# SR 10995946991

**URL:** <https://forums.suse.com/t/sr-10995946991/28162>\
**Category:** Talk to a SUSE Technical Services Manager\
**Created:** [May 12, 2016, 10:47pm UTC](https://forums.suse.com/t/sr-10995946991/28162 "2016-05-12T22:47:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ketter](https://avatars.discourse-cdn.com/v4/letter/k/2bfe46/32.png) [@ketter](https://forums.suse.com/u/ketter)\
**Post date:** [May 12, 2016, 10:47pm UTC](https://forums.suse.com/t/sr-10995946991/28162/1 "2016-05-12T22:47:29Z")

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I opened SR 10995946991 on March 8th. Had a little activity for about  
a week, then nothing until one email yesterday. I replied to the  
email yesterday, but nothing more has happened. Can someone bump this  
along? Its getting to be an issue here.  
Thanks,  
Ken

* * *

Create and vote for enhancements!  
[https://www.novell.com/products/enhancement-request.html](https://www.novell.com/products/enhancement-request.html)

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**Author:** ![kgroneman](https://avatars.discourse-cdn.com/v4/letter/k/f1d935/32.png) [@kgroneman](https://forums.suse.com/u/kgroneman)\
**Post date:** [May 13, 2016, 12:06am UTC](https://forums.suse.com/t/sr-10995946991/28162/2 "2016-05-13T00:06:23Z")

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Hey KeN Etter:  
[color=blue]

> 10995946991[/color]

I see the support engineer suggested a hot patch yesterday and it  
appears you already have it. I’ve pinged him to see if he has any  
other ideas, or to have it escalated as you asked in your most recent  
email on the request. Sorry you’re having problems with it.

–  
Kim - 5/12/2016 3:04:46 PM

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<div class="post-metadata">

**Author:** ![ketter](https://avatars.discourse-cdn.com/v4/letter/k/2bfe46/32.png) [@ketter](https://forums.suse.com/u/ketter)\
**Post date:** [May 13, 2016, 4:14pm UTC](https://forums.suse.com/t/sr-10995946991/28162/3 "2016-05-13T16:14:05Z")

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On Thu, 12 May 2016 21:06:23 GMT, “kgroneman”  
[kim.groneman@microfocus.com](mailto:kim.groneman@microfocus.com) wrote:  
[color=blue]

> Hey KeN Etter:  
> [color=green]
> 
> > 10995946991[/color]
> 
> I see the support engineer suggested a hot patch yesterday and it  
> appears you already have it. I’ve pinged him to see if he has any  
> other ideas, or to have it escalated as you asked in your most recent  
> email on the request. Sorry you’re having problems with it.[/color]

Thanks Kim!

* * *

Create and vote for enhancements!  
[https://www.novell.com/products/enhancement-request.html](https://www.novell.com/products/enhancement-request.html)