# SR#10840184931 **URL:** \ **Category:** Talk to a SUSE Technical Services Manager\ **Created:** [October 9, 2013, 12:26pm UTC](https://forums.suse.com/t/sr-10840184931/24595 "2013-10-09T12:26:03Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![System1](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@System1](https://forums.suse.com/u/System1)\ **Post date:** [October 9, 2013, 12:26pm UTC](https://forums.suse.com/t/sr-10840184931/24595/1 "2013-10-09T12:26:03Z")
Hi, I have tried to get in touch with my support engineer 4 or 5 times the last 3 weeks. Hi is alway unavailable, he’s promise to get back almost never does and worst of all for us is that the issu with upgrading a cluster node to OES11 doesn’t happen. The last contact I hade with him was a e-mail message September 18 where he was apologising not getting back to me and promising he would, didn’t happen! If he cant help me with the issue, why not sending it to somebody else? I need to help my customer fixe this issu. /Lenart ## – lelle lelle’s Profile: [https://forums.novell.com/member.php?userid=1678](https://forums.novell.com/member.php?userid=1678) View this thread: [https://forums.novell.com/showthread.php?t=471066](https://forums.novell.com/showthread.php?t=471066) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [October 9, 2013, 5:56pm UTC](https://forums.suse.com/t/sr-10840184931/24595/2 "2013-10-09T17:56:03Z")
lelle;2287161 Wrote:[color=blue] > Hi, > > I have tried to get in touch with my support engineer 4 or 5 times the > last 3 weeks. Hi is alway unavailable, he’s promise to get back almost > never does and worst of all for us is that the issu with upgrading a > cluster node to OES11 doesn’t happen. > The last contact I hade with him was a e-mail message September 18 where > he was apologising not getting back to me and promising he would, didn’t > happen! > If he cant help me with the issue, why not sending it to somebody else? > I need to help my customer fixe this issu. > > /Lenart[/color] Thanks for letting me know about this. We will get this taken care of, ASAP. You should get someone on it today. Mike Radford Director Support ## – mradford mradford’s Profile: [https://forums.novell.com/member.php?userid=44589](https://forums.novell.com/member.php?userid=44589) View this thread: [https://forums.novell.com/showthread.php?t=471066](https://forums.novell.com/showthread.php?t=471066) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [October 9, 2013, 6:26pm UTC](https://forums.suse.com/t/sr-10840184931/24595/3 "2013-10-09T18:26:03Z")
Hi Lenart, I am the director of support for EMEA and I am sorry you suffered such an experience. I have asked my manager Robert Simai to speak with the TS Engineer and ensure the communication channel is re-established with you immediately. Sorry you had to raise this in the forums and i will send you a personal note Regards, Cathal lelle;2287161 Wrote:[color=blue] > Hi, > > I have tried to get in touch with my support engineer 4 or 5 times the > last 3 weeks. Hi is alway unavailable, he’s promise to get back almost > never does and worst of all for us is that the issu with upgrading a > cluster node to OES11 doesn’t happen. > The last contact I hade with him was a e-mail message September 18 where > he was apologising not getting back to me and promising he would, didn’t > happen! > If he cant help me with the issue, why not sending it to somebody else? > I need to help my customer fixe this issu. > > /Lenart[/color] ## – ck150673 ck150673’s Profile: [https://forums.novell.com/member.php?userid=120395](https://forums.novell.com/member.php?userid=120395) View this thread: [https://forums.novell.com/showthread.php?t=471066](https://forums.novell.com/showthread.php?t=471066)