# SR # 10915007191

**URL:** <https://forums.suse.com/t/sr-10915007191/26130>\
**Category:** Talk to a SUSE Technical Services Manager\
**Created:** [September 25, 2014, 3:24pm UTC](https://forums.suse.com/t/sr-10915007191/26130 "2014-09-25T15:24:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sharfuddin](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@sharfuddin](https://forums.suse.com/u/sharfuddin)\
**Post date:** [September 25, 2014, 3:24pm UTC](https://forums.suse.com/t/sr-10915007191/26130/1 "2014-09-25T15:24:12Z")

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I opened SR # 10915007191 on Friday 19th September, Engineer took the remote via Bomgar same day and spent 3 hours. Then again he took the remote on Monday 22nd September and spent couple of hours without luck. Then I didn’t heard anything from Support.

We are still awaiting for the resolution.

Please look into this issue

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [September 26, 2014, 5:26pm UTC](https://forums.suse.com/t/sr-10915007191/26130/2 "2014-09-26T17:26:01Z")

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I am looking into this issue for you.  
Thank you for letting us know.

Mike

sharfuddin;2334511 Wrote:[color=blue]

> I opened SR # 10915007191 on Friday 19th September, Engineer took the  
> remote via Bomgar same day and spent 3 hours. Then again he took the  
> remote on Monday 22nd September and spent couple of hours without luck.  
> Then I didn’t heard anything from Support.
> 
> We are still awaiting for the resolution.
> 
> Please look into this issue
> 
> ## – sharfuddin
> 
> sharfuddin’s Profile: [http://forums.suse.com/member.php?userid=693](http://forums.suse.com/member.php?userid=693)  
> View this thread: [http://forums.suse.com/showthread.php?t=5348](http://forums.suse.com/showthread.php?t=5348)[/color]

## – mradford

mradford’s Profile: [https://forums.novell.com/member.php?userid=44589](https://forums.novell.com/member.php?userid=44589)  
View this thread: [https://forums.novell.com/showthread.php?t=479521](https://forums.novell.com/showthread.php?t=479521)