# Touchpad is not working
**URL:** https://forums.suse.com/t/touchpad-is-not-working/30397
**Category:** SLED Hardware
**Created:** [October 1, 2017, 8:12pm UTC](https://forums.suse.com/t/touchpad-is-not-working/30397 "2017-10-01T20:12:34Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@henriquechote](https://forums.suse.com/u/henriquechote)
#### Post date: [October 1, 2017, 8:12pm UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/1 "2017-10-01T20:12:34Z")
Suse didn’t recognize the touchpad Roling. Even in the hardware + mouse+ touchpad option, it doesn’t show any touchad option for touchpad. What should I do? My note is Dell inspiron 7560.
---
### Author:  [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)
#### Post date: [October 1, 2017, 8:42pm UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/2 "2017-10-01T20:42:47Z")
Hi and welcome to the Forum 🙂
So what SLED release is this?
```auto
cat /etc/os-release
```
What is the output from;
```auto
As root user:
hwinfo --mouse
As your user:
xinput list
```
---
### Author:  [@henriquechote](https://forums.suse.com/u/henriquechote)
#### Post date: [October 2, 2017, 3:27am UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/3 "2017-10-02T03:27:58Z")
Thanks ! 🙂
For the command ‘’ cat / etc / os-release ‘’ the result was:
NAME=“SLED”
VERSION=“12-SP3”
VERSION\_ID=“12.3”
PRETTY\_NAME=“SUSE Linux Enterprise Desktop 12 SP3”
ID=“sled”
ANSI\_COLOR=“0;32”
CPE\_NAME=“cpe:/o:suse:sled:12:sp3”
For the command ‘’ hwinfo --mouse ‘’ the result was:
34: PS/2 00.0: 10500 PS/2 Mouse
[Created at input.249]
Unique ID: AH6Q.Y\_f5kDtfqz2
Hardware Class: mouse
Model: “SynPS/2 Synaptics TouchPad”
Vendor: 0x0002
Device: 0x0007 “SynPS/2 Synaptics TouchPad”
Compatible to: int 0x0210 0x0001
Device File: /dev/input/mice (/dev/input/mouse0)
Device Files: /dev/input/mice, /dev/input/mouse0, /dev/input/event0, /dev/input/by-path/platform-i8042-serio-1-event-mouse, /dev/input/by-path/platform-i8042-serio-1-mouse
Device Number: char 13:63 (char 13:32)
Driver Info #0:
Buttons: 1
Wheels: 0
XFree86 Protocol: explorerps/2
GPM Protocol: exps2
Config Status: cfg=new, avail=yes, need=no, active=unknown
36: PS/2 00.0: 10500 PS/2 Mouse
[Created at input.249]
Unique ID: AH6Q.wBgj3B3EeBC
Hardware Class: mouse
Model: “DELL0782:00 06CB:7E92 Touchpad”
Vendor: 0x06cb
Device: 0x7e92 “DELL0782:00 06CB:7E92 Touchpad”
Compatible to: int 0x0210 0x0001
Device File: /dev/input/mice (/dev/input/mouse1)
Device Files: /dev/input/mice, /dev/input/mouse1, /dev/input/event11, /dev/input/by-path/pci-0000:00:15.0-platform-i2c\_designware.0-event-mouse, /dev/input/by-path/pci-0000:00:15.0-platform-i2c\_designware.0-mouse
Device Number: char 13:63 (char 13:33)
Driver Info #0:
Buttons: 1
Wheels: 0
XFree86 Protocol: explorerps/2
GPM Protocol: exps2
Config Status: cfg=new, avail=yes, need=no, active=unknown
For the command ‘’ xinput list ‘’ the result was:
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ DELL0782:00 06CB:7E92 Touchpad id=12 [slave pointer (2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=14 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Video Bus id=7 [slave keyboard (3)]
↳ Video Bus id=8 [slave keyboard (3)]
↳ Power Button id=9 [slave keyboard (3)]
↳ Sleep Button id=10 [slave keyboard (3)]
↳ Integrated\_Webcam\_HD id=11 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=13 [slave keyboard (3)]
↳ DELL Wireless hotkeys id=15 [slave keyboard (3)]
↳ Dell WMI hotkeys id=16 [slave keyboard (3)]
Att
---
### Author:  [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)
#### Post date: [October 2, 2017, 3:58am UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/4 "2017-10-02T03:58:24Z")
Hi
Is the xf86-input-synaptics package installed?
---
### Author:  [@henriquechote](https://forums.suse.com/u/henriquechote)
#### Post date: [October 2, 2017, 5:38am UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/5 "2017-10-02T05:38:53Z")
I did the way (yast - management of software - search for xf86-input-synaptics).
The system informs that it is installed in version 1.8.3-3.7.
---
### Author:  [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)
#### Post date: [October 2, 2017, 7:13am UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/6 "2017-10-02T07:13:30Z")
[QUOTE=henriquechote;39745]I did the way (yast - management of software - search for xf86-input-synaptics).
The system informs that it is installed in version 1.8.3-3.7.[/QUOTE]
Hi
Hmmm, in the output it’s all there and showing as functional from hardware point of view. So there is nothing in Menu → System Settings (Spanner/Screwdriver) → Mouse and Touchpad?
If you open a terminal and check gsettings;
```auto
gsettings list-keys org.gnome.desktop.peripherals.touchpad
gsettings list-keys org.gnome.desktop.peripherals.mouse
```
Do you get output from this (as in a list of keys)?
---
### Author:  [@henriquechote](https://forums.suse.com/u/henriquechote)
#### Post date: [October 2, 2017, 2:24pm UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/7 "2017-10-02T14:24:44Z")
Hello,
The terminal indicates the following information:
gsettings list-keys org.gnome.desktop.peripherals.touchpad
natural-scroll
click-method
edge-scrolling-enabled
left-handed
send-events
tap-to-click
speed
gsettings list-keys org.gnome.desktop.peripherals.mouse
natural-scroll
speed
left-handed
---
### Author:  [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)
#### Post date: [October 2, 2017, 4:00pm UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/8 "2017-10-02T16:00:50Z")
> [@](#):
>
> On Mon 02 Oct 2017 11:34:02 AM CDT, henriquechote wrote:
>
> Hello,
>
> The terminal indicates the following information:
>
> gsettings list-keys org.gnome.desktop.peripherals.touchpad
> natural-scroll
> click-method
> edge-scrolling-enabled
> left-handed
> send-events
> tap-to-click
> speed
>
> gsettings list-keys org.gnome.desktop.peripherals.mouse
> natural-scroll
> speed
> left-handed
Hi
OK, can you check each of the settings (you can use dconf-editor) to
browse/search or command line, for example;
```auto
gsettings get org.gnome.desktop.peripherals.touchpad tap-to-click
```
And nothing in the Settings GUI?
–
Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890)
openSUSE Leap 42.2|GNOME 3.20.2|4.4.87-18.29-default
If you find this post helpful and are logged into the web interface,
please show your appreciation and click on the star below… Thanks!
---
### Author:  [@henriquechote](https://forums.suse.com/u/henriquechote)
#### Post date: [October 3, 2017, 4:46am UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/9 "2017-10-03T04:46:48Z")
It is interesting what happens in this situation, using dconf-editor, because I can turn off the touchpad, it is possible to disable the clicks on the touchpad, but if I change the settings for touchpad scrolling, nothing happens …
The touchpad only worked on the Suse installation, but not already installed. Would this information help?
---
### Author:  [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)
#### Post date: [October 3, 2017, 5:38am UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/10 "2017-10-03T05:38:57Z")
Hi
Looks like you might need to review the man page for synaptics (man synaptics) and also look at the /etc/X11/xorg.conf.d/50-synaptics.conf to add options in as required. Can you confirm the exact things your want to work?
---
### Author:  [@henriquechote](https://forums.suse.com/u/henriquechote)
#### Post date: [October 3, 2017, 5:53am UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/11 "2017-10-03T05:53:06Z")
The functionality I need is a touchpad scroll with 2 fingers, vertical and horizontal.
---
### Author:  [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)
#### Post date: [October 3, 2017, 6:23am UTC](https://forums.suse.com/t/touchpad-is-not-working/30397/12 "2017-10-03T06:23:12Z")
> [@henriquechote;39758](#):
>
> The functionality I need is a touchpad scroll with 2 fingers, vertical and horizontal.
If you edit the /etc/X11/xorg.conf.d/50-synaptics.conf in the first Section “InputClass” and add the following;
```auto
Option "VertTwoFingerScroll" "on"
Option "HorizTwoFingerScroll" "on"
```
Reboot, do things kick into life?