# Subscription Issue **URL:** \ **Category:** SUSE Linux Enterprise Server\ **Created:** [July 27, 2021, 10:32am UTC](https://forums.suse.com/t/subscription-issue/35692 "2021-07-27T10:32:51Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![ANKIT](https://avatars.discourse-cdn.com/v4/letter/a/cab0a1/32.png) [@ANKIT](https://forums.suse.com/u/ANKIT)\ **Post date:** [July 27, 2021, 10:32am UTC](https://forums.suse.com/t/subscription-issue/35692/1 "2021-07-27T10:32:51Z")
Dear Suse Team, As discussed with you telephonically, we are facing an issue to log in suse account on suse web portal because we forged a password and we don’t have access to the registered id Which is it@dnvoverseas.co.in. (Domain surrendered) Now we have created a new account (it2@synokempharma) and try to registered suse product activation but it showed already subscribed and registered for 2 physical / 0 virtual. Now we have to need re-register the product on the new account [it2@synokempharma.com](mailto:it2@synokempharma.com) or should we change the email id in the old account. For your reference please find the attached conversation email history and supportive documents. ---
**Author:** ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)\ **Post date:** [July 28, 2021, 12:29am UTC](https://forums.suse.com/t/subscription-issue/35692/2 "2021-07-28T00:29:20Z")
@“ANKIT” Hi and welcome to the Forum 😄 If the product is on the new account, you should just be able to de-register the the system and re-register with the new email. As an aside, I would suggest heading over to the new Community to ask about this, only a few more days before these Forums will be read only… [https://forums.suse.com/discussion/15459/announcing-sunset-of-suse-forums-on-august-31-2021](https://forums.suse.com/discussion/15459/announcing-sunset-of-suse-forums-on-august-31-2021) If you don’t get any other replies in a day or so from other forum users, would suggest you head over to the new Community and ask there? Suggest [https://community.suse.com/topics/3776090](https://community.suse.com/topics/3776090)