# Unable to activate Subscription **URL:** \ **Category:** SLED Configure-Administer\ **Created:** [March 10, 2017, 11:56am UTC](https://forums.suse.com/t/unable-to-activate-subscription/29486 "2017-03-10T11:56:56Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![r\_karthikeyan](https://avatars.discourse-cdn.com/v4/letter/r/c2a13f/32.png) [@r\_karthikeyan](https://forums.suse.com/u/r_karthikeyan)\ **Post date:** [March 10, 2017, 11:56am UTC](https://forums.suse.com/t/unable-to-activate-subscription/29486/1 "2017-03-10T11:56:56Z")
Hi Team, I have purchased a SLE 12 Desktop subscription and renewed it yesterday. when i try to manually activate the subscription, i am unable to select the organization and so the subscription is not activated. I have created an organization ‘self’ but it is not showing in the My Organization Check box. I tried in firefox, chrome and IE but no luck. Since it is self support, i am unable to create a ticket. Please provide your suggestions on how to resolve this. Thanks Karthikeyan ---
**Author:** ![Automatic\_Reply](https://avatars.discourse-cdn.com/v4/letter/a/ecb155/32.png) [@Automatic\_Reply](https://forums.suse.com/u/Automatic_Reply)\ **Post date:** [March 15, 2017, 6:30am UTC](https://forums.suse.com/t/unable-to-activate-subscription/29486/2 "2017-03-15T06:30:20Z")
r, It appears that in the past few days you have not received a response to your posting. That concerns us, and has triggered this automated reply. These forums are peer-to-peer, best effort, volunteer run and that if your issue is urgent or not getting a response, you might try one of the following options: - Visit [http://www.suse.com/support](http://www.suse.com/support) and search the knowledgebase and/or check all the other support options available. - Open a service request: [https://www.suse.com/support](https://www.suse.com/support) - You could also try posting your message again. Make sure it is posted in the correct newsgroup. ([http://forums.suse.com](http://forums.suse.com)) Be sure to read the forum FAQ about what to expect in the way of responses: [http://forums.suse.com/faq.php](http://forums.suse.com/faq.php) If this is a reply to a duplicate posting or otherwise posted in error, please ignore and accept our apologies and rest assured we will issue a stern reprimand to our posting bot… Good luck! Your SUSE Forums Team [http://forums.suse.com](http://forums.suse.com) ---
**Author:** ![malcolmlewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forums.suse.com/malcolmlewis/32/11375_2.png) [@malcolmlewis](https://forums.suse.com/u/malcolmlewis)\ **Post date:** [March 15, 2017, 5:11pm UTC](https://forums.suse.com/t/unable-to-activate-subscription/29486/3 "2017-03-15T17:11:39Z")
> [@](#): > > On Fri 10 Mar 2017 10:04:02 AM CST, r karthikeyan wrote: > > Hi Team, > > I have purchased a SLE 12 Desktop subscription and renewed it yesterday. > when i try to manually activate the subscription, i am unable to select > the organization and so the subscription is not activated. I have > created an organization ‘self’ but it is not showing in the My > Organization Check box. I tried in firefox, chrome and IE but no luck. > > Since it is self support, i am unable to create a ticket. Please provide > your suggestions on how to resolve this. > > Thanks > Karthikeyan Hi So the organization you created was with SCC? Sometimes it can take a day or so for things to sync up. When you say manually activate, this is from the system or on the web interface? – Cheers Malcolm °¿° SUSE Knowledge Partner (Linux Counter #276890) openSUSE Leap 42.1|GNOME 3.16.2|4.1.38-50-default If you find this post helpful and are logged into the web interface, please show your appreciation and click on the star below… Thanks! ---
**Author:** ![HvdHeuvel](https://avatars.discourse-cdn.com/v4/letter/h/3da27b/32.png) [@HvdHeuvel](https://forums.suse.com/u/HvdHeuvel)\ **Post date:** [March 17, 2017, 9:34pm UTC](https://forums.suse.com/t/unable-to-activate-subscription/29486/4 "2017-03-17T21:34:04Z")
On Wed, 15 Mar 2017 15:11:39 +0000, malcolmlewis wrote: [color=blue] > > [@](#): > > > > On Fri 10 Mar 2017 10:04:02 AM CST, r karthikeyan wrote: > > > > Hi Team, > > > > I have purchased a SLE 12 Desktop subscription and renewed it yesterday. > > when i try to manually activate the subscription, i am unable to select > > the organization and so the subscription is not activated. I have > > created an organization ‘self’ but it is not showing in the My > > Organization Check box. I tried in firefox, chrome and IE but no luck. > > > > Since it is self support, i am unable to create a ticket. Please provide > > your suggestions on how to resolve this. > > > > Thanks Karthikeyan > > Hi So the organization you created was with SCC? > > Sometimes it can take a day or so for things to sync up. > > When you say manually activate, this is from the system or on the web > interface?[/color] Hi Karthikeyan Is it working now for you ? Otherwise, can you please contact me directly on the email address shown in this message with the details of your activation code and the email address you registered with ? Thanks Hans ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [March 18, 2017, 12:53pm UTC](https://forums.suse.com/t/unable-to-activate-subscription/29486/5 "2017-03-18T12:53:11Z")
On Fri, 17 Mar 2017 19:34:04 +0000, hvdheuvel wrote: [color=blue] > On Wed, 15 Mar 2017 15:11:39 +0000, malcolmlewis wrote: > [color=green] > > > > [@](#): > > > > > > On Fri 10 Mar 2017 10:04:02 AM CST, r karthikeyan wrote: > > > > > > Hi Team, > > > > > > I have purchased a SLE 12 Desktop subscription and renewed it > > > yesterday. > > > when i try to manually activate the subscription, i am unable to select > > > the organization and so the subscription is not activated. I have > > > created an organization ‘self’ but it is not showing in the My > > > Organization Check box. I tried in firefox, chrome and IE but no luck. > > > > > > Since it is self support, i am unable to create a ticket. Please > > > provide your suggestions on how to resolve this. > > > > > > Thanks Karthikeyan > > > > Hi So the organization you created was with SCC? > > > > Sometimes it can take a day or so for things to sync up. > > > > When you say manually activate, this is from the system or on the web > > interface?[/color] > > Hi Karthikeyan > > Is it working now for you ? > > Otherwise, can you please contact me directly on the email address shown > in this message with the details of your activation code and the email > address you registered with ? > > Thanks Hans[/color] you could either DM me with your direct email address, or send an email directly to hvdheuvel [at] suse [dot] com Thanks Hans