# SR#10991592991

**URL:** <https://forums.suse.com/t/sr-10991592991/28161>\
**Category:** Talk to a SUSE Technical Services Manager\
**Created:** [May 12, 2016, 5:02pm UTC](https://forums.suse.com/t/sr-10991592991/28161 "2016-05-12T17:02:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![System1](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@System1](https://forums.suse.com/u/System1)\
**Post date:** [May 12, 2016, 5:02pm UTC](https://forums.suse.com/t/sr-10991592991/28161/1 "2016-05-12T17:02:54Z")

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Hi,  
please can someone have a look on the SR#10991592991 ? It’s open since  
February and I have got no response since End of March. I think I was  
patient enough 😉

Kind regards

Ullrich

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**Author:** ![kgroneman](https://avatars.discourse-cdn.com/v4/letter/k/f1d935/32.png) [@kgroneman](https://forums.suse.com/u/kgroneman)\
**Post date:** [May 12, 2016, 10:24pm UTC](https://forums.suse.com/t/sr-10991592991/28161/2 "2016-05-12T22:24:22Z")

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Hi Ulrich,

Yes, you HAVE been very patient.

The support engineer has been working on it, but has forgotten to give  
you updates. You should have heard from him by now. Our apologies  
for the lack of communication on this one. Thanks for letting us know.

–  
Kim - 5/12/2016 1:22:11 PM

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [May 13, 2016, 9:11am UTC](https://forums.suse.com/t/sr-10991592991/28161/3 "2016-05-13T09:11:35Z")

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Hi Kim,

thanks for helping. The engineer wrote me an email yesterday evening.

Ullrich

Am 12.05.2016 um 21:24 schrieb kgroneman:[color=blue]

> Hi Ulrich,
> 
> Yes, you HAVE been very patient.
> 
> The support engineer has been working on it, but has forgotten to give  
> you updates. You should have heard from him by now. Our apologies  
> for the lack of communication on this one. Thanks for letting us know.  
> [/color]