# SR#10995379291
**URL:** https://forums.suse.com/t/sr-10995379291/31956
**Category:** Talk to a SUSE Technical Services Manager
**Created:** [January 27, 2018, 4:28pm UTC](https://forums.suse.com/t/sr-10995379291/31956 "2018-01-27T16:28:22Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@System1](https://forums.suse.com/u/System1)
#### Post date: [January 27, 2018, 4:28pm UTC](https://forums.suse.com/t/sr-10995379291/31956/1 "2018-01-27T16:28:22Z")
Hi,
I am still waiting for any response on this SR. My last contact to you
is four months ago. Meanwhile it looks like the SR is close, even there
is no solution.
Please can someone have a look in that?
Tia
Ullrich
---
### Author:  [@system](https://forums.suse.com/u/system)
#### Post date: [January 30, 2018, 10:56am UTC](https://forums.suse.com/t/sr-10995379291/31956/2 "2018-01-30T10:56:01Z")
Ullrich
Your SR is linked to a defect which depends on a third party provider.
Whenever the defect is updated, you will get automatically notified.
Once an SR is closed, there won’t be regular updates.
The only update is when the defect is resolved.
Unfortunately, the third party provider has not responded for sometime.
Regards
Tarik
## – tbaki
tbaki’s Profile: [https://forums.novell.com/member.php?userid=13755](https://forums.novell.com/member.php?userid=13755)
View this thread: [https://forums.novell.com/showthread.php?t=506850](https://forums.novell.com/showthread.php?t=506850)
---
### Author:  [@system](https://forums.suse.com/u/system)
#### Post date: [January 30, 2018, 6:35pm UTC](https://forums.suse.com/t/sr-10995379291/31956/3 "2018-01-30T18:35:44Z")
Hi Tarik,
thanks for your reply. Please, can someone kick the third-party-provider
to at least give a status?
Regards
Ullrich
tbaki schrieb:[color=blue]
> Ullrich
>
> Your SR is linked to a defect which depends on a third party provider.
> Whenever the defect is updated, you will get automatically notified.
>
> Once an SR is closed, there won’t be regular updates.
> The only update is when the defect is resolved.
>
> Unfortunately, the third party provider has not responded for sometime.
>
> Regards
> Tarik
>
> [/color]
---
### Author:  [@system](https://forums.suse.com/u/system)
#### Post date: [January 30, 2018, 6:56pm UTC](https://forums.suse.com/t/sr-10995379291/31956/4 "2018-01-30T18:56:02Z")
Hi Ullrich,
We are doing just that.
The developer will further escalate with the third party.
The fact that they are very large is a serious contributing factor to
this delay.
Thanks for your patience.
Tarik
## – tbaki
tbaki’s Profile: [https://forums.novell.com/member.php?userid=13755](https://forums.novell.com/member.php?userid=13755)
View this thread: [https://forums.novell.com/showthread.php?t=506850](https://forums.novell.com/showthread.php?t=506850)