# SUSE - SR#101215370201

**URL:** <https://forums.suse.com/t/suse-sr-101215370201/33553>\
**Category:** Talk to a SUSE Technical Services Manager\
**Created:** [February 18, 2019, 2:11pm UTC](https://forums.suse.com/t/suse-sr-101215370201/33553 "2019-02-18T14:11:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ThalLimited](https://avatars.discourse-cdn.com/v4/letter/t/aca169/32.png) [@ThalLimited](https://forums.suse.com/u/ThalLimited)\
**Post date:** [February 18, 2019, 2:11pm UTC](https://forums.suse.com/t/suse-sr-101215370201/33553/1 "2019-02-18T14:11:41Z")

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every possible detail and commands output were provided till 12th Feb.

On 14th Feb we got the first diagnostics from Support, which we disagreed and shared the appropriate reason for not accepting their findings the same day(within 4 hours). Since 14th Feb, despite several reminders(via email and Bomgar chat) we didn’t get any diagnostics shared by Support yet.

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**Author:** ![ThalLimited](https://avatars.discourse-cdn.com/v4/letter/t/aca169/32.png) [@ThalLimited](https://forums.suse.com/u/ThalLimited)\
**Post date:** [February 19, 2019, 7:09pm UTC](https://forums.suse.com/t/suse-sr-101215370201/33553/2 "2019-02-19T19:09:10Z")

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Another day passed without getting the diagnostics. ☹ :mad:

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [February 20, 2019, 3:54am UTC](https://forums.suse.com/t/suse-sr-101215370201/33553/3 "2019-02-20T03:54:02Z")

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Please connect to SCC and ask to speak to the team coordinator or the  
manager.

Regards  
Tarik

## – tbaki

tbaki’s Profile: [https://forums.novell.com/member.php?userid=13755](https://forums.novell.com/member.php?userid=13755)  
View this thread: [https://forums.novell.com/showthread.php?t=511328](https://forums.novell.com/showthread.php?t=511328)

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**Author:** ![mkrapp](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/mkrapp/32/12009_2.png) [@mkrapp](https://forums.suse.com/u/mkrapp)\
**Post date:** [February 20, 2019, 1:27pm UTC](https://forums.suse.com/t/suse-sr-101215370201/33553/4 "2019-02-20T13:27:22Z")

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> [@ThalLimited;56778](#):
>
> Another day passed without getting the diagnostics. ☹ :mad:

As Tarik already suggested, this is the wrong place to ask for assistance.

Please see: [https://www.suse.com/support/handbook/](https://www.suse.com/support/handbook/) how to escalate a case.