# Support work-flow ?

**URL:** <https://forums.suse.com/t/support-work-flow/29651>\
**Category:** Talk to a SUSE Technical Services Manager\
**Created:** [April 8, 2017, 11:06am UTC](https://forums.suse.com/t/support-work-flow/29651 "2017-04-08T11:06:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sara0610](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@sara0610](https://forums.suse.com/u/sara0610)\
**Post date:** [April 8, 2017, 11:06am UTC](https://forums.suse.com/t/support-work-flow/29651/1 "2017-04-08T11:06:08Z")

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hi sir,  
just confirm with you.  
my customer migrated the OS from RedHat to Suse , but have something wrong message by our environment of hp server .  
we want to log a call with you and need your help to resolve our question , what do i need to do?  
please help , thanks.  
Sara

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [April 10, 2017, 12:26am UTC](https://forums.suse.com/t/support-work-flow/29651/2 "2017-04-10T00:26:01Z")

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Hello Sara,

Thanks you for contacting Customer Care.  
In order to receive the support you need, please log a service request  
on behalf of your customer.  
You can do this by using the customer’s SCC (SUSE Customer Center);  
[https://scc.suse.com/login](https://scc.suse.com/login)

Please use the customer’s credentials to log in and create a ticket.  
Support will then assist you.

Regards  
Tarik

## – tbaki

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