# SuSE11 SP2 patching issue. **URL:** \ **Category:** SLES Configure-Administer\ **Created:** [June 8, 2016, 7:44pm UTC](https://forums.suse.com/t/suse11-sp2-patching-issue/28256 "2016-06-08T19:44:50Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![lnxbum](https://avatars.discourse-cdn.com/v4/letter/l/dfb087/32.png) [@lnxbum](https://forums.suse.com/u/lnxbum)\ **Post date:** [June 8, 2016, 7:44pm UTC](https://forums.suse.com/t/suse11-sp2-patching-issue/28256/1 "2016-06-08T19:44:50Z")
Hi, Today we were doing an SuSE11 SP2 patching and got the below error: If you have faced this issue before; please suggest or point us in the right direction. \*\*\*\*\* Error \*\*\*\*\* Problem retrieving the repository index file for service ‘spacewalk’: [|] Traceback (most recent call last): File “/usr/lib/zypp/plugins/services/spacewalk”, line 41, in from up2date\_client.rhncli import utf8\_encode ImportError: cannot import name utf8\_encode Please install package spacewalk-backend-libs. Skipping service ‘spacewalk’ because of the above error. \*\*\*\*\* end \*\*\*\*\* \*\*\*\* excerpt of the things done.. that lead to the error \*\*\*\*\* wtsy4dj3:/boot/grub # zypper lr # | Alias | Name | Enabled | Refresh —±-----------------------------------------------±--------------------------------------±--------±------- 1 | SLES-for-SAP-Applications 11.2.2-1.5 | SLES-for-SAP-Applications 11.2.2-1.5 | Yes | No 2 | spacewalk:sle11-webyast-sp2-pool-x86\_64 | SLE11-WebYaST-SP2-Pool for x86\_64 | Yes | Yes 3 | spacewalk:sle11-webyast-sp2-updates-x86\_64 | SLE11-WebYaST-SP2-Updates for x86\_64 | Yes | Yes 4 | spacewalk:sles11-extras-x86\_64 | SLES11-Extras for x86\_64 | Yes | Yes 5 | spacewalk:sles11-sp1-pool-x86\_64 | SLES11-SP1-Pool for x86\_64 | Yes | Yes 6 | spacewalk:sles11-sp1-updates-x86\_64 | SLES11-SP1-Updates for x86\_64 | Yes | Yes 7 | spacewalk:sles11-sp2-core-x86\_64 | SLES11-SP2-Core for x86\_64 | Yes | Yes 8 | spacewalk:sles11-sp2-extension-store-x86\_64 | SLES11-SP2-Extension-Store for x86\_64 | Yes | Yes 9 | spacewalk:sles11-sp2-suse-manager-tools-x86\_64 | SLES11-SP2-SUSE-Manager-Tools x86\_64 | Yes | Yes 10 | spacewalk:sles11-sp2-updates-x86\_64 | SLES11-SP2-Updates for x86\_64 | Yes | Yes 11 | spacewalk:vmwaredotcom\_sles11\_sp2\_tools\_repo | vmwaredotcom\_sles11\_sp2\_tools\_repo | Yes | Yes 12 | susemanager-client-setup | susemanager-client-setup | Yes | Yes wtsy4dj3:/boot/grub # zypper update -t patch Refreshing service ‘spacewalk’. Failed to mount cd:///?devices=/dev/sr0 on /var/adm/mount/AP\_0x00000001: Mounting media failed (mount: no medium found on /dev/sr0) Please insert medium #1 and type ‘y’ to continue or ‘n’ to cancel the operation. [yes/no] (no): n Error building the cache: [|] Valid metadata not found at specified URL(s) Warning: Disabling repository ‘SLES-for-SAP-Applications 11.2.2-1.5’ because of the above error. Loading repository data… Reading installed packages… Resolving package dependencies… The following NEW patches are going to be installed: slesctsp2-softwaremgmt-201302-7358 slessp1-gnome-packagekit-5773 slessp1-slessp1-gnome-packagekit-5773-channel-x86\_64 slessp2-libzypp-7165 slessp2-libzypp-8231 slessp2-PackageKit-7256 slessp2-slessp2-libzypp-7165-channel-x86\_64 slessp2-slessp2-libzypp-8231-channel-x86\_64 slessp2-slessp2-PackageKit-7256-channel-x86\_64 slessp2-slessp2-softwaremgmt-201203-5957-channel-x86\_64 slessp2-slessp2-softwaremgmt-201205-6408-channel-x86\_64 slessp2-slessp2-softwaremgmt-201210-6967-channel-x86\_64 slessp2-slessp2-softwaremgmt-201302-7358-channel-x86\_64 slessp2-slessp2-softwaremgmt-201306-8047-channel-x86\_64 slessp2-slessp2-softwaremgmt-201312-8703-channel-x86\_64 slessp2-softwaremgmt-201203-5957 slessp2-softwaremgmt-201205-6408 slessp2-softwaremgmt-201210-6967 slessp2-softwaremgmt-201302-7358 slessp2-softwaremgmt-201306-8047 slessp2-softwaremgmt-201312-8703 The following packages are going to be upgraded: gnome-packagekit gnome-packagekit-lang libpackagekit-glib10 libzypp PackageKit PackageKit-lang perl-satsolver python-satsolver satsolver-tools yast2-pkg-bindings yast2-wagon zypper zypper-log zypp-plugin-spacewalk The following packages are not supported by their vendor: libzypp satsolver-tools zypper 14 packages to upgrade. Overall download size: 7.3 MiB. After the operation, 1.1 MiB will be freed. Continue? [y/n/?] (y): y Retrieving package python-satsolver-0.44.5-0.5.68.x86\_64 (1/14), 251.0 KiB (750.0 KiB unpacked) Retrieving: python-satsolver-0.44.5-0.5.68.x86\_64.rpm [starting] Retrieving: python-satsolver-0.44.5-0.5.68.x86\_64.rpm [done] Retrieving package perl-satsolver-0.44.5-0.5.68.x86\_64 (2/14), 303.0 KiB (944.0 KiB unpacked) Retrieving: perl-satsolver-0.44.5-0.5.68.x86\_64.rpm [starting] Retrieving: perl-satsolver-0.44.5-0.5.68.x86\_64.rpm [done] Retrieving package zypper-log-1.6.178-0.5.3.x86\_64 (3/14), 72.0 KiB (6.0 KiB unpacked) Retrieving: zypper-log-1.6.178-0.5.3.x86\_64.rpm [starting] Retrieving: zypper-log-1.6.178-0.5.3.x86\_64.rpm [done] Retrieving package satsolver-tools-0.17.7-0.6.2.1.x86\_64 (4/14), 350.0 KiB (3.2 MiB unpacked) Retrieving: satsolver-tools-0.17.7-0.6.2.1.x86\_64.rpm [starting] Retrieving: satsolver-tools-0.17.7-0.6.2.1.x86\_64.rpm [3% (13.8 KiB/s)] Retrieving: satsolver-tools-0.17.7-0.6.2.1.x86\_64.rpm [done] Retrieving package libzypp-9.16.4-0.5.2.x86\_64 (5/14), 2.1 MiB (7.1 MiB unpacked) Retrieving: libzypp-9.16.4-0.5.2.x86\_64.rpm [starting] Retrieving: libzypp-9.16.4-0.5.2.x86\_64.rpm [done] Retrieving package zypper-1.6.178-0.5.3.x86\_64 (6/14), 976.0 KiB (4.4 MiB unpacked) Retrieving: zypper-1.6.178-0.5.3.x86\_64.rpm [starting] Retrieving: zypper-1.6.178-0.5.3.x86\_64.rpm [done] Retrieving package libpackagekit-glib10-0.3.14-2.27.27.17.x86\_64 (7/14), 70.0 KiB (193.0 KiB unpacked) Retrieving: libpackagekit-glib10-0.3.14-2.27.27.17.x86\_64.rpm [starting] Retrieving: libpackagekit-glib10-0.3.14-2.27.27.17.x86\_64.rpm [done] Retrieving package yast2-pkg-bindings-2.17.58-0.5.1.x86\_64 (8/14), 531.0 KiB (1.9 MiB unpacked) Retrieving: yast2-pkg-bindings-2.17.58-0.5.1.x86\_64.rpm [starting] Retrieving: yast2-pkg-bindings-2.17.58-0.5.1.x86\_64.rpm [done] Retrieving package PackageKit-0.3.14-2.27.27.17.x86\_64 (9/14), 560.0 KiB (2.1 MiB unpacked) Retrieving: PackageKit-0.3.14-2.27.27.17.x86\_64.rpm [starting] Retrieving: PackageKit-0.3.14-2.27.27.17.x86\_64.rpm [done] Retrieving package yast2-wagon-2.17.32.4-0.5.1.noarch (10/14), 64.0 KiB (270.0 KiB unpacked) Retrieving: yast2-wagon-2.17.32.4-0.5.1.noarch.rpm [starting] Retrieving: yast2-wagon-2.17.32.4-0.5.1.noarch.rpm [0%] Retrieving: yast2-wagon-2.17.32.4-0.5.1.noarch.rpm [done] Retrieving package PackageKit-lang-0.3.14-2.27.27.17.x86\_64 (11/14), 113.0 KiB (528.0 KiB unpacked) Retrieving: PackageKit-lang-0.3.14-2.27.27.17.x86\_64.rpm [starting] Retrieving: PackageKit-lang-0.3.14-2.27.27.17.x86\_64.rpm [done] Retrieving package gnome-packagekit-lang-0.3.14-2.86.10.x86\_64 (12/14), 1.2 MiB (7.4 MiB unpacked) Retrieving: gnome-packagekit-lang-0.3.14-2.86.10.x86\_64.rpm [starting] Retrieving: gnome-packagekit-lang-0.3.14-2.86.10.x86\_64.rpm [done] Retrieving package gnome-packagekit-0.3.14-2.86.10.x86\_64 (13/14), 758.0 KiB (3.8 MiB unpacked) Retrieving: gnome-packagekit-0.3.14-2.86.10.x86\_64.rpm [starting] Retrieving: gnome-packagekit-0.3.14-2.86.10.x86\_64.rpm [done] Retrieving package zypp-plugin-spacewalk-0.9.5-0.5.5.x86\_64 (14/14), 23.0 KiB (59.0 KiB unpacked) Retrieving: zypp-plugin-spacewalk-0.9.5-0.5.5.x86\_64.rpm [starting] Retrieving: zypp-plugin-spacewalk-0.9.5-0.5.5.x86\_64.rpm [done] Installing: python-satsolver-0.44.5-0.5.68 [0%] Installing: python-satsolver-0.44.5-0.5.68 [\] Installing: python-satsolver-0.44.5-0.5.68 [done] Installing: perl-satsolver-0.44.5-0.5.68 [0%] Installing: perl-satsolver-0.44.5-0.5.68 [done] Installing: zypper-log-1.6.178-0.5.3 [0%] Installing: zypper-log-1.6.178-0.5.3 [done] Installing: satsolver-tools-0.17.7-0.6.2.1 [0%] Installing: satsolver-tools-0.17.7-0.6.2.1 [done] Installing: libzypp-9.16.4-0.5.2 [0%] Installing: libzypp-9.16.4-0.5.2 [50%] Installing: libzypp-9.16.4-0.5.2 [78%] Installing: libzypp-9.16.4-0.5.2 [95%] Installing: libzypp-9.16.4-0.5.2 [done] Installing: zypper-1.6.178-0.5.3 [0%] Installing: zypper-1.6.178-0.5.3 [50%] Installing: zypper-1.6.178-0.5.3 [done] Additional rpm output: Starting SuSEconfig, the SuSE Configuration Tool… Running module permissions only Reading /etc/sysconfig and updating the system… Executing /sbin/conf.d/SuSEconfig.permissions… Checking permissions and ownerships - using the permissions files /etc/permissions /etc/permissions.easy /etc/permissions.d/mail-server /etc/permissions.d/postfix /etc/permissions.d/sapconf-uuidd /etc/permissions.local setting /usr/sbin/zypp-refresh-wrapper to root:root 4755. (wrong permissions 0755) Finished. Installing: libpackagekit-glib10-0.3.14-2.27.27.17 [0%] Installing: libpackagekit-glib10-0.3.14-2.27.27.17 [done] Installing: yast2-pkg-bindings-2.17.58-0.5.1 [0%] Installing: yast2-pkg-bindings-2.17.58-0.5.1 [done] Installing: PackageKit-0.3.14-2.27.27.17 [0%] Installing: PackageKit-0.3.14-2.27.27.17 [50%] Installing: PackageKit-0.3.14-2.27.27.17 [done] Installing: yast2-wagon-2.17.32.4-0.5.1 [0%] Installing: yast2-wagon-2.17.32.4-0.5.1 [done] Installing: PackageKit-lang-0.3.14-2.27.27.17 [0%] Installing: PackageKit-lang-0.3.14-2.27.27.17 [done] Installing: gnome-packagekit-lang-0.3.14-2.86.10 [0%] Installing: gnome-packagekit-lang-0.3.14-2.86.10 [67%] Installing: gnome-packagekit-lang-0.3.14-2.86.10 [done] Installing: gnome-packagekit-0.3.14-2.86.10 [0%] Installing: gnome-packagekit-0.3.14-2.86.10 [50%] Installing: gnome-packagekit-0.3.14-2.86.10 [done] Installing: zypp-plugin-spacewalk-0.9.5-0.5.5 [0%] Installing: zypp-plugin-spacewalk-0.9.5-0.5.5 [done] Warning: One of installed patches affects the package manager itself. Run this command once more to install any other needed patches. wtsy4dj3:/boot/grub # zypper update -t patch Refreshing service ‘spacewalk’. Removing repository ‘SLE11-WebYaST-SP2-Pool for x86\_64’ [\] Removing repository ‘SLE11-WebYaST-SP2-Pool for x86\_64’ [\] Removing repository ‘SLE11-WebYaST-SP2-Pool for x86\_64’ [|] Removing repository ‘SLE11-WebYaST-SP2-Pool for x86\_64’ [done] Removing repository ‘SLE11-WebYaST-SP2-Updates for x86\_64’ [|] Removing repository ‘SLE11-WebYaST-SP2-Updates for x86\_64’ [/] Removing repository ‘SLE11-WebYaST-SP2-Updates for x86\_64’ [-] Removing repository ‘SLE11-WebYaST-SP2-Updates for x86\_64’ [done] Removing repository ‘SLES11-Extras for x86\_64’ [/] Removing repository ‘SLES11-Extras for x86\_64’ [\] Removing repository ‘SLES11-Extras for x86\_64’ [|] Removing repository ‘SLES11-Extras for x86\_64’ [done] Removing repository ‘SLES11-SP1-Pool for x86\_64’ [-] Removing repository ‘SLES11-SP1-Pool for x86\_64’ [/] Removing repository ‘SLES11-SP1-Pool for x86\_64’ [-] Removing repository ‘SLES11-SP1-Pool for x86\_64’ [done] Removing repository ‘SLES11-SP1-Updates for x86\_64’ [\] Removing repository ‘SLES11-SP1-Updates for x86\_64’ [\] Removing repository ‘SLES11-SP1-Updates for x86\_64’ [|] Removing repository ‘SLES11-SP1-Updates for x86\_64’ [done] Removing repository ‘SLES11-SP2-Core for x86\_64’ [|] Removing repository ‘SLES11-SP2-Core for x86\_64’ [/] Removing repository ‘SLES11-SP2-Core for x86\_64’ [-] Removing repository ‘SLES11-SP2-Core for x86\_64’ [done] Removing repository ‘SLES11-SP2-Extension-Store for x86\_64’ [/] Removing repository ‘SLES11-SP2-Extension-Store for x86\_64’ [\] Removing repository ‘SLES11-SP2-Extension-Store for x86\_64’ [|] Removing repository ‘SLES11-SP2-Extension-Store for x86\_64’ [done] Removing repository ‘SLES11-SP2-SUSE-Manager-Tools x86\_64’ [-] Removing repository ‘SLES11-SP2-SUSE-Manager-Tools x86\_64’ [/] Removing repository ‘SLES11-SP2-SUSE-Manager-Tools x86\_64’ [-] Removing repository ‘SLES11-SP2-SUSE-Manager-Tools x86\_64’ [done] Removing repository ‘SLES11-SP2-Updates for x86\_64’ [\] Removing repository ‘SLES11-SP2-Updates for x86\_64’ [\] Removing repository ‘SLES11-SP2-Updates for x86\_64’ [|] Removing repository ‘SLES11-SP2-Updates for x86\_64’ [done] Removing repository ‘vmwaredotcom\_sles11\_sp2\_tools\_repo’ [|] Removing repository ‘vmwaredotcom\_sles11\_sp2\_tools\_repo’ [/] Removing repository ‘vmwaredotcom\_sles11\_sp2\_tools\_repo’ [-] Removing repository ‘vmwaredotcom\_sles11\_sp2\_tools\_repo’ [done] Problem retrieving the repository index file for service ‘spacewalk’: [|] Traceback (most recent call last): File “/usr/lib/zypp/plugins/services/spacewalk”, line 41, in from up2date\_client.rhncli import utf8\_encode ImportError: cannot import name utf8\_encode Please install package spacewalk-backend-libs. Skipping service ‘spacewalk’ because of the above error. Failed to mount cd:///?devices=/dev/sr0 on /var/adm/mount/AP\_0xTWtkuv: Mounting media failed (mount: no medium found on /dev/sr0) Please insert medium #1 and type ‘y’ to continue or ‘n’ to cancel the operation. [yes/no] (no): n Error building the cache: [|] Valid metadata not found at specified URL(s) Warning: Disabling repository ‘SLES-for-SAP-Applications 11.2.2-1.5’ because of the above error. Loading repository data… Reading installed packages… Resolving package dependencies… Nothing to do. wtsy4dj3:/boot/grub # zypper lr # | Alias | Name | Enabled | Refresh –±-------------------------------------±-------------------------------------±--------±------- 1 | SLES-for-SAP-Applications 11.2.2-1.5 | SLES-for-SAP-Applications 11.2.2-1.5 | Yes | No 2 | susemanager-client-setup | susemanager-client-setup | Yes | Yes wtsy4dj3:/boot/grub # wtsy4dj3:/boot/grub # wtsy4dj3:/boot/grub # wtsy4dj3:/boot/grub # rhnreg\_ks --force --activationkey=1-783e253fbd97c9cef4042db49e96c80e wtsy4dj3:/boot/grub # zypper ref -s Refreshing service ‘spacewalk’. Problem retrieving the repository index file for service ‘spacewalk’: [|] Traceback (most recent call last): File “/usr/lib/zypp/plugins/services/spacewalk”, line 41, in from up2date\_client.rhncli import utf8\_encode ImportError: cannot import name utf8\_encode Please install package spacewalk-backend-libs. Skipping service ‘spacewalk’ because of the above error. All services have been refreshed. Repository ‘susemanager-client-setup’ is up to date. All repositories have been refreshed. Thanks ---
**Author:** ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)\ **Post date:** [June 8, 2016, 9:20pm UTC](https://forums.suse.com/t/suse11-sp2-patching-issue/28256/2 "2016-06-08T21:20:05Z")
Hi So disable the install source repo 1, since your pressing ‘n’ it’s bailing; ```auto zypper mr -d -R 1 ``` No spacewalk repos added means on SuMA the system hasn’t had the repositories checked and updated, you need to check there to ensure it’s added to smm, repos checked/selected. Then try a zypper ref on the target system.