47535) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [May 8, 2013, 5:06pm UTC](https://forums.suse.com/t/sr-10823227614/23841/6 "2013-05-08T17:06:03Z")
I will intervene again. Mike imranliaquat;2261938 Wrote:[color=blue] > imranliaquat;229152 Wrote:[color=green] > > > yup a Backline Engineer contacted me the same day i.e 16th April,[/color] > > and[color=green] > > spend that whole week in analyzing/investigating the logs already > > provided. then he started working with us from > > 22nd April till 25th April and during this period he once took a[/color] > > remote[color=green] > > session with a developer too. Now from 26th April(Friday) I haven’t > > heard him yet.[/color] > > from 01 May support is active again. 😉 > > ## – imranliaquat > > imranliaquat’s Profile: > [https://forums.netiq.com/member.php?userid=2539](https://forums.netiq.com/member.php?userid=2539) > View this thread: [https://forums.netiq.com/showthread.php?t=47535](https://forums.netiq.com/showthread.php?t=47535)[/color] ## – mradford mradford’s Profile: [http://forums.novell.com/member.php?userid=44589](http://forums.novell.com/member.php?userid=44589) View this thread: [http://forums.novell.com/showthread.php?t=465736](http://forums.novell.com/showthread.php?t=465736)