# Yast2 online registration failed **URL:** \ **Category:** SLES for System Z\ **Created:** [December 13, 2015, 10:36am UTC](https://forums.suse.com/t/yast2-online-registration-failed/27720 "2015-12-13T10:36:33Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![hornet1](https://avatars.discourse-cdn.com/v4/letter/h/dec6dc/32.png) [@hornet1](https://forums.suse.com/u/hornet1)\ **Post date:** [December 13, 2015, 10:36am UTC](https://forums.suse.com/t/yast2-online-registration-failed/27720/1 "2015-12-13T10:36:33Z")
Hello, trying to register in Suse support plan but it fails with Message "undefined method ‘strip’ for nil:nilClass tried to use the export LC\_ALL=en\_US.UTF-8 command but it didn’t work. any suggestions ??!! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex022/uploads/suse/original/2X/5/5012ba89e3ffb5220dac47d5ea0ba032e2fe1cb6.png) [@system](https://forums.suse.com/u/system)\ **Post date:** [December 18, 2015, 7:30am UTC](https://forums.suse.com/t/yast2-online-registration-failed/27720/2 "2015-12-18T07:30:15Z")
hornet1, It appears that in the past few days you have not received a response to your posting. That concerns us, and has triggered this automated reply. Has your issue been resolved? If not, you might try one of the following options: - Visit [http://www.suse.com/support](http://www.suse.com/support) and search the knowledgebase and/or check all the other support options available. - You could also try posting your message again. Make sure it is posted in the correct newsgroup. ([http://forums.suse.com](http://forums.suse.com)) Be sure to read the forum FAQ about what to expect in the way of responses: [http://forums.suse.com/faq.php](http://forums.suse.com/faq.php) If this is a reply to a duplicate posting, please ignore and accept our apologies and rest assured we will issue a stern reprimand to our posting bot. Good luck! Your SUSE Forums Team [http://forums.suse.com](http://forums.suse.com)