# SR quote **URL:** \ **Category:** Talk to a SUSE Technical Services Manager\ **Created:** [April 19, 2012, 9:29pm UTC](https://forums.suse.com/t/sr-quote/22528 "2012-04-19T21:29:36Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![System1](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@System1](https://forums.suse.com/u/System1)\ **Post date:** [April 19, 2012, 9:29pm UTC](https://forums.suse.com/t/sr-quote/22528/1 "2012-04-19T21:29:36Z")
Hi, We just received a support quote to be able to do SR. I have a quote for 5 SR pack for XXX$ from May 1st 2012 to April 30 2013. Are those plan only available for a year ? If I only do 2-3 SR a year, do I lost all other SR possible requests ? Thanks. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [April 20, 2012, 5:56am UTC](https://forums.suse.com/t/sr-quote/22528/2 "2012-04-20T05:56:02Z")
I’ll let Novell give you the official reply, but yes, -its a use it or lose it plan-. We purchase a 5 SR pack annually, and generally we use all of them. Now granted, that last month we might open an SR on some less important issues to burn up any remaining ones. To be honest I have support contracts with other vendors that cost far more that I use far less. – Bob ## – Bob Mahar – Novell Knowledge Partner Do you do what you do at a .EDU? [http://novell.com/ttp](http://novell.com/ttp) “Programming is like teaching a jellyfish to build a house.” More Bob: ‘Twitter’ ([http://twitter.com/BobMahar](http://twitter.com/BobMahar)) ‘Blog’ ([http://blog.trafficshaper.com](http://blog.trafficshaper.com)) ‘Vimeo’ ([http://vimeo.com/boborama](http://vimeo.com/boborama)) ← Click And Be Amazed! Bob-O-Rama’s Profile: [http://forums.novell.com/member.php?userid=5269](http://forums.novell.com/member.php?userid=5269) View this thread: [http://forums.novell.com/showthread.php?t=454848](http://forums.novell.com/showthread.php?t=454848) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [April 20, 2012, 6:36am UTC](https://forums.suse.com/t/sr-quote/22528/3 "2012-04-20T06:36:01Z")
Hi, This is correct. The Academic SR pack expires after 1 year. All of our Support programs are annual programs. Best Regards, Todd Todd Abney Technical Support Director ## – tabney tabney’s Profile: [http://forums.novell.com/member.php?userid=42969](http://forums.novell.com/member.php?userid=42969) View this thread: [http://forums.novell.com/showthread.php?t=454848](http://forums.novell.com/showthread.php?t=454848) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [April 20, 2012, 3:13pm UTC](https://forums.suse.com/t/sr-quote/22528/4 "2012-04-20T15:13:06Z")
Todd, The quote specify Premium plan. Is there Standard or any other plan or “pay it when you use it” plan ? Thanks. “tabney” a écrit dans le message de groupe de discussion : [tabney.5bawdz@no-mx.forums.novell.com](mailto:tabney.5bawdz@no-mx.forums.novell.com)… Hi, This is correct. The Academic SR pack expires after 1 year. All of our Support programs are annual programs. Best Regards, Todd Todd Abney Technical Support Director ## – tabney tabney’s Profile: [http://forums.novell.com/member.php?userid=42969](http://forums.novell.com/member.php?userid=42969) View this thread: [http://forums.novell.com/showthread.php?t=454848](http://forums.novell.com/showthread.php?t=454848) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [April 23, 2012, 6:06pm UTC](https://forums.suse.com/t/sr-quote/22528/5 "2012-04-23T18:06:01Z")
Hi, We only offer multi-incident plans. We used to offer single incident options many years back, but discontinued them when we went to our Premium level incident focus. There might be some Partners who could offer you single incidents. Regards, Todd Todd Abney Technical Support Director ## – tabney tabney’s Profile: [http://forums.novell.com/member.php?userid=42969](http://forums.novell.com/member.php?userid=42969) View this thread: [http://forums.novell.com/showthread.php?t=454848](http://forums.novell.com/showthread.php?t=454848) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [April 23, 2012, 9:35pm UTC](https://forums.suse.com/t/sr-quote/22528/6 "2012-04-23T21:35:00Z")
tabney wrote: [color=blue] > There might be some Partners who could > offer you single incidents.[/color] The support site has a good FAQ. Perhaps this helps? Can I buy support one service request at a time? [http://support.novell.com/additional/faq.html#a7](http://support.novell.com/additional/faq.html#a7) – Kevin Boyle - Knowledge Partner If you find this post helpful and are using the web interface, show your appreciation and click on the star below…