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sedbm
20-Dec-2016, 13:33
Hi,

We are facing the below error while install the infomatica software in SUSE 12 SP1. Please find the error details below and revert us your suggestion to fix the issue.

Issue description : The crash due to, programming terms the crash occurred while unlocking a mutex (Operating system lock)

0x00007f0aaed611b8 in __lll_unlock_elision () from ./lib64/libpthread.so.0



It explains frame has caused the crash, which in programming terms the crash occurred while unlocking a mutex (Operating system lock). As the crashing code is originated from the operating system library.

ab
20-Dec-2016, 15:12
Just to be clear, this particular sub-forum is for a System-Z install of
SLES; since most installs of most software are on x86_64 rather than
mainframes, I'm pointing this out in case you are in the wrong forum.

In which previous version (if applicable) did this work? Have you tried
SLES 12 SP2 (not just SP1) now that it is out? Have you applied post-SP
updates to ensure the latest code is present?

Generally I would work with the application vendor if an application (or
its installer) crashes; crashes should never happen, and they are usually
the fault of the application rather than the OS (the OS runs thousands of
programs, so probability points at the exception at being the cause of the
problem).

If you would like a coredump read, and if you are already on the latest
code (see questions above), you should open a Service Request (SR) with
SUSE to review the coredump.

--
Good luck.

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