# Troubled by Suse installation process **URL:** \ **Category:** SLED Install-Boot\ **Created:** [March 4, 2012, 5:24am UTC](https://forums.suse.com/t/troubled-by-suse-installation-process/22300 "2012-03-04T05:24:58Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![nvladimus](https://avatars.discourse-cdn.com/v4/letter/n/b19c9b/32.png) [@nvladimus](https://forums.suse.com/u/nvladimus)\ **Post date:** [March 4, 2012, 5:24am UTC](https://forums.suse.com/t/troubled-by-suse-installation-process/22300/1 "2012-03-04T05:24:58Z")
I decided to buy Suse Enterprise Desktop with 1 year support, and damn, I regret about it. I payed right away and downloaded ISO file, but all attempts to burn an installation disc failed. The burned DVD contains no files and is not bootable (I tried 4 discs and 3 burners, I am stubborn). Checksums are NOT provided in the page with download instructions. I tried to re-load ISO - the webserver threw an error that I exceeded the 5 possible attempts to download. Why that happened, I have no idea - I tried to download only twice. Instructions for customers are ridiculous and say nothing about handling such errors. I tried to go another way: download the trial version, and use my code to validate it. The server kills my downloads (error “The connection was reset”). I use FireFox DownThemAll download manager, so from my side downloading was stable. In summary, I payed $50 for a corrupted ISO file, lost 3 hours of my time trying to reload ISO, got stuck and mad. I will call the customer care. But I think that customer should not spend time calling and explaining his troubles because installation downloads are so badly managed… I used openSuse and Ubuntu, and will stay with them. Thank you, Novell. Never again. I consider it as biggest scam in software I ever bought. Download process is organized unprofessionally, I don’t want to spend my time on this any more. Maybe my experience will be useful or those who consider choosing Suse Enterprise Desktop. ---
**Author:** ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)\ **Post date:** [March 4, 2012, 6:43am UTC](https://forums.suse.com/t/troubled-by-suse-installation-process/22300/2 "2012-03-04T06:43:57Z")
> [@nvladimus](#): > > I decided to buy Suse Enterprise Desktop with 1 year support, and damn, > I regret about it. I payed right away and downloaded ISO file, but all > attempts to burn an installation disc failed. The burned DVD contains no > files and is not bootable (I tried 4 discs and 3 burners, I am > stubborn). Checksums are NOT provided in the page with download > instructions. I tried to re-load ISO - the webserver threw an error that > I exceeded the 5 possible attempts to download. Why that happened, I > have no idea - I tried to download only twice. Instructions for > customers are ridiculous and say nothing about handling such errors. I > tried to go another way: download the trial version, and use my code to > validate it. The server kills my downloads (error “The connection was > reset”). I use FireFox DownThemAll download manager, so from my side > downloading was stable. > > In summary, I payed $50 for a corrupted ISO file, lost 3 hours of my > time trying to reload ISO, got stuck and mad. I will call the customer > care. But I think that customer should not spend time calling and > explaining his troubles because installation downloads are so badly > managed… I used openSuse and Ubuntu, and will stay with them. > > Thank you, Novell. Never again. I consider it as biggest scam in > software I ever bought. Download process is organized unprofessionally, > I don’t want to spend my time on this any more. > Maybe my experience will be useful or those who consider choosing Suse > Enterprise Desktop. Hi Sure you were at the Novell site for the download? All the information you need is there, checksums, download instructions? I prefer wget with the -c option. For SP1 here; [http://download.novell.com/Download?buildid=efgnQnRkzh4~](http://download.novell.com/Download?buildid=efgnQnRkzh4~) For SP2 here; [http://download.novell.com/Download?buildid=HJJrgsvxzd4~](http://download.novell.com/Download?buildid=HJJrgsvxzd4~) For SP2 I would also get the SDK; [http://download.novell.com/Download?buildid=NgW3ToaagDQ~](http://download.novell.com/Download?buildid=NgW3ToaagDQ~) Only DVD1 is needed for your arch, unless you also want the source rpms. – Cheers Malcolm °¿° (Linux Counter #276890) SUSE Linux Enterprise Desktop 11 (x86\_64) Kernel 3.0.13-0.27-default up 8:40, 2 users, load average: 0.00, 0.02, 0.05 CPU Intel i5 CPU M520@2.40GHz | Intel Arrandale GPU ---
**Author:** ![AlexDudko](https://avatars.discourse-cdn.com/v4/letter/a/8797f3/32.png) [@AlexDudko](https://forums.suse.com/u/AlexDudko)\ **Post date:** [March 4, 2012, 12:21pm UTC](https://forums.suse.com/t/troubled-by-suse-installation-process/22300/3 "2012-03-04T12:21:06Z")
[QUOTE=nvladimus;2809]I decided to buy Suse Enterprise Desktop with 1 year support, and damn, I regret about it. I payed right away and downloaded ISO file, but all attempts to burn an installation disc failed. The burned DVD contains no files and is not bootable (I tried 4 discs and 3 burners, I am stubborn). Checksums are NOT provided in the page with download instructions. I tried to re-load ISO - the webserver threw an error that I exceeded the 5 possible attempts to download. Why that happened, I have no idea - I tried to download only twice. Instructions for customers are ridiculous and say nothing about handling such errors. I tried to go another way: download the trial version, and use my code to validate it. The server kills my downloads (error “The connection was reset”). I use FireFox DownThemAll download manager, so from my side downloading was stable. In summary, I payed $50 for a corrupted ISO file, lost 3 hours of my time trying to reload ISO, got stuck and mad. I will call the customer care. But I think that customer should not spend time calling and explaining his troubles because installation downloads are so badly managed… I used openSuse and Ubuntu, and will stay with them. Thank you, Novell. Never again. I consider it as biggest scam in software I ever bought. Download process is organized unprofessionally, I don’t want to spend my time on this any more. Maybe my experience will be useful or those who consider choosing Suse Enterprise Desktop.[/QUOTE] Did you check the checksum? Did you burn it as an image? Did you check your installation DVD (the installation process suggests it during installation)? Yesterday I downloaded the appropriate image, burned it to a DVD and updated to SLED11 SP-2. Everything went quite smooth. ---
**Author:** ![LLiner](https://avatars.discourse-cdn.com/v4/letter/l/ba8739/32.png) [@LLiner](https://forums.suse.com/u/LLiner)\ **Post date:** [March 5, 2012, 1:50pm UTC](https://forums.suse.com/t/troubled-by-suse-installation-process/22300/4 "2012-03-05T13:50:35Z")
> [@nvladimus;2809](#): > > I payed right away and downloaded ISO file,… What OS did you use? If it was Windows, that might be the reason for your fault. Earlier, when I used Internet Exproler for downloding, the process stopped short at 2GB of 4.7 with the wrong checksum. After using Linux Mozilla Firefox download, I managed this from the very first attempt, although explorer download is considered less reliable for such large files. Wish you success along the links provided by malcolmlewis.