Hello,
Our license expired, so we bought a new one.
When we try to register the new license, it says that PackageKit is running, so it cant communicate with scc.
Is there something we can do to enter the new registration information?
We have tried forcing the registration, adding the -r -e to SUSEConnect to no avail. It’s as if something is blocking internet access.
Any help is appreciated.
TIA.
Hello X,
First check whether you have registered SUSE with the below command:
suse SUSEConnect -s
If the result displays Not Registered, then enter the following command to register.
rm /etc/SUSEConnect
rm -f /etc/zypp/{repos,services,credentials}.d/*
rm -f /usr/lib/zypp/plugins/services/*
sed -i ‘/^# Added by SMT reg/,+1d’ /etc/hosts
/usr/sbin/registercloudguest --force-new
Regards,
Yuvan
Hello Yuvan,
Thank you for the email.
I ran all commands until sed…
But once I run the last command it says it can’t be found.
What else can we do?
Best,
I’m not sure where Yuvan got those instructions from but registercloudguest (as the name suggests) isn’t a general command available on all instances of SUSE Linux Enterprise.
Which version of SLES are you using?
What does SUSEConnect --status-text now report?
Hello Simon,
We are on SUSE Linux Enterprise Server 15 SP5.
SUSEConnect unfortunately due to the previous commands is removed.
How can we add it back?
Thank you,
Hi Smflood,
My bad though the user X was trying from a cloud environment.
@XcacaX Can you perform the below command
sudo zypper clean -a
And specify the product explicitly by the below command.
sudo SUSEConnect -p SLES/15.5/x86_64 -r -e
Kindly paste the exact error message you are getting in case if it dint work.
Peace
I think we need to reinstall SUSEConnect.
Yes, Please try the below command and repeat the above registration.
sudo zypper install SUSEConnect
You need to add repository and try installing
sudo zypper addrepo https://download.opensuse.org/repositories/Cloud:/Tools/SLE_15_SP5/Cloud:Tools.repo
sudo zypper refresh
sudo zypper install SUSEConnect
sudo SUSEConnect -p SLES/15.5/x86_64 -r -e
Can you please add these repositories and try as well ?
sudo zypper ar -f https://updates.suse.com/SUSE/Products/SLE-Product-SLES/15-SP5/x86_64/product/ SLES15-SP5-Product
sudo zypper ar -f https://updates.suse.com/SUSE/Updates/SLE-Product-SLES/15-SP5/x86_64/update/ SLES15-SP5-Updates
sudo zypper ar -f https://updates.suse.com/SUSE/Updates/SLE-Module-Basesystem/15-SP5/x86_64/update/ SLE-Module-Basesystem15-SP5-Updates
sudo zypper refresh
