# SUMA don't send email **URL:** \ **Category:** SUSE Multi Linux Manager\ **Created:** [May 19, 2017, 7:07pm UTC](https://forums.suse.com/t/suma-dont-send-email/29818 "2017-05-19T19:07:08Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![itammsistemi](https://avatars.discourse-cdn.com/v4/letter/i/50afbb/32.png) [@itammsistemi](https://forums.suse.com/u/itammsistemi)\ **Post date:** [May 19, 2017, 7:07pm UTC](https://forums.suse.com/t/suma-dont-send-email/29818/1 "2017-05-19T19:07:08Z")
Hello, My Suse manager does not send any emails to our address. We have already enabled the relay host in the posfix configuration From webgui we set an internal email address to the network and enabled notification of preference updates. The postfix configuration is correct. The system successfully sends emails Did anyone have the same problem? Suse support did not help me Thank you ---
**Author:** ![ab1](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@ab1](https://forums.suse.com/u/ab1)\ **Post date:** [May 19, 2017, 7:41pm UTC](https://forums.suse.com/t/suma-dont-send-email/29818/2 "2017-05-19T19:41:32Z")
I’m not sure off the top of my head, but which version and patch are you using? Do you see any attempts to connect to something via SMTP when it should send an e-mail, or even DNS requests to find the mail (MX) records for the target domain when that happens? I’d probably start with a LAN/wire trace to see what is or is not happening at the time the e-mail should be sent, using tcpdump: ```auto sudo /usr/sbin/tcpdump -n -s 0 -i any -v -w /tmp/mail.cap not port 22 ``` – Good luck. If you find this post helpful and are logged into the web interface, show your appreciation and click on the star below. If you want to send me a private message, please let me know in the forum as I do not use the web interface often. ---
**Author:** ![itammsistemi](https://avatars.discourse-cdn.com/v4/letter/i/50afbb/32.png) [@itammsistemi](https://forums.suse.com/u/itammsistemi)\ **Post date:** [May 19, 2017, 9:47pm UTC](https://forums.suse.com/t/suma-dont-send-email/29818/3 "2017-05-19T21:47:31Z")
Hi, I’m using a SLES12 SP2 with SUMA 3 Unfortunately I do not find any special error messages in logs (system log, postfix log and taskomatic log) Postfix logs do not find send attempts (if I try by mail command it works). The problem is that it all seems to work properly but I do not understand where it hangs. Unfortunately, as the Suse has said, emails can only be sent by SUMA automatically so I can not make test submissions from it. In fact there is the ability to enable email sending even when the taskomatic is restarted. Well, I’ve tried it many times but nothing happens. I’ll try with a tcpdump to see if I can find something. Thank you ---
**Author:** ![kwk](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/kwk/32/11997_2.png) [@kwk](https://forums.suse.com/u/kwk)\ **Post date:** [May 22, 2017, 1:09pm UTC](https://forums.suse.com/t/suma-dont-send-email/29818/4 "2017-05-22T13:09:46Z")
Does sending mail work at all in the first place? Try something like echo “Blubb” | mail -s “Test” [account@domain.org](mailto:account@domain.org) If this does not work, the mail system is not set up correctly. Please check the respective logs in such a case. ---
**Author:** ![itammsistemi](https://avatars.discourse-cdn.com/v4/letter/i/50afbb/32.png) [@itammsistemi](https://forums.suse.com/u/itammsistemi)\ **Post date:** [May 22, 2017, 1:22pm UTC](https://forums.suse.com/t/suma-dont-send-email/29818/5 "2017-05-22T13:22:18Z")
Our SLES 12 server is configured correctly to send emails. Emails sent to our internal addresses arrive without any problems We do not find any problems with postfix logs ---
**Author:** ![itammsistemi](https://avatars.discourse-cdn.com/v4/letter/i/50afbb/32.png) [@itammsistemi](https://forums.suse.com/u/itammsistemi)\ **Post date:** [May 24, 2017, 5:08pm UTC](https://forums.suse.com/t/suma-dont-send-email/29818/6 "2017-05-24T17:08:56Z")
We entered the “java.smtp\_server = server ip” entry in the /etc/rhn/rhn.conf file This solves our problem ---
**Author:** ![ab1](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@ab1](https://forums.suse.com/u/ab1)\ **Post date:** [May 24, 2017, 5:40pm UTC](https://forums.suse.com/t/suma-dont-send-email/29818/7 "2017-05-24T17:40:41Z")
It’s great to hear your results; thank-you for sharing as they will likely help others in the future. – Good luck. If you find this post helpful and are logged into the web interface, show your appreciation and click on the star below. If you want to send me a private message, please let me know in the forum as I do not use the web interface often.