# User insight

**URL:** <https://forums.suse.com/t/user-insight/23992>\
**Category:** Chatting over the Back Fence\
**Created:** [May 23, 2013, 7:21pm UTC](https://forums.suse.com/t/user-insight/23992 "2013-05-23T19:21:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![System1](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@System1](https://forums.suse.com/u/System1)\
**Post date:** [May 23, 2013, 7:21pm UTC](https://forums.suse.com/t/user-insight/23992/1 "2013-05-23T19:21:46Z")

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I just had a comment form and end user that I thought  
was rather inspired, I know it rarely happens, but nevertheless.

We had a situation where an email was deleted and removed from  
trash. Now I recently bought a piece of software to address this  
very issue. Sort of functions like Netware’s Salvage utility (but  
not as good obviously). In any case, it allows me to recover emails  
that were once assigned to Davey Jones’ locker. Now here’s where  
the observation comes in.

“If we are deleting emails, and they are still there aren’t they  
still taking up space which is the reason why we delete them?”

Not bad.

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [May 24, 2013, 11:46am UTC](https://forums.suse.com/t/user-insight/23992/2 "2013-05-24T11:46:01Z")

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Very intelligent end user - are rare occurrence!

## – Laura Buckley Technical Consultant IT Dynamics, South Africa [http://www.itdynamics.co.za](http://www.itdynamics.co.za)

laurabuckley’s Profile: [http://forums.novell.com/member.php?userid=122](http://forums.novell.com/member.php?userid=122)  
View this thread: [http://forums.novell.com/showthread.php?t=466991](http://forums.novell.com/showthread.php?t=466991)

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [May 24, 2013, 4:46pm UTC](https://forums.suse.com/t/user-insight/23992/3 "2013-05-24T16:46:37Z")

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GofBorg sounds like they ‘said’:  
[color=blue]

> “If we are deleting emails, and they are still there aren’t they  
> still taking up space which is the reason why we delete them?”
> 
> Not bad.[/color]

So my response to GofBorg’s comment is…

Wow, I’m impressed. You give this user a pat on the back?

–  
Stevo

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [May 28, 2013, 6:22pm UTC](https://forums.suse.com/t/user-insight/23992/4 "2013-05-28T18:22:12Z")

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On Fri, 24 May 2013 08:46:01 +0000, laurabuckley wrote:  
[color=blue]

> Very intelligent end user - are rare occurrence![/color]

“are” indicates more than one. Do you have any evidence there are more  
than one intelligent user?

Maybe he found the only one and that user needs to be captured and  
studied.

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**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\
**Post date:** [May 28, 2013, 10:55pm UTC](https://forums.suse.com/t/user-insight/23992/5 "2013-05-28T22:55:03Z")

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> Maybe he found the only one and that user needs to be captured and[color=blue]  
> studied.[/color]

Don’t get too excited, see my post today.