# SUSE support case closure status

**URL:** https://forums.suse.com/t/suse-support-case-closure-status/35677
**Category:** General Discussion
**Created:** [July 16, 2021, 2:43pm UTC](https://forums.suse.com/t/suse-support-case-closure-status/35677 "2021-07-16T14:43:31Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![kees](https://avatars.discourse-cdn.com/v4/letter/k/7bcc69/32.png) [@kees](https://forums.suse.com/u/kees)
#### Post date: [July 16, 2021, 2:43pm UTC](https://forums.suse.com/t/suse-support-case-closure-status/35677/1 "2021-07-16T14:43:31Z")

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I recently opened a support case which for which i received reply:  
Please note, SUSE Technical Support is a Break and Fix team, so we will not be able to help you with this query.  
some links to docs and where to apply for consulting services were added.  
The call was closed:  
Case Closed Status:Solution Provided  
I’m still wondering what the solution was …

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### Author: ![andreasnielsen87](https://avatars.discourse-cdn.com/v4/letter/a/aca169/32.png) [@andreasnielsen87](https://forums.suse.com/u/andreasnielsen87)
#### Post date: [January 7, 2022, 10:13am UTC](https://forums.suse.com/t/suse-support-case-closure-status/35677/2 "2022-01-07T10:13:15Z")

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Haven’t they responded yet?

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### Author: ![vmoutoussamy](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/vmoutoussamy/32/8472_2.png) [@vmoutoussamy](https://forums.suse.com/u/vmoutoussamy)
#### Post date: [January 12, 2022, 8:38am UTC](https://forums.suse.com/t/suse-support-case-closure-status/35677/3 "2022-01-12T08:38:26Z")

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What was your request?