# Trail Subscription issue **URL:** \ **Category:** SUSE Customer Center\ **Created:** [March 28, 2017, 5:20am UTC](https://forums.suse.com/t/trail-subscription-issue/29592 "2017-03-28T05:20:48Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![mehdisultan](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mehdisultan](https://forums.suse.com/u/mehdisultan)\ **Post date:** [March 28, 2017, 5:20am UTC](https://forums.suse.com/t/trail-subscription-issue/29592/1 "2017-03-28T05:20:48Z")
Hi there, I am testing a software on SLES 12 Enterprise and no issue when I first installed the OS. I also added the SOFTWARE Management and subcription for "SUSE Linux Enterprise Software Development Kit 12 x86\_6” via YAST. I uninstall some of the rpm and when I tried to re-install, I was getting errors so I went and deleted the machine which was registered at the portal: [https://scc.suse.com/subscriptions](https://scc.suse.com/subscriptions) Now, it seems that I cannot go back and add the machine to portal, I get the errors when I do SUSEConnect -r xxxxxxxxxxxxxxxxxx -e (my email) I have tried the following but all in vain. rm /etc/SUSEconnect rm -rf /etc/zypp/credentials.d zypper clean --all Any help to fix the issue will be great. Thanks ---
**Author:** ![smflood](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/smflood/32/10576_2.png) [@smflood](https://forums.suse.com/u/smflood)\ **Post date:** [March 28, 2017, 4:07pm UTC](https://forums.suse.com/t/trail-subscription-issue/29592/2 "2017-03-28T16:07:34Z")
On 28/03/17 03:24, mehdisultan wrote: [color=blue] > I am testing a software on SLES 12 Enterprise and no issue when I first > installed the OS. I also added the SOFTWARE Management and subcription > for "SUSE Linux Enterprise Software Development Kit 12 x86\_6� via YAST. > > I uninstall some of the rpm and when I tried to re-install, I was > getting errors so I went and deleted the machine which was registered at > the portal: [https://scc.suse.com/subscriptions](https://scc.suse.com/subscriptions) > > Now, it seems that I cannot go back and add the machine to portal, I get > the errors when I do SUSEConnect -r xxxxxxxxxxxxxxxxxx -e (my email) > > I have tried the following but all in vain. > > rm /etc/SUSEconnect > rm -rf /etc/zypp/credentials.d > zypper clean --all > > Any help to fix the issue will be great.[/color] Firstly by “SLES 12” do you really mean SUSE Linux Enterprise Server 12 with no Service Pack? I ask because General Support for SLES12 (SP0) ended in June 2016[1] and could have a bearing on your issue. Please can you post the output from “cat /etc/\*release”. What were the errors you received? Without knowing these an obvious question since you’re using a trial subscription is are you still within the 60 days from first registration? Can you also repeat your SUSEConnect command adding the “–debug” option then paste the output here (redacting any personal information). This will give us the errors and indicate what caused them. HTH. ## [1] [https://www.suse.com/lifecycle/](https://www.suse.com/lifecycle/) Simon SUSE Knowledge Partner * * * ## If you find this post helpful and are logged into the web interface, please show your appreciation and click on the star below. Thanks. ---
**Author:** ![mehdisultan](https://avatars.discourse-cdn.com/v4/letter/m/f1d935/32.png) [@mehdisultan](https://forums.suse.com/u/mehdisultan)\ **Post date:** [March 29, 2017, 1:19am UTC](https://forums.suse.com/t/trail-subscription-issue/29592/3 "2017-03-29T01:19:53Z")
linux-22yt:~ # SUSEConnect -r XXXXXXXXXXXXXX -e [USER@XXX.com](mailto:USER@XXX.com) --debug cmd options: ‘{:token=\>“XXXXXXXXXXXXXX”, :email=\>“[USER@XXX.com](mailto:USER@XXX.com)”, :debug=\>true}’ Merged options: {:token=\>“XXXXXXXXXXXXXX”, :email=\>“[USER@XXX.com](mailto:USER@XXX.com)”, :debug=\>true, :language=\>“POSIX”, :url=\>“[https://scc.suse.com](https://scc.suse.com)”, :insecure=\>false, :product=\>nil} Reading credentials from /etc/zypp/credentials.d/SCCcredentials Read credentials: SCC\_7801a9cd5e67435696a227513e828d6a : bdaf5fb29e5d40f4 Reading credentials from /etc/zypp/credentials.d/SCCcredentials Read credentials: SCC\_7801a9cd5e67435696a227513e828d6a : bdaf5fb29e5d40f4 Executing: ‘uname -i’ Quiet: false Output: ‘x86\_64’ Executing: ‘lscpu’ Quiet: false Output: ‘Architecture: x86\_64 CPU op-mode(s): 32-bit, 64-bit Byte Order: Little Endian CPU(s): 16 On-line CPU(s) list: 0-15 Thread(s) per core: 2 Core(s) per socket: 4 Socket(s): 2 NUMA node(s): 2 Vendor ID: GenuineIntel CPU family: 6 Model: 26 Model name: Intel(R) Xeon(R) CPU X5560 @ 2.80GHz Stepping: 5 CPU MHz: 2800.000 CPU max MHz: 2800.0000 CPU min MHz: 1600.0000 BogoMIPS: 5600.06 Virtualization: VT-x L1d cache: 32K L1i cache: 32K L2 cache: 256K L3 cache: 8192K NUMA node0 CPU(s): 0,2,4,6,8,10,12,14 NUMA node1 CPU(s): 1,3,5,7,9,11,13,15’ Executing: ‘uname -i’ Quiet: false Output: ‘x86\_64’ Executing: ‘dmidecode -s system-uuid’ Quiet: false Output: ‘32393735-3733-5355-4531-31394E375036’ Executing: ‘zypper targetos’ Quiet: false Output: ‘sle-12-x86\_64’ opening connection to [scc.suse.com:443](http://scc.suse.com:443)… opened starting SSL for [scc.suse.com:443](http://scc.suse.com:443)… SSL established ← "PUT /connect/systems HTTP/1.1\r Accept-Encoding: identity\r Accept: application/json,application/vnd.scc.suse.com.v4+json\r User-Agent: SUSEConnect/0.2.14\r Authorization: Basic U0NDXzc4MDFhOWNkNWU2NzQzNTY5NmEyMjc1MTNlODI4ZDZhOmJkYWY1ZmIyOWU1ZDQwZjQ=\r Content-Type: application/json\r Accept-Language: POSIX\r Connection: close\r Host: [scc.suse.com](http://scc.suse.com)\r Content-Length: 194\r \r " ← “{“hostname”:“linux-22yt”,“hwinfo”:{“hostname”:“linux-22yt”,“cpus”:16,“sockets”:2,“hypervisor”:null,“arch”:“x86\_64”,“uuid”:“32393735-3733-5355-4531-31394E375036”},“distro\_target”:“sle-12-x86\_64”}” → "HTTP/1.1 204 No Content\r " → "Server: nginx\r " → "Date: Tue, 28 Mar 2017 21:00:41 GMT\r " → "Connection: keep-alive\r " → "X-Frame-Options: SAMEORIGIN\r " → "X-XSS-Protection: 1; mode=block\r " → "X-Content-Type-Options: nosniff\r " → "scc-api-version: v4\r " → "Cache-Control: no-cache\r " → "Set-Cookie: XSRF-TOKEN=DhvP0ER3Y6Rp1EcA7PHnIYEqLwdnoE%2BXIjXRxa9GEVraSxdfFAKZ6Y2GiEEahq3uKoE0dcBCpKo09kVWc9zFVQ%3D%3D; path=/; secure\r " → "X-Request-Id: d436ad4f-b443-4c39-9746-c9ac26b847de\r " → "X-Runtime: 0.120255\r " → "Strict-Transport-Security: max-age=15552000\r " → "Strict-Transport-Security:max-age=300\r " → "Set-Cookie: lb\_scc=HPPJEBIJ; Expires=Fri, 26-Mar-2027 21:00:35 GMT; Path=/\r " → "\r " Conn close Executing: ‘zypper --xmlout --non-interactive products -i’ Quiet: false Output: ’\ Refreshing service ‘SUSE\_Linux\_Enterprise\_Software\_Development\_Kit\_12\_x86\_64’. Problem retrieving the repository index file for service ‘SUSE\_Linux\_Enterprise\_Software\_Development\_Kit\_12\_x86\_64’: Login failed. ([https://scc.suse.com/access/services/1206/repo/repoindex.xml?cookies=0&credentials=SUSE\_Linux\_Enterprise\_Software\_Development\_Kit\_12\_x86\_64):](https://scc.suse.com/access/services/1206/repo/repoindex.xml?cookies=0&credentials=SUSE_Linux_Enterprise_Software_Development_Kit_12_x86_64):) The requested URL returned error: 401 Check if the URI is valid and accessible. ’ command ‘zypper --xmlout --non-interactive products -i’ failed Error: zypper returned (4) with ’\ Refreshing service ‘SUSE\_Linux\_Enterprise\_Software\_Development\_Kit\_12\_x86\_64’. Problem retrieving the repository index file for service ‘SUSE\_Linux\_Enterprise\_Software\_Development\_Kit\_12\_x86\_64’: Login failed. ([https://scc.suse.com/access/services/1206/repo/repoindex.xml?cookies=0&credentials=SUSE\_Linux\_Enterprise\_Software\_Development\_Kit\_12\_x86\_64):](https://scc.suse.com/access/services/1206/repo/repoindex.xml?cookies=0&credentials=SUSE_Linux_Enterprise_Software_Development_Kit_12_x86_64):) The requested URL returned error: 401 Check if the URI is valid and accessible. ’