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sharfuddin
04-Feb-2019, 13:44
SR # 101213831901 opened on January 22, 2019. Support didn't help yet.


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HvdHeuvel
13-Feb-2019, 09:14
On Mon, 04 Feb 2019 12:44:02 +0000, sharfuddin wrote:

> SR # 101213831901 opened on January 22, 2019. Support didn't help yet.

Hi sharfuddin,

I think you may have been misinformed about the status of the SR.

First of all, this was an internal SR, where the engineer who worked with
the customer properly handled and solved the problem.

In the end, the case case was resolved, and SR was closed out on Feb 8th
already.

Best regards
Hans

tbaki
14-Feb-2019, 08:34
Hello Sharfuddin,

Could you please share where you are getting your feedback from
regarding this SR?

Thanks
Tarik


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